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Remote Production Support Engineer Jobs in Nevada

Vay

Senior Fleet Support Engineer

Las Vegas, NV · Remote

Why this role is exciting As (Senior) Fleet Support Engineer , you will be instrumental in ... Vehicle and remote driving station network infrastructure maintenance * Supporting bring-up of new ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Las Vegas, NV · Remote

$80K - $121K/yr

... Support, Engineering, or Marketing * Must be proactive and display a high level of initiative ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

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Remote Production Support Engineer information

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
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What job categories do people searching Remote Production Support Engineer jobs in Nevada look for? The top searched job categories for Remote Production Support Engineer jobs in Nevada are:
What cities in Nevada are hiring for Remote Production Support Engineer jobs? Cities in Nevada with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you

Senior Fleet Support Engineer

Vay

Las Vegas, NV • Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Why this role is exciting

As (Senior) Fleet Support Engineer, you will be instrumental in maintaining, managing and optimizing our platform and network infrastructure for Vay's commercial driverless fleet in Las Vegas. This role requires a unique combination of superb debugging skills, technical expertise, network configuration and troubleshooting. You'll be driving continuous improvement in our system, ensuring robust monitoring and alerts and providing L1 support for our commercial, driverless fleet. Your role is pivotal in maintaining the efficiency and reliability of our vehicle and remote driving station fleet which leads to high quality service that our users love.

What you'll be driving
  • L1 support and on-call for incidents and customer support requests involving vehicles, remote driving stations, equipment, network and cloud infrastructure and fleet configuration.
  • Vehicle and remote driving station network infrastructure maintenance
  • Supporting bring-up of new vehicle and remote driving stations
What are we looking for
  • Extensive Linux experience
  • Strong debugging skills for large, complex systems
  • Experience in Python and bash scripting
  • Experience with on-premise network maintenance and troubleshooting
  • Experience with CI/CD tools (namely GitHub, CircleCI, Jenkins)
  • Understanding and experience in Docker

Nice to have

  • Experience in C and/or C++
  • Understanding of CAN protocol 
  • Familiar with network security concepts
  • Familiar with mobile network and telecommunication technologies (4G/5G)
Why choose Vay

A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

Huge scope for impact in a fast paced environment

ESOP stock options: A stake in Vay's future - not just a salary.

Unlimited Paid Vacation Days

401(k) programme

Health, Dental & Vision Insurance 

All Vay team members receive 30% off their Vay rides

Wellness Hub free gym access & wellness app subscriptions

Exclusive external discounts

Relocation financial assistance when relocating to Las Vegas 

Regular team events throughout the year

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