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3Rd Line Support Engineer Jobs (NOW HIRING)

Vintage Cash Cow

Providing 1st and 2nd line support across the business * Managing laptops, mobile devices and user ... Working with third-party vendors and technology partners * Maintaining documentation and improving ...

ROI Solutions

Product Support Engineer

Medford, MA

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

$95K - $110K/yr

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... third-party vendor systems. You will own complex issues escalated beyond front-line support and ...

OSTTRA

Application Support Engineer

New York, NY · On-site

... Support Engineer to join our team in New York City. In this role, you will provide critical 2nd ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...

Geotek LLC

Line Support Operator

Stewartville, MN · On-site

$20 - $27.50/hr

Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...

Sapta Global Inc

SAP Payroll

Signal Hill, CA

... developer teams from other vendors to have them build end to end solutions, system testing ... (2nd & 3rd Line support)Document user requirements (URS)Translate the user requirements into ...

Edutek Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

This Support Engineer position is ideal for a candidate eager to build hands-on technical ... providing front line support to end users * prioritize and manage a full workload with keen ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

... line support. Your work will directly impact tool performance, customer confidence, and ASM ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...

Teledyne

Manufacturing Support Engineer

Goleta, CA · On-site

$50K - $67K/yr

Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...

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How much do 3rd line support engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a 3rd Line Support Engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What is L1 L2 L3 support engineer?

A 3rd Line Support Engineer is a senior technical role responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often handle advanced troubleshooting, system analysis, and may work with specialized tools or certifications to resolve escalated problems efficiently.

What are the key skills and qualifications needed to thrive as a 3rd Line Support Engineer, and why are they important?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by lower support levels. They analyze and troubleshoot advanced hardware, software, and network problems, often using specialized tools and knowledge, and may collaborate with development teams for issue resolution. This role typically requires strong technical skills, relevant certifications, and the ability to work in a fast-paced environment.

What is a 3rd line support engineer?

A 3rd line support engineer is a senior technical specialist responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often have deep expertise in specific systems, use advanced diagnostic tools, and may collaborate with vendors or develop solutions to ensure system stability and performance.

What engineer makes $500,000 a year?

While most 3rd Line Support Engineers earn between $60,000 and $120,000 annually, highly experienced professionals with specialized skills, certifications, or working in high-cost regions can potentially earn salaries approaching or exceeding $200,000. Achieving a $500,000 annual salary typically involves senior roles, executive positions, or professionals in niche fields such as cybersecurity or cloud architecture, often combined with bonuses and stock options.
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What job categories do people searching 3Rd Line Support Engineer jobs look for? The top searched job categories for 3Rd Line Support Engineer jobs are:
3Rd Line Support Engineer jobs near you
Infographic showing various 3Rd Line Support Engineer job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Ruby Developer

Ruby Developer

Anchor Point Technology Resources

Cincinnati, OH

Full-time

Posted 16 days ago

Job description

Company Description

Anchor Point Technology Resources, established in 2004. Our corporate office is located in the heart of Indianapolis, Indiana, with locations in Cincinnati, OH and Louisville, KY.  Anchor Point is a locally owned WBE.

Job Description

Responsibilities:


  • Design a wide array of high-traffic and highly-scalable platforms and applications
  • Understanding business requirements and translating these into technical solutions
  • Designing and creating the underlying data structure and data flows to support the application build
  • Designing and building web interfaces on multiple platforms using Ruby on Rails and related databases using best practices
  • Liaising directly with internal and external business users and providing 2nd/ 3rd line support on the Rails applications through the life-cycle of the project
  • This role requires a level of technical experience and interpersonal skills to be able to work effectively with business staff, technical team, and third party developers
  • Keeping up to date with the latest plans, developments and changes in the Rails world.
  • Provide on-going support of existing Rails Developments.
Qualifications

Looking For:


  • Bachelor's degree in Computer Science preferred
  • 4+ Years of experience in Ruby on Rails
  • Sound knowledge of Ruby on Rails
  • Strong understanding of design patterns
  • Strong understanding of Service-Oriented Architecture
  • Background in a MVC-based implementation of a web platform
Additional Information

All your information will be kept confidential according to EEO guidelines.

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