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Remote Production Support Engineer Jobs in Cary, NC

ABB

Protection and Control Engineer

Cary, NC · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... Lead and support engineering design activities for new and existing utility, industrial, and ...

MCKESSON

Sr. AI-First Full Stack Engineer

Cary, NC · Remote

Experience designing scalable architectures, documenting trade-offs, and supporting production ... Hybrid or remote work arrangement based on business needs. * Limited travel may be required for ...

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Remote Production Support Engineer information

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$16

$44

$74

How much do remote production support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote production support engineer in Cary, NC is $44.44, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $48.75 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What are the most commonly searched types of Production Support Engineer jobs in Cary, NC?

The most popular types of Production Support Engineer jobs in Cary, NC are:

What are popular job titles related to Remote Production Support Engineer jobs in Cary, NC?

For Remote Production Support Engineer jobs in Cary, NC, the most frequently searched job titles are:

What job categories do people searching Remote Production Support Engineer jobs in Cary, NC look for?

The top searched job categories for Remote Production Support Engineer jobs in Cary, NC are:

What cities near Cary, NC are hiring for Remote Production Support Engineer jobs?

Cities near Cary, NC with the most Remote Production Support Engineer job openings:

Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,439 per year, or $44.4 per hour.

Electrical Engineer, Relay Settings - Remote

ICF

Raleigh, NC • Remote

Full-time

Retirement

Posted 19 days ago

Job description

Title: Electrical Engineer - Relay Settings

Location: Remote US

Ready to make a difference?

ICF is seeking an Electrical Engineer - Relay Settings to join our innovative team and help shape the future of electric utility solutions through advanced protection and control engineering.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. We are looking for passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

Why you'll love working here:

  • Quality of life: Fully remote, flexible schedule, work-life balance

  • Investment of the community: Donation matching, volunteer opportunities

  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

  • And many, many more (Ask your recruiter for more details!)

The Ideal Candidate

You are a highly motivated engineer who takes pride in the services you provide. You ensure the project is done right and all deadlines are met. You should be proactive, self-sufficient, and able to productively work out of your home without supervision. You always strive to expand your knowledge and improve work processes to increase quality and efficiency. You are an active member of the team that works well with others and prioritizes the goals of the group. You enjoy taking on new responsibilities and learning new skill sets whenever needed.

What you will be doing:

  • Develop relay settings and protection philosophies for distribution equipment including transformers, bus, cb control, distribution feeders, etc.

  • Review protection and control design packages

  • Provide remote field support to the relay test engineers during installation of settings

  • Model electrical systems in power simulation programs like CAPE, ASPEN & CYME

  • Create thorough and accurate technical reports, correspondence, documentation, and calculations

  • Continuous improvement of job-related engineering, technical and professional knowledge, skills, and performance

  • Mentoring and training less experienced engineers in power engineering theories and principles

What we need you to have (minimum qualifications):

  • BS in Engineering, preferably electrical or computer engineering

  • 5+ years of experience developing relay settings and protection philosophies for transmission, sub-transmission or distribution equipment including transmission lines, transformers, bus, breaker control, capacitor banks, distribution feeders, etc.

  • 5+ years of experience in electrical engineering theories and principles

What we would like you to have:

  • Professional Engineering license in at least one state

  • Experience with 69kV viper recloser applications

  • Experience in IEC 61850 communication protocol

  • Advanced user of Microsoft products, specifically Excel, Word, and/or Access

  • Ability to plan and manage assignments and clearly communicate barriers to complete tasks on budget/schedule

  • Use computer software tools to model engineering problems, program automation systems, prepare spreadsheet-based analyses and automation

  • Experience with developing settings for Schweitzer relays

  • Excellent interpersonal, written and oral communication skills

  • Ability to work remotely without supervision

  • Initiative to embrace continuous learning toward becoming an expert on the programs and technology you represent

  • Strong organizational skills

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00Nationwide Remote Office (US99)

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