... support engineer workflows and identify improvement opportunities. * Drive evolution of remote ... Partner with engineering to build products with strong diagnosability, logging, and supportability.
... support engineer workflows and identify improvement opportunities. * Drive evolution of remote ... Partner with engineering to build products with strong diagnosability, logging, and supportability.
BigQuery Developer
Raleigh, NC · Remote
... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...
BigQuery Developer
Raleigh, NC · Remote
... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...
BigQuery Developer
Raleigh, NC · Remote
... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...
BigQuery Developer
Raleigh, NC · Remote
... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...
Platform/Cloud Engineer
Cary, NC · Remote
$57 - $76.25/hr
Remote JD: ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions ... Ensure the aligned Production Support Team is kept informed and updated so they are ready to take ...
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Platform/Cloud Engineer
Cary, NC · Remote
$57 - $76.25/hr
Remote JD: ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions ... Ensure the aligned Production Support Team is kept informed and updated so they are ready to take ...
Field Application Engineer '27
Raleigh, NC · On-site +1
$53K - $80K/yr
Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...
Field Application Engineer '27
Raleigh, NC · On-site +1
$53K - $80K/yr
Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...
Sr Software Developer
Cary, NC · Remote
$51 - $67.25/hr
Senior Software Developer - HIE Production Support (Healthcare Interoperability)- Remote US Government & Public Sector - Healthcare Services & Support We're a leader in data and AI. Through our ...
Sr Software Developer
Cary, NC · Remote
$51 - $67.25/hr
Senior Software Developer - HIE Production Support (Healthcare Interoperability)- Remote US Government & Public Sector - Healthcare Services & Support We're a leader in data and AI. Through our ...
Senior Full Stack Engineer - HealthTech
Raleigh, NC · Remote
$190K - $200K/yr
Own features from problem definition through launch, production support, and iteration. * Partner ... Fully remote work with flexible hours * Modern, AI-assisted engineering workflows At Urrly ...
Senior Full Stack Engineer - HealthTech
Raleigh, NC · Remote
$190K - $200K/yr
Own features from problem definition through launch, production support, and iteration. * Partner ... Fully remote work with flexible hours * Modern, AI-assisted engineering workflows At Urrly ...
Senior Data Engineer
Raleigh, NC · Remote
$103K - $140K/yr
Overview This is a remote role that may only be hired in the following location(s): North Carolina ... product partners, and business stakeholders to deliver cloud-based data solutions that support ...
Senior Data Engineer
Raleigh, NC · Remote
$103K - $140K/yr
Overview This is a remote role that may only be hired in the following location(s): North Carolina ... product partners, and business stakeholders to deliver cloud-based data solutions that support ...
Senior Data Engineer
Raleigh, NC · Remote
$103K - $140K/yr
Overview This is a remote role that may only be hired in the following location(s): North Carolina ... product partners, and business stakeholders to deliver cloud-based data solutions that support ...
Senior Data Engineer
Raleigh, NC · Remote
$103K - $140K/yr
Overview This is a remote role that may only be hired in the following location(s): North Carolina ... product partners, and business stakeholders to deliver cloud-based data solutions that support ...
MERN Developer
Durham, NC · On-site +1
Excellent communication skills with an ability to work effectively in-office and remote * Able to ... Hands-on production support, troubleshooting, and maintenance. * 50% MERN Development . Contribute ...
MERN Developer
Durham, NC · On-site +1
Excellent communication skills with an ability to work effectively in-office and remote * Able to ... Hands-on production support, troubleshooting, and maintenance. * 50% MERN Development . Contribute ...
MERN Developer (Durham, NC)
Durham, NC · On-site +1
... office and remote Able to build modular, loosely coupled, reusable, and maintainable software ... Hands-on production support, troubleshooting, and maintenance. 50% MERN Development. Contribute to ...
MERN Developer (Durham, NC)
Durham, NC · On-site +1
... office and remote Able to build modular, loosely coupled, reusable, and maintainable software ... Hands-on production support, troubleshooting, and maintenance. 50% MERN Development. Contribute to ...
Java Developer
Raleigh, NC · On-site +1
$49.50 - $64.25/hr
Raleigh, NC *This is a remote position. If the candidate isn't local the team will ship the ... production support), etc. 5. Secondary skills should include intermediate skills using OEM, TOAD ...
Java Developer
Raleigh, NC · On-site +1
$49.50 - $64.25/hr
Raleigh, NC *This is a remote position. If the candidate isn't local the team will ship the ... production support), etc. 5. Secondary skills should include intermediate skills using OEM, TOAD ...
Transmission Line Engineer (remote)
Raleigh, NC · On-site +1
This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...
Transmission Line Engineer (remote)
Raleigh, NC · On-site +1
This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...
Westwood's growing Geospatial Department provides professional-level products to its clients ... Scripting and light programming knowledge to support automation. * Familiarity with surveying ...
Westwood's growing Geospatial Department provides professional-level products to its clients ... Scripting and light programming knowledge to support automation. * Familiarity with surveying ...
Senior Remote Sensing Technician
Raleigh, NC · On-site +1
Westwood's growing Geospatial Department provides professional-level products to its clients ... Scripting and light programming knowledge to support automation. * Familiarity with surveying ...
Senior Remote Sensing Technician
Raleigh, NC · On-site +1
Westwood's growing Geospatial Department provides professional-level products to its clients ... Scripting and light programming knowledge to support automation. * Familiarity with surveying ...
Technical Product Owner (Remote)
Raleigh, NC · Remote
$66.50/hr
Supporting the Product team in evaluating technology solutions and collaborating with vendors to ... Engineering and constructing drill-down dashboards and reporting capabilities for both operational ...
Technical Product Owner (Remote)
Raleigh, NC · Remote
$66.50/hr
Supporting the Product team in evaluating technology solutions and collaborating with vendors to ... Engineering and constructing drill-down dashboards and reporting capabilities for both operational ...
Senior Manager IT
Raleigh, NC · On-site +1
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Ensure new technologies transition smoothly into production support. * Participate in capacity ...
Senior Manager IT
Raleigh, NC · On-site +1
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Ensure new technologies transition smoothly into production support. * Participate in capacity ...
Senior Manager IT
Raleigh, NC · On-site +1
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Ensure new technologies transition smoothly into production support. * Participate in capacity ...
Senior Manager IT
Raleigh, NC · On-site +1
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Ensure new technologies transition smoothly into production support. * Participate in capacity ...
Principal Platform Product Engineer (remote)
Raleigh, NC · On-site +1
$170K - $199K/yr
Overview This is a remote role open for multiple markets across the United States. Senior technical leader for Product & Experience. Responsible for platform architecture, engineering standards ...
Principal Platform Product Engineer (remote)
Raleigh, NC · On-site +1
$170K - $199K/yr
Overview This is a remote role open for multiple markets across the United States. Senior technical leader for Product & Experience. Responsible for platform architecture, engineering standards ...
Ensure new technologies transition smoothly into production support. * Participate in capacity ... engineering Preferred Qualifications * 8+ years supporting enterprise Unified Communications ...
Ensure new technologies transition smoothly into production support. * Participate in capacity ... engineering Preferred Qualifications * 8+ years supporting enterprise Unified Communications ...
Remote Production Support Engineer information
See Cary, NC salary details
$16.93 - $22.15
1% of jobs
$22.15 - $27.37
2% of jobs
$27.37 - $32.59
8% of jobs
$32.59 - $37.82
13% of jobs
$37.90 is the 25th percentile. Wages below this are outliers.
$37.82 - $43.04
51% of jobs
$43.37 is the 75th percentile. Wages above this are outliers.
$43.04 - $48.26
4% of jobs
$48.26 - $53.49
7% of jobs
$53.49 - $58.71
5% of jobs
$58.71 - $63.93
6% of jobs
$63.93 - $69.16
0% of jobs
$69.16 - $74.38
2% of jobs
$16
$44
$74
How much do remote production support engineer jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for remote production support engineer in Cary, NC is $44.44, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $48.75 per hour, depending on experience, location, and employer.
What is a remote production support engineer?
A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.
What are the key skills and qualifications needed to thrive as a remote production support engineer?
To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.
What are some typical challenges faced by remote production support engineers and how can they be addressed?
Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are the most commonly searched types of Production Support Engineer jobs in Cary, NC?
The most popular types of Production Support Engineer jobs in Cary, NC are:
What are popular job titles related to Remote Production Support Engineer jobs in Cary, NC?
For Remote Production Support Engineer jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Remote Production Support Engineer jobs in Cary, NC look for?
The top searched job categories for Remote Production Support Engineer jobs in Cary, NC are:
What cities near Cary, NC are hiring for Remote Production Support Engineer jobs?
Cities near Cary, NC with the most Remote Production Support Engineer job openings:
NetApp rating
9.4
Based on 5 frontline employees who took The Breakroom Quiz
2nd of 495 rated business services
Job description
Job Summary
About the Role
We're seeking an experienced Product Manager passionate about transforming the technical support experience through workflow automation, intelligent tooling, and deep operational empathy. This execution-focused role centers on making support engineers more effective, automating end-to-end support case workflows, and leveraging support data to continuously improve the customer and engineer experience. You'll own the tools, platforms, and processes that power our support organization ensuring supportability is built into everything we deliver.
Job Requirements
- Understand technical support engineer workflows and identify improvement opportunities.
- Drive evolution of remote support tools and support platforms.
- Leverage AutoSupport, telemetry, and diagnostic data to improve proactive support and resolution speed.
- Design and optimize support workflows, tooling, and data access.
- Lead end-to-end workflow automation across support case management.
- Define and track supportability metrics including MTTR, automation coverage, productivity, and adoption.
- Partner with engineering to build products with strong diagnosability, logging, and supportability.
- Promote a design-for-supportability mindset across teams.
- Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval.
Customer Experience
- Understand customer journeys throughout the support lifecycle.
- Translate support trends and customer feedback into product improvements.
- Improve self-service, knowledge management, and support experiences.
- Monitor customer metrics including CSAT, CES, NPS, and first-contact resolution.
- Create closed-loop feedback processes between customers, support, and product teams.
Security & Compliance
- Ensure support tools and data handling comply with security and privacy standards.
- Partner with security and legal teams on governance and access controls.
- Implement secure-by-default support tooling practices.
Agile Collaboration
- Support agile squads delivering automation and customer experience initiatives.
- Create user stories, requirements, and backlog priorities.
- Partner with Product Owners and Scrum Masters to deliver incrementally.
- Drive data-informed decision making and operational excellence.
Cross-Functional Leadership
- Connect support operations, engineering, data, and customer experience teams.
- Communicate insights and automation opportunities to leaders and stakeholders.
- Align tooling strategy and platform investments across organizations.
Required Qualifications
- 9-12 years of relevant experience with 8+ years in Product Management.
- Experience supporting technical support or service organizations.
- Proven success driving workflow automation and operational efficiency.
- Experience managing support tools, platforms, or diagnostic applications.
- Strong analytical and data-driven decision-making skills.
- Experience with Jira, Confluence, agile practices, and backlog management.
- Track record improving engineer productivity and customer satisfaction.
Preferred Qualifications
- Experience with telemetry platforms and proactive support models.
- Knowledge of AI-assisted diagnostics, intelligent routing, and automation.
- Familiarity with remote support tools and knowledge management systems.
- Understanding of supportability engineering and self-service experiences.
- Experience using customer feedback and support KPIs to drive improvements
Education
- Bachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience.
About NetApp
Sourced by ZipRecruiter
The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Sunnyvale, CA, US