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Global Support Engineer Jobs (NOW HIRING)

ASM

Global Product Support Engineer

Phoenix, AZ · On-site

As a Global Product Support Engineer , you'll operate as a system-level expert at the forefront of new product development, guiding cutting-edge ALD tools from early concept through successful ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position ... Global Corporate IT Service Desk. The engineer collaborates with other regions and with the ...

RSA

RSA Senior Technical Support Engineer

RSA Senior Technical Support Engineer, Technical Support RSA provides trusted identity and access ... Contribute to technical gap analysis for global support teams, identifying areas for skill ...

ASM

Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide. In ...

Akamai

Contributing to the strategic direction of the global support team to develop and implement best practices * Partnering with internal Sales, Services, Engineering and Support teams to ensure customer ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... Global Corporate IT Service Desk. The engineer collaborates with other regions and with the ... support for US headquarters employees and act as a local, regional point of escalation for IT ...

Akamai

Join our Global Support Team Would you like to work across diverse geographies, environments ... Support Engineer, you will be responsible for: * Supporting operations for the Japanese market ...

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How much do global support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for global support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Support Engineer, and why are they important?

To thrive as a Global Support Engineer, you need strong technical troubleshooting skills, in-depth knowledge of software and hardware systems, and a relevant degree in engineering or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as ITIL or CompTIA are typically required. Excellent communication, cultural awareness, and problem-solving abilities set top performers apart in this global role. These skills ensure effective issue resolution, customer satisfaction, and seamless collaboration across diverse international teams.

How does a Global Support Engineer typically collaborate with international teams to resolve customer issues?

Global Support Engineers frequently work across different time zones and cultures, partnering with regional technical teams, product specialists, and sometimes directly with engineering departments. Effective communication and documentation are essential, as they often relay complex technical information between customers and internal stakeholders. Collaboration tools, scheduled handovers, and regular status updates help ensure continuity and a unified approach to problem-solving. This international teamwork not only enhances customer satisfaction but also fosters professional growth through exposure to diverse perspectives and technologies.

What is a Global Support Engineer?

A Global Support Engineer is a technical professional responsible for providing support and solutions to customers or clients worldwide. They handle troubleshooting, resolving complex technical issues, and ensuring customer satisfaction across different regions and time zones. Their role often involves collaborating with other technical teams, documenting solutions, and sometimes traveling internationally to assist with implementation or maintenance. Strong communication skills and expertise in relevant technologies are essential for this position.
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Global Support Engineer jobs near you
Infographic showing various Global Support Engineer job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 29% Full Time, 59% Part Time, and 10% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Application Support Engineer

Application Support Engineer

ATS Automation Tooling Systems

Indianapolis, IN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis, IN. This role is ideal for an engineer with strong SQL and application troubleshooting experience, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.
Key Responsibilities
  • Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
  • Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
  • Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
  • Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
  • Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
  • Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
  • Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements
Additional Information
Required Qualifications
  • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
  • 3-6 years of experience in application support, systems support, or manufacturing IT
  • Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
  • Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
  • Familiarity with incident, problem, and change management processes (ITIL or similar)
  • Strong communication skills and ability to work effectively in an on-site, cross-functional environment
Preferred Qualifications
  • Experience supporting manufacturing execution, quality, Data Historization and/or laboratory systems
  • Knowledge of GxP validation, audit support, and regulated change control
  • Experience working with SQL Server, Oracle, or similar relational databases
  • Exposure to global application support models and follow-the-sun operations

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