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From Home Production Support Engineer Jobs (NOW HIRING)

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production ... Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and ...

Flex

Production Support Engineer

Columbia, SC · On-site

$38.75 - $50.75/hr

The Production Support Engineer will provide hands-on engineering support for production and design of critical power equipment (e.g., LV switchgear, PDU, RPP, Databar). This role focuses on ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

Cooley

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... work from home days absent certain essential in-office roles that require five (5) days/week in ...

Cooley

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... work from home days absent certain essential in-office roles that require five (5) days/week in ...

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How much do from home production support engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for from home production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What is the difference between From Home Production Support Engineer vs On-Site Production Support Engineer?

AspectFrom Home Production Support EngineerOn-Site Production Support Engineer
Work EnvironmentRemote, home-basedOn-site, in the production facility
Required CredentialsTechnical certifications, troubleshooting skillsSimilar credentials, often with additional on-site safety training
Industry UsageCommon in tech, media, and digital servicesCommon in manufacturing, broadcasting, and industrial sectors
Job ResponsibilitiesRemote monitoring, troubleshooting, supportOn-site equipment maintenance, support, and troubleshooting

The main difference between a From Home Production Support Engineer and an On-Site Production Support Engineer lies in their work environment and daily responsibilities. The remote engineer focuses on troubleshooting and supporting systems from home, while the on-site engineer handles physical equipment and maintenance at the production site. Both roles require technical skills and certifications, but their work settings and interaction with physical infrastructure differ significantly.

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From Home Production Support Engineer jobs near you
Infographic showing various From Home Production Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $99,782 per year, or $48 per hour.

Production Support Engineer

Chicago, IL

FIS Amount
See more jobs at FIS Amountexternal

$73K - $80K/yr

Full-time

Re-posted 9 days ago

Job description

A DAY IN THE LIFE:

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You'll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.  Each day, you'll interact with every aspect of our organization to find the best solution for our partner.  Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.   

Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others. 
Salary: $73,000-$80,000 base salary

Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer

WHAT WE'LL TRUST YOU TO DELIVER:

  • Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
  • Prioritization and triage of incoming requests/issues 
  • Drive incident resolution and lead conversations with cross-functional groups.   Ask the right questions to help determine impact/priority and the correct route for resolution.  Oversee a technical bridge, if required.
  • Management of all incidents through the incident management lifecycle
  • Documentation of all relevant events, getting status reports while driving decision-making and resolution 
  • Ensure stakeholders are updated according to predefined service level agreements
  • Completion and ownership of the postmortem with appropriate root cause analysis performed  
  • Improvement suggestions to capture preventative measures that will avoid recurrences of incidents
  • Investigate patterns that indicate larger overall issues, even if we don't have the solution. 
  • Compilation of metrics on a weekly and monthly basis.  Maintain dashboards for service incidents and ad hoc reporting as requested
  • Play an active role during critical incidents which may occur outside of normal business hours.  Nights, weekends, and holidays on an on-call rotation basis is a must
  • Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and add to our knowledge base

WHAT YOU LIKELY BRING TO THE TABLE: 

  • Technical and/or engineering background, ideally with experience writing SQL queries
  • Experience working with development teams in a fast-paced environment
  • Basic knowledge or interest of any programming language such as Java, Python or Ruby 
  • 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
  • Previously collaborated with a wide spectrum of internal and external stakeholders
  • Worked in an organization with a complex business environment
  • Leadership skills with the ability to make quick decisions
  • Familiar with ITSM/ITIL concepts
  • You thrive being a self-starter, who can lead others during stressful situations
  • Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

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