Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... You'll work closely with Product, Engineering, and Operations to improve support workflows and ...
Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... You'll work closely with Product, Engineering, and Operations to improve support workflows and ...
While this is a full remote position, there is preference for candidates located in the Northern ... Lead and support engineering design activities for new and existing utility, industrial, and ...
While this is a full remote position, there is preference for candidates located in the Northern ... Lead and support engineering design activities for new and existing utility, industrial, and ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...
Utility Sales Support
Bennettsville, SC · Remote
$17.75 - $23.25/hr
While this is a remote position, candidates must be located in the United States. You will be ... The Division's products are engineered to provide ease of installation and perform in demanding and ...
Utility Sales Support
Bennettsville, SC · Remote
$17.75 - $23.25/hr
While this is a remote position, candidates must be located in the United States. You will be ... The Division's products are engineered to provide ease of installation and perform in demanding and ...
Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... products and functions within ABB Electrification U.S. businesses. This is a remote position.
Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... products and functions within ABB Electrification U.S. businesses. This is a remote position.
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Market and sell life insurance products tailored to clients' needs. * Sales Strategy : Plan and ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Market and sell life insurance products tailored to clients' needs. * Sales Strategy : Plan and ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Market and sell life insurance products tailored to clients' needs. * Sales Strategy : Plan and ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Market and sell life insurance products tailored to clients' needs. * Sales Strategy : Plan and ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Market and sell life insurance products tailored to clients' needs. * Sales Strategy : Plan and ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Market and sell life insurance products tailored to clients' needs. * Sales Strategy : Plan and ...
Remote {#LI-Remote} This role is contributing to the Country Trade Compliance group in the United ... procurement, engineering, sales, and legal teams to support the implementation of compliance ...
Remote {#LI-Remote} This role is contributing to the Country Trade Compliance group in the United ... procurement, engineering, sales, and legal teams to support the implementation of compliance ...
... customer support in both English and Spanish. This is a fully remote position for candidates who ... Ability to work independently while maintaining productivity Benefits * Weekly pay, with the ...
... customer support in both English and Spanish. This is a fully remote position for candidates who ... Ability to work independently while maintaining productivity Benefits * Weekly pay, with the ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay ® MANET and Cloud Relay™ technology to transmit voice, video, and ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay ® MANET and Cloud Relay™ technology to transmit voice, video, and ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay MANET and Cloud Relay technology to transmit voice, video, and ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay MANET and Cloud Relay technology to transmit voice, video, and ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay MANET and Cloud Relay technology to transmit voice, video, and ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay MANET and Cloud Relay technology to transmit voice, video, and ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay ® MANET and Cloud Relay™ technology to transmit voice, video, and ...
Sales Associate
Pinehurst, NC · Remote
$65K - $75K/yr
... P system, supporting on site and/or remote sales employees with training and information ... We engineer our Wave Relay ® MANET and Cloud Relay™ technology to transmit voice, video, and ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position for candidates based in the United States. This role is contributing to ...
You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position for candidates based in the United States. This role is contributing to ...
Account Executive, Customer Success
Pinehurst, NC · On-site +1
Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... our product suite; manage renewals and negotiate contracts with support from leadership.
Account Executive, Customer Success
Pinehurst, NC · On-site +1
Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... our product suite; manage renewals and negotiate contracts with support from leadership.
U.S. Export Control Manager
Pinehurst, NC · Remote
$105K - $130K/yr
... production-ready solutions at speed to address urgent national security challenges. Our team brings ... Cross-Functional Collaboration & Advisory Support * Partner with Sales, Engineering, Training ...
Quick apply
U.S. Export Control Manager
Pinehurst, NC · Remote
$105K - $130K/yr
... production-ready solutions at speed to address urgent national security challenges. Our team brings ... Cross-Functional Collaboration & Advisory Support * Partner with Sales, Engineering, Training ...
Safety Manager
Pinehurst, NC · Remote
$85K - $105K/yr
... production-ready solutions at speed to address urgent national security challenges. Our team brings ... across four locations supporting operations that include light manufacturing, engineering ...
Quick apply
Safety Manager
Pinehurst, NC · Remote
$85K - $105K/yr
... production-ready solutions at speed to address urgent national security challenges. Our team brings ... across four locations supporting operations that include light manufacturing, engineering ...
Life Insurance Sales Agent
Pinehurst, NC · On-site +1
$83K - $108K/yr
Present and recommend appropriate life insurance products * Manage your own sales pipeline and ... Reliable phone/internet access for remote client meetings * Self-motivated and comfortable managing ...
Life Insurance Sales Agent
Pinehurst, NC · On-site +1
$83K - $108K/yr
Present and recommend appropriate life insurance products * Manage your own sales pipeline and ... Reliable phone/internet access for remote client meetings * Self-motivated and comfortable managing ...
Sales Manager
Pinehurst, NC · On-site +1
Present and recommend appropriate life insurance products * Manage your own sales pipeline and ... Reliable phone/internet access for remote client meetings * Self-motivated and comfortable managing ...
Sales Manager
Pinehurst, NC · On-site +1
Present and recommend appropriate life insurance products * Manage your own sales pipeline and ... Reliable phone/internet access for remote client meetings * Self-motivated and comfortable managing ...
Remote Production Support Engineer information
See Rockingham, NC salary details
$15.38 - $20.13
1% of jobs
$20.13 - $24.87
2% of jobs
$24.87 - $29.62
8% of jobs
$29.62 - $34.37
13% of jobs
$34.44 is the 25th percentile. Wages below this are outliers.
$34.37 - $39.11
51% of jobs
$39.41 is the 75th percentile. Wages above this are outliers.
$39.11 - $43.86
4% of jobs
$43.86 - $48.61
7% of jobs
$48.61 - $53.35
5% of jobs
$53.35 - $58.10
6% of jobs
$58.10 - $62.85
0% of jobs
$62.85 - $67.59
2% of jobs
$15
$40
$67
How much do remote production support engineer jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for remote production support engineer in Rockingham, NC is $40.39, according to ZipRecruiter salary data. Most workers in this role earn between $33.99 and $44.33 per hour, depending on experience, location, and employer.
What is a remote production support engineer?
A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.
What are the key skills and qualifications needed to thrive as a remote production support engineer?
To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.
What are some typical challenges faced by remote production support engineers and how can they be addressed?
Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What cities near Rockingham, NC are hiring for Remote Production Support Engineer jobs?
Cities near Rockingham, NC with the most Remote Production Support Engineer job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 11 days ago
Job description
EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.
Responsibilities- Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
- Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
- Ensure SLA adherence and consistent response quality across active conversations.
- Identify patterns in support issues and proactively recommend solutions.
Support Leadership & Enablement
- Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
- Review tickets for accuracy, tone, and technical correctness.
- Assist with onboarding and ramping new support hires.
- Contribute to and refine support macros, workflows, and automations in Intercom.
Technical Troubleshooting
- Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
- Clearly document bugs, edge cases, and reproduction steps for Engineering.
- Partner with Product and QA to validate fixes and communicate resolutions back to users.
Documentation & Process Improvement
- Own and improve internal and external documentation using Notion and Intercom Articles.
- Identify gaps in onboarding, help content, and self-service resources.
- Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
- Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
- Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
- Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
Requirements
- 2-4 years of experience in technical support, customer support, or a similar role.
- Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
- Experience working in a ticket-based support environment (Intercom, Zendesk,
- Freshdesk, Jira Service Management, etc.).
- Comfortable troubleshooting browser-based applications using developer tools.
- Excellent written communication and a calm, customer-first mindset.
- Proven ability to manage multiple priorities in a fast-paced, remote environment.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- Medical: 4 United Healthcare medical plans (including an HSA option)
- Dental: 3 dental plans (Aetna and MetLife)
- Vision: 2 Aetna vision plans
- Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- Ancillary Coverage: 4 ancillary plans and supplemental life insurance
- Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
- PTO & Flexibility: Generous PTO and remote work support
- Growth: Learning stipends and opportunities for professional development