ZipRecruiter

Log In

2

Remote Production Support Engineer Jobs in Nevada

TensorWave

Senior Solutions Engineer

Las Vegas, NV · On-site +1

$52.75 - $68/hr

Partner with customer technical leads to diagnose production issues, ensuring transparency and ... Technical Support Engineering). * Experience in high-uptime environments where 24/7/365 ...

OPENLANE

Software Engineer

Reno, NV · On-site +1

$90K - $105K/yr

We are seeking to bring on talented software developers interested in remote work opportunities. We are an agile development team delivering high quality products on the Web, iOS, and Android with ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · Remote

Provide support to AV in real time to assist with direction or safety of travel * Work closely with ... Associate's or Bachelor's degree in Engineering, Education, Training & Development, Computer ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · Remote

Provide support to AV in real time to assist with direction or safety of travel * Work closely with ... Associate's or Bachelor's degree in Engineering, Education, Training & Development, Computer ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · On-site +1

Provide support to AV in real time to assist with direction or safety of travel * Work closely with ... Associate's or Bachelor's degree in Engineering, Education, Training & Development, Computer ...

ABB

Global Product Manager - Transformers

NV · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...

New

Generac

Senior Controls Engineer

Las Vegas, NV · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... support team or on the production line,while others go right intostorm-affected areas to repair ...

previous page

Showing results 41-60

All JobsProduction Support Engineer JobsRemote Production Support Engineer JobsRemote Production Support Engineer Jobs in Nevada

Remote Production Support Engineer information

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What are popular job titles related to Remote Production Support Engineer jobs in Nevada?

For Remote Production Support Engineer jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Remote Production Support Engineer jobs in Nevada look for?

The top searched job categories for Remote Production Support Engineer jobs in Nevada are:

What cities in Nevada are hiring for Remote Production Support Engineer jobs?

Cities in Nevada with the most Remote Production Support Engineer job openings:

Remote Production Support Engineer jobs near you

Senior Solutions Engineer

TensorWave

Las Vegas, NV • On-site, Remote

$52.75 - $68/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

About TensorWave
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We're looking for a Senior Solutions Engineer to serve as the elite escalation point between our Global Operations Center (GOC) and our Core Engineering teams. You are the technical backstop for our most sophisticated customers teams training large models who cannot afford a single hour of downtime.
You'll own the problems that go beyond runbooks, sitting at the intersection of customer success and engineering: resolving the hardest technical blockers and translating those findings into a more resilient product. If you're an engineer who loves the detective work of kernel-level debugging and high-performance networking, and who also thrives in the high stakes environment of customer-facing resolution, this is your role.
What You'll Do
  • Resolve Complex Escalations: Act as the final authority on issues exceeding GOC scope, utilizing code-level debugging and architectural investigation.
  • Direct Customer Engagement: Partner with customer technical leads to diagnose production issues, ensuring transparency and rapid resolution through active collaboration.
  • Iterative Problem Solving: Develop diagnostic scripts and workarounds to maintain customer operations while long-term patches are in development.
  • Drive Root Cause Analysis: Own end-to-end P1 resolution, partnering with TAMs to deliver clear, actionable post-incident analysis.
  • Bridge to Engineering: Convert recurring customer pain points into evidence-based feature requests, influencing product roadmap to resolve systemic failures.
  • Build Scalable Knowledge: Document non-obvious platform behaviors and refine GOC runbooks, ensuring institutional knowledge grows with every incident.

Who You Are
Required Qualifications
  • 5-9 years in Infrastructure Engineering, Platform Engineering, or SRE, with a specific focus on high-performance computing or large-scale AI stacks. Proven track record of managing complex production environments where system reliability is mission-critical.
  • Kubernetes Expert: Deep experience in cluster administration and scheduler internals; comfortable reading/modifying controller code.
  • AI/GPU Infrastructure Specialist: Proficient in orchestrating GPU workloads and diagnosing training job failures using ROCm or CUDA.
  • Network Pathologist: Skilled in RDMA/RoCEv2, SRIOV, and BGP; capable of interpreting switch telemetry to identify silent packet drops.
  • Linux Power User: Expert in kernel networking, hugepages, and cgroups; able to debug at the OS layer when applications are silent.
  • Builder Mindset: Proficient in Python and Ansible; capable of writing custom diagnostic tools to automate remediation.
  • Executive Communicator: Strong technical rigor when presenting findings to VPs of Engineering, maintaining trust while delivering difficult updates.

Preferred Qualifications
  • Prior experience in a customer-facing engineering role (e.g., Solutions Engineering, Technical Support Engineering).
  • Experience in high-uptime environments where 24/7/365 availability is required.

What We Offer
  • Stock Options
  • 100% paid Medical, Dental, and Vision insurance for Employees
  • Company Health Savings Account Contributions
  • 100% paid Short Term and Long Term Disability Insurance for Employees
  • Life and Voluntary Supplemental Insurance Options
  • Other Insurance Options, such as Pet & Legal Insurance
  • Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
  • Flexible Spending Account
  • 401(k)
  • Employee Assistance Program
  • Flexible PTO
  • Paid Holidays
  • Parental Leave
  • Other In-Office Perks

Equal Employment Opportunity
TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.
Reasonable Accommodations
TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com.
Employment Eligibility
All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.
Background Checks
Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.
Data Privacy Notice
By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.

Apply