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On Call Production Support Engineer Jobs (NOW HIRING)

The Production Support Engineering team plays a key role at FIS Amount by ensuring production ... Nights, weekends, and holidays on an on-call rotation basis is a must * Creation of runbooks or ...

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Job Summary : eTeam is seeking a Production Support Engineer to provide technical support and ... on-call support and production deployments as needed. Qualifications : Required : • Provide ...

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Production Support Engineer * Client is seeking a skilled Production Support Engineer to join our technology operations team. * The ideal candidate will bring hands-on experience in production ...

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ... Nights, weekends, and holidays on an on-call rotation basis is a must * Creation of runbooks or ...

Production Support Engineer

Birmingham, AL

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... Participate in on-call rotation * Develop production-grade practices consistent with HIPAA and ...

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

* Production Support Engineer * Client is seeking a skilled Production Support Engineer to join our technology operations team. * The ideal candidate will bring hands-on experience in production ...

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense -- monitoring the platform, triaging ... Participate in on-call rotation * Develop production-grade practices consistent with HIPAA and ...

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that ...

Production Support Engineer

$43 - $56/hr

... Production Support Engineer to manage production issues efficiently. This role involves ... Nights, weekends, and holidays on an on-call rotation basis is a must • Creation of runbooks or ...

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that ...

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... developers, QA, and infrastructure teams, to address production issues and improve system ... Participate in an on-call rotation to provide 24/7 support coverage for critical systems. · ...

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

Job Title- Production Support Engineer Location- Minneapolis Minnesota 55415 (Hybrid) Duration- 24 Months (Contract Position) Skills: Required Qualifications: 4+ years of Systems Engineering ...

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On Call Production Support Engineer information

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How much do on call production support engineer jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for on call production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Production Support Engineer jobs? The most popular types of Production Support Engineer jobs are:

Senior CCaaS Production Support Engineer

Delan Associates, Inc.

Minnetonka, MN • On-site

Contractor

Posted 7 days ago


Job description

Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)
Minnetonka Mills, MN (Onsite)
Must-Have Skills (Senior CCaaS Production Support Engineer)
* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
* Production Support & L2/L3 Support for enterprise contact center platforms
* Incident Management & Major Incident Response
* Root Cause Analysis (RCA) and Problem Management
* Troubleshooting call flows, routing, IVR, voice, and contact center services
* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)
* Contact Center Integrations (APIs, authentication, routing, voice services)
* Platform Monitoring & Operational Support
* Production Deployments & Change Management
* Knowledge Base, Runbooks & Operational Documentation
* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams
* On-call Production Support and outage management
* ITSM Tools (ServiceNow, Jira, Remedy or similar)
* Strong Communication & Stakeholder Management
Preferred Skills
* Pindrop integration/support
* SIP, VoIP, WebRTC, Telephony concepts
* REST APIs and JSON
* Cloud platforms (AWS preferred for Amazon Connect)
* Performance monitoring and operational analytics
* ITIL Foundation / Incident & Problem Management knowledge