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3Rd Line Support Engineer Jobs (NOW HIRING)

SOFIE

Cyclotron-Support Engineer I

Gilroy, CA

Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting ... all third-party contractors on equipment related to manufacturing. § Perform radiation safety ...

NiCE

Technical Support Engineer

Hoboken, NJ · On-site

Responsibilities : • Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording Solution. • Provision, deploy, patch, and upgrade NRX/NIR Logging and ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

Simply Business

Senior IT Support Engineer

Boston, MA · On-site

$77K - $128K/yr

... of experience supporting small businesses. Simply Business is passionate about building an ... As our Senior IT Engineer, you'll be the vital link between our 2nd and 3rd line teams, moving ...

KIWIBIT INC

Be Seen First

Customer Technical Support Engineer - Smart Home (Global)

Irvine, CA · On-site

$65K - $85K/yr

... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...

KIWIBIT INC

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Customer Technical Support Engineer - Smart Home (Global)

Irvine, CA · On-site

$65K - $85K/yr

... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...

Sapta Global Inc

SAP Payroll

Signal Hill, CA

... developer teams from other vendors to have them build end to end solutions, system testing ... (2nd & 3rd Line support)Document user requirements (URS)Translate the user requirements into ...

EDUTEK LTD

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

This Support Engineer position is ideal for a candidate eager to build hands-on technical ... providing front line support to end users * prioritize and manage a full workload with keen ...

ECS Resource Group

Service Desk Analyst

Reading, PA

£230/day

... Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding ...

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How much do 3rd line support engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a 3rd Line Support Engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What are the key skills and qualifications needed to thrive as a 3rd Line Support Engineer, and why are they important?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What is a 3rd Line Support Engineer?

A 3rd Line Support Engineer is an IT professional who handles the most complex technical issues that cannot be resolved by first or second line support teams. They are experts in their field, often specializing in specific technologies, systems, or infrastructure. Their responsibilities include troubleshooting advanced problems, performing root cause analysis, implementing long-term solutions, and often working directly with vendors or development teams. 3rd Line Support Engineers also help to create documentation and may be involved in planning or deploying new systems.
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3Rd Line Support Engineer jobs near you
Infographic showing various 3Rd Line Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Cyclotron-Support Engineer I

SOFIE

Gilroy, CA

Full-time

Posted 5 days ago

SOFIE rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

14th of 71 rated pharmaceutical

Job description

Title | Cyclotron-Support Engineer I Department | Technical Services Reports To | Field Service Engineer Overview The Cyclotron-Support Engineer I is accountable for the safe and routine operation, maintenance, and repair of one or more particle accelerators in SOFIE’s PET radiopharmacy, which manufactures PET diagnostics under 21 CFR 212 guidelines. Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator’s arms, lead shielded hot cells, radiosynthesizers, etc. The individual should be capable of independent decision-making abilities for most cyclotron and facility situations and will be called upon to troubleshoot non-routine manufacturing concerns.

Essential Duties and Responsibilities § Operate the cyclotron(s) according to proper operating procedures when the manufacturing schedule requires (will include night shifts; may include weekend shifts). § Perform routine, non-routine, scheduled, and emergency maintenance on the cyclotron(s). § Complete documentation related to cyclotron operations per work instructions, including preventative maintenance, repair, and audit logs.

§ Plan and execute accelerator maintenance activities on a schedule determined by the Tech Services management team. § Perform diagnosis and repair on the following: Electronic equipment, electro-pneumatic systems, high vacuum systems, deionized chilled water systems, high voltage, target, and high-power RF systems. § Provide timely information to supervisors regarding equipment operation and status.

§ As first-line support, maintain, and repair all PET manufacturing equipment at the facility, including lead-shielded hot cells, manipulator arms, radiosynthesizers, etc. § With the Facility Manager, oversee the work of all third-party contractors on equipment related to manufacturing. § Perform radiation safety duties to SOFIE Radiation Compliance/Environmental Health and Safety Program standards to ensure compliance with all regulations under the Corporate and site RSO.

§ Ensure compliance with all procedures and regulations within the site under the Quality Assurance program as applicable, including participating in exception document reporting (e.g. deviations, corrective and preventative action plans, out-of-specifications, etc.) § Provide technical training and support to other employees, § Provide after-hours on-call support to the site as needed. § Submit all work tickets, time cards, and expense reports in a timely manner.

§ All other duties as required. Qualifications § 2+ years of cyclotron experience or an Associate Degree in a Technical Discipline required. § Working knowledge of digital and analog circuitry required.

§ Able to troubleshoot electronics down to the component level preferred. § Ability to understand the detailed theory of operation for most accelerator systems preferred. § Ability to read and interpret mechanical and electrical drawings required.

§ Knowledge of radiation survey meters required. § Experience in diagnosis and repair of equipment failures required. § Experience with high voltage training preferred.

§ Knowledge of basic cGMP practices and procedures preferred. § Ability to define problems, collect data, establish facts, and draw valid conclusions required. § Experience working with radioactive materials required.

§ Ability to climb ladders and stairs, work in protective clothing, operate in confined spaces (i.e. inside or underneath the cyclotron) and lift a minimum of 50 lbs. required.

§ Occupational exposure to ionizing radiation required. § Excellent communication skills, ability to be detail-oriented, and dependability required. § Experienced in Microsoft Suite required.

§ Travel: up to 20%

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