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Global Support Engineer Jobs (NOW HIRING)

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

1Kosmos

Support Leader

Edison, NJ · On-site

1Kosmos is a leader in identity verification and passwordless authentication, serving global ... You will work closely with Customer Success, Implementations, Product Engineering, and Cloud ...

Generac

Technical Support Engineer

Rockford, IL · On-site

Providing customers with global technical support (training, trouble shooting, commissioning etc ... Development guidance to engineering on new and existing product features * Assisting the test and ...

ASM

Engineer, Global Product Support

Phoenix, AZ

We're seeking a Global Product Support Engineer to join our ALD team in Phoenix , where you'll play a pivotal role in bringing new products from concept to successful customer adoption. This is an ...

Amat

Global Product Support Engineer

Santa Clara, CA

$124K - $171K/yr

... Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS ...

Amat

Global Product Support Engineer

Santa Clara, CA · On-site

$124K - $171K/yr

... Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS ...

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How much do global support engineer jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for global support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

What engineers make $500,000?

Senior engineers in specialized fields such as software, aerospace, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in large tech companies or industries with high demand for technical expertise.

What are the key skills and qualifications needed to thrive as a Global Support Engineer, and why are they important?

To thrive as a Global Support Engineer, you need strong technical troubleshooting skills, in-depth knowledge of software and hardware systems, and a relevant degree in engineering or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as ITIL or CompTIA are typically required. Excellent communication, cultural awareness, and problem-solving abilities set top performers apart in this global role. These skills ensure effective issue resolution, customer satisfaction, and seamless collaboration across diverse international teams.

How does a Global Support Engineer typically collaborate with international teams to resolve customer issues?

Global Support Engineers frequently work across different time zones and cultures, partnering with regional technical teams, product specialists, and sometimes directly with engineering departments. Effective communication and documentation are essential, as they often relay complex technical information between customers and internal stakeholders. Collaboration tools, scheduled handovers, and regular status updates help ensure continuity and a unified approach to problem-solving. This international teamwork not only enhances customer satisfaction but also fosters professional growth through exposure to diverse perspectives and technologies.

What does a global support engineer do?

A global support engineer provides technical assistance and troubleshooting for products or services across multiple regions or countries. They handle customer inquiries, resolve technical issues, and often use tools like ticketing systems and remote access software to support clients worldwide, requiring strong communication skills and technical knowledge. The role may involve working with international teams and understanding diverse customer needs.

What is L1, L2, and L3 support salary?

For a Global Support Engineer, L1, L2, and L3 support roles typically have increasing salary levels, with L1 being entry-level and L3 requiring advanced technical skills. Salaries generally range from $50,000 to $80,000 for L1, $70,000 to $100,000 for L2, and $90,000 to $130,000 or more for L3, depending on experience, location, and company size.

What is a Global Support Engineer?

A Global Support Engineer is a technical professional responsible for providing support and solutions to customers or clients worldwide. They handle troubleshooting, resolving complex technical issues, and ensuring customer satisfaction across different regions and time zones. Their role often involves collaborating with other technical teams, documenting solutions, and sometimes traveling internationally to assist with implementation or maintenance. Strong communication skills and expertise in relevant technologies are essential for this position.
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Global Support Engineer jobs near you
Senior Engineer, Global Product Support

Senior Engineer, Global Product Support

ASM

Phoenix, AZ • On-site

Full-time

Posted 23 days ago

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Be the Expert Others Rely On-Advance ALD Technology at ASM
Senior Global Product Support Engineer
At ASM, our technology enables the world's most advanced semiconductor manufacturing-and when the challenges are toughest, our experts step in. We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide.
In this role, you'll serve as the go-to technical authority, supporting advanced ALD systems when issues demand deep expertise beyond first-line support. Your work will directly impact tool performance, customer confidence, and ASM's reputation for technical excellence.
What You'll Do
As a Senior Global Product Support Engineer, you'll operate at the highest technical level, combining hands-on problem solving with global collaboration:
  • Provide advanced technical support for complex electro-mechanical equipment and sophisticated software systems
  • Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
  • Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
  • Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
  • Support customer installations and deliver technical training when deeper expertise is required
  • Engage directly with customers to resolve highly technical issues and ensure optimal system performance
  • Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
What We're Looking For
You bring strong semiconductor experience, technical depth, and the confidence to lead in high-stakes situations:
  • Proven experience diagnosing and resolving complex technical issues
  • Minimum 3 years of experience with PECVD in semiconductor manufacturing environments
  • Bachelor's degree in Engineering (Mechanical or Electrical Engineering preferred)
  • Strong understanding of electro-mechanical systems and software-driven equipment
  • Excellent analytical and problem-solving skills
  • Ability to clearly communicate complex technical concepts to both technical and non-technical audiences
  • Strong presentation skills and comfort leading technical discussions
  • Willingness and ability to travel locally and internationally up to 50%
  • Customer-focused mindset with the ability to remain effective in challenging, time-critical situations
Why ASM?
At ASM, you won't just fix problems-you'll prevent the next one. You'll work with some of the most advanced ALD technology in the industry, collaborate with top engineering talent, and gain global exposure supporting leading semiconductor manufacturers.
This role offers technical depth, global visibility, and meaningful impact, making it ideal for engineers who want to be trusted experts while continuing to grow their careers at the forefront of semiconductor innovation.
Apply today to be part of what's next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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