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Global Support Engineer Jobs (NOW HIRING)

Element Biosciences

Global Support Engineer

San Diego, CA · On-site

$90K - $110K/yr

  • Medical

  • Retirement

  • PTO

The Global Support Engineer is an entry point into the Global Service technical ladder, based at Element San Diego HQ. This role contributes to New Product Introduction (NPI) service readiness ...

Element Biosciences

Global Support Engineer

San Diego, CA · On-site

$90K - $110K/yr

  • Medical

  • Retirement

  • PTO

The Global Support Engineer is an entry point into the Global Service technical ladder, based at Element San Diego HQ. This role contributes to New Product Introduction (NPI) service readiness ...

Element Biosciences

Global Support Engineer

San Diego, CA

$90K - $110K/yr

  • Medical

  • Retirement

  • PTO

The Global Support Engineer is an entry point into the Global Service technical ladder, based at Element San Diego HQ. This role contributes to New Product Introduction (NPI) service readiness ...

ExtraHop

Support Engineer I - Dallas, TX

Dallas, TX

Position Summary We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering ...

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

Contribute to global support improvement initiatives and knowledge sharing. * Recommend systems ... Experience as a Programmer with SQL language as well as an object-oriented language (C# or ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

Position Summary We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering ...

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How much do global support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for global support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a global support engineer?

A Global Support Engineer is a technical professional responsible for providing support and solutions to customers or clients worldwide. They handle troubleshooting, resolving complex technical issues, and ensuring customer satisfaction across different regions and time zones. Their role often involves collaborating with other technical teams, documenting solutions, and sometimes traveling internationally to assist with implementation or maintenance. Strong communication skills and expertise in relevant technologies are essential for this position.

What are the key skills and qualifications needed to thrive as a global support engineer?

To thrive as a Global Support Engineer, you need strong technical troubleshooting skills, in-depth knowledge of software and hardware systems, and a relevant degree in engineering or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as ITIL or CompTIA are typically required. Excellent communication, cultural awareness, and problem-solving abilities set top performers apart in this global role. These skills ensure effective issue resolution, customer satisfaction, and seamless collaboration across diverse international teams.

How does a global support engineer typically collaborate with international teams to resolve customer issues?

Global Support Engineers frequently work across different time zones and cultures, partnering with regional technical teams, product specialists, and sometimes directly with engineering departments. Effective communication and documentation are essential, as they often relay complex technical information between customers and internal stakeholders. Collaboration tools, scheduled handovers, and regular status updates help ensure continuity and a unified approach to problem-solving. This international teamwork not only enhances customer satisfaction but also fosters professional growth through exposure to diverse perspectives and technologies.

What is the highest salary of support engineer?

The highest salaries for support engineers can reach over $100,000 annually, especially for those with extensive experience, specialized skills, or working in high-demand industries. Senior support engineers with certifications and expertise in cloud platforms or enterprise systems tend to earn the top salaries.
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Global Support Engineer jobs near you
Infographic showing various Global Support Engineer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Global Support Engineer

Element Biosciences

San Diego, CA • On-site

$90K - $110K/yr

Other

Medical, Retirement, PTO

Posted 18 days ago

Job description

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
The Global Support Engineer is an entry point into the Global Service technical ladder, based at Element San Diego HQ. This role contributes to New Product Introduction (NPI) service readiness, provides technical escalation support, supports and maintains SD HQ instrumentation, and contributes to a verity of Service & Support strategic programs. This role is a salaried, centralized role that can provide dispatch support but does not carry primary account ownership or field territory assignment. Reporting to the Global Service Lead, the GSE 2 works closely with Global Support Engineers and Applications Scientists, Regional Field Service Managers and Technical Leads, Global Technical Support Agents, and Product Support to triage escalations, build service documentation, and grow into broader Level 3 and NPI ownership over time.
If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Essential Functions and Responsibilities:
  • Support NPI service readiness activities such as service guide development, development of tools and spares BOMs, and service test processes
  • Participate in first-wave rollout and support for new product introductions and product extensions
  • Assist in developing training materials for Regional Technical Leads and Field Service Engineers ahead of product launch
  • Contribute to global knowledgebase content to ensure readiness prior to launch
  • Perform Service Regression Procedure testing for product extension and changes
  • Author and maintain service bulletins and knowledgebase articles for routine and recurring issues
  • Support standardization of troubleshooting documentation and escalation records
  • Maintain and update technical reference materials as products and procedures evolve
  • Apply engineering analysis across mechanical, fluidics, optics, electronics, and SW/FW subsystems to diagnose root cause and determine the appropriate resolution path for escalated technical issues, exercising independent judgment on complexity, risk, and resolution strategy
  • Serve as a technical escalation resource to Field Service Engineers, providing on-site diagnostic support for complex or unresolved cases outside standard field-level troubleshooting scope
  • Evaluate returned field parts to identify failure patterns and inform engineering and field-facing recommendations
  • Maintain SD HQ instrumentation supporting Service Training and internal validation testing
  • Partner with R&D, Product Support, and Regional Tech Leads on service-related feedback and product improvement input
  • Participate in service process improvement discussions and contribute to standardization efforts

Education and Experience:
  • Bachelors degree in Engineering (Mechanical, Electrical, Biomedical, or related discipline) required
  • 2-5 years of experience in field service or technical support within complex instrumentation, biotech, medical device, or similar regulated industry
  • Working knowledge of system-level troubleshooting (mechanics, fluidics, optics, electronics, and SW/FW)
  • Strong written and verbal communication skills; able to document technical issues clearly
  • Ability to work independently with moderate technical guidance and escalate appropriately
  • Hands-on familiarity with NGS technologies, including library preparation, sequencing, and data analysis, preferred
  • Experience in regulated environments (ISO 13485, GMP) a plus
  • Prior experience supporting product launches or NPI activities a plus

Physical Requirements:
  • Ability to lift up to 20 pounds
  • Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:
  • San Diego - on-site

Travel:
  • Approximately 10-20% travel, primarily domestic, in support of NPI and escalations

Job Type:
  • Full-time, Exempt

Base Compensation Pay Range:
  • $90,000 - $110,000

In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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