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On Call Production Support Engineer Jobs (NOW HIRING)

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production ... Nights, weekends, and holidays on an on-call rotation basis is a must * Creation of runbooks or ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Job Summary : eTeam is seeking a Production Support Engineer to provide technical support and ... on-call support and production deployments as needed. Qualifications : Required : • Provide ...

Themesoft, Inc.

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Production Support Engineer * Client is seeking a skilled Production Support Engineer to join our technology operations team. * The ideal candidate will bring hands-on experience in production ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ... Nights, weekends, and holidays on an on-call rotation basis is a must * Creation of runbooks or ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

* Production Support Engineer * Client is seeking a skilled Production Support Engineer to join our technology operations team. * The ideal candidate will bring hands-on experience in production ...

TSMC

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that ...

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On Call Production Support Engineer information

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How much do on call production support engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for on call production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Production Support Engineer jobs?

The most popular types of Production Support Engineer jobs are:

On Call Production Support Engineer jobs near you

Senior CCaaS Production Support Engineer

Delan Associates, Inc

Minnetonka Mills, MN • On-site

Full-time

Posted 27 days ago

Job description

Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)

Minnetonka Mills, MN (Onsite)

Must-Have Skills (Senior CCaaS Production Support Engineer)

* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone

* Production Support & L2/L3 Support for enterprise contact center platforms

* Incident Management & Major Incident Response

* Root Cause Analysis (RCA) and Problem Management

* Troubleshooting call flows, routing, IVR, voice, and contact center services

* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)

* Contact Center Integrations (APIs, authentication, routing, voice services)

* Platform Monitoring & Operational Support

* Production Deployments & Change Management

* Knowledge Base, Runbooks & Operational Documentation

* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams

* On-call Production Support and outage management

* ITSM Tools (ServiceNow, Jira, Remedy or similar)

* Strong Communication & Stakeholder Management

Preferred Skills

* Pindrop integration/support

* SIP, VoIP, WebRTC, Telephony concepts

* REST APIs and JSON

* Cloud platforms (AWS preferred for Amazon Connect)

* Performance monitoring and operational analytics

* ITIL Foundation / Incident & Problem Management knowledge