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Remote Production Support Engineer Jobs in Indiana

Atlas Copco

Technical Support Engineer

Michigan City, IN · On-site +1

Contribute to product reliability through failure and warranty feedback. You will: * Technical Case ... Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support)

SOSi

Sr. Software Engineer

Indianapolis, IN · On-site +1

$117K - $154K/yr

This role will support software development, application sustainment, and production operations ... Remote or Hybrid work model * Core hours of operation are Monday through Friday, 0600 - 1700. * May ...

SOSi

Sr. Software Engineer

Indianapolis, IN · On-site +1

$117K - $154K/yr

This role will support software development, application sustainment, and production operations ... Remote or Hybrid work model * Core hours of operation are Monday through Friday, 0600 - 1700. * May ...

Samtec, Inc

Connector Product Design Engineer

New Albany, IN · On-site +1

$119K - $143K/yr

Columbia, SC; or remote/hybrid arrangements based on experience and business needs. Design the Next ... production support activities. * Contribute to continuous improvement initiatives that enhance ...

Samtec, Inc

Connector Product Design Engineer

New Albany, IN · On-site +1

$119K - $143K/yr

Columbia, SC; or remote/hybrid arrangements based on experience and business needs. Design the Next ... production support activities. * Contribute to continuous improvement initiatives that enhance ...

KEYENCE

Field Application Engineer '27

Indianapolis, IN · On-site +1

$53K - $80K/yr

Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...

Harris

Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Motorola

$90K - $110K/yr

As a Senior Technical Support Engineer, you will work in a people-first culture to support and ... This position is a remote role in the United States and serves as a vital technical touchpoint.

Accelint

Senior Product Support Specialist

Bloomington, IN · On-site +1

$90K - $114K/yr

Solutions are designed by operators who understand the mission, engineered for the conditions that ... Remote The Senior Product Support Specialist specializing in Configuration Management organizes ...

Onebridge

AWS Devops Cloud Engineer

Indianapolis, IN · On-site +1

$50.50 - $69/hr

You will work closely with application, SRE, infrastructure, and data platform teams to support cloud operations, CI/CD automation, production stability, and analytics platforms. AWS DevOps Cloud ...

Cayenta

Contribute ideas for product and process improvements What we are looking for: * Experience ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

CMP.jobs

Senior DevOps Engineer

Indianapolis, IN · Remote

$123K - $158K/yr

DevOps Engineer 100% Remote Position We have built a cloud-based policy administration platform ... Experience supporting stateless applications in a production setting ● Experience with Linux ...

CMP.jobs

Sr DevOps Engineer

Indianapolis, IN · Remote

$123K - $158K/yr

Sr. DevOps Engineer 100% Remote Position We have built a cloud-based policy administration platform ... Experience supporting stateless applications in a production setting ● Experience with Linux ...

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Remote Production Support Engineer information

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are the most commonly searched types of Production Support Engineer jobs in Indiana? The most popular types of Production Support Engineer jobs in Indiana are:
What are popular job titles related to Remote Production Support Engineer jobs in Indiana? For Remote Production Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Production Support Engineer jobs in Indiana look for? The top searched job categories for Remote Production Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Remote Production Support Engineer jobs? Cities in Indiana with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer

Atlas Copco

Michigan City, IN • On-site, Remote

Full-time

Re-posted 18 days ago

Atlas Copco rating

8.5

Company rating: 8.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

82nd of 487 rated machine equipment manufacturers

Job description

Your role Provide fast, structured, high-quality technical support to reduce equipment downtime and improve customer satisfaction. Serve as technical escalation for complex mechanical and electrical cases, supporting Field Service Engineers, Customer Centers, and distributors with troubleshooting, documentation, and training. Contribute to product reliability through failure and warranty feedback.
You will:
  • Technical Case Handling & Troubleshooting
  • Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs, and customers; ensure timely support and ownership from intake to closure.
  • Diagnose complex vacuum system issues, including electrical/controls (sensors, I/O, controller logic, VSD/PLC).
  • Define troubleshooting plans, analyze field data, and provide actionable repair recommendations.
  • Coordinate with Product Company/Global Technical Support for advanced root cause analysis and capture lessons learned.
  • Service Process Support & Standardization
  • Advise on commissioning, corrective actions, preventive measures, and service best practices.
  • Maintain and improve technical documentation and reusable guidance.
  • Ensure consistent communication and escalation discipline; support stable service routines regionally.
  • Training & Knowledge Transfer
  • Deliver technical coaching and training to improve first-time-fix and reduce repeat incidents.
  • Translate complex topics into practical procedures and decision trees for the field.
  • Product Quality & Continuous Improvement
  • Drive structured failure, incident, and warranty reporting; support analysis with clear problem statements and containment actions.
  • Identify recurring issues and propose corrective/preventive actions in processes, training, documentation, and service.
  • Safety & Customer Focus
  • Promote safe working practices, PPE use, and compliance with safety standards.
  • Maintain a professional, customer-focused approach; collaborate across Service, Supply Chain, Sales, and Finance.
To succeed, you will need We encourage you to apply even if you don't meet every requirement. We value diverse experiences and perspectives.
You have 3-5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment (vacuum/rotating equipment preferred). Minimum Experience:
  • Proven ability to handle complex troubleshooting cases end-to-end, including documentation and follow-up.
  • Education / Technical Background
  • Technical apprenticeship or degree (mechanical, mechatronics, electrical, industrial maintenance, or similar). Additional training in electrical troubleshooting, controls/VSD, pneumatics/hydraulics is a plus.
  • Technical Know-How
  • Strong troubleshooting skills in mechanical (pumps, bearings, seals, lubrication, overheating/vibration) and electrical/controls topics (sensors/I-O, wiring diagrams, fault codes, basic control logic, VSD/PLC interfaces). Ability to read and interpret technical documentation and translate findings into clear actions.
  • Working Style / Competencies
  • Structured problem solving, strong ownership, and ability to prioritize multiple cases under time pressure.
  • Strong communication skills to guide technicians remotely and deliver training/coaching.
  • Customer-oriented, collaborative, and disciplined escalation behavior.
  • Tools / Language / Mobility
  • Good computer skills; ERP/service tools experience is an advantage. English required; Spanish and/or French is a plus. Valid driver's license; willingness to travel and work in industrial environments.
  • Technical Case Ownership & Escalations (55%)
  • Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support). Coordinate cross-functionally and escalate with complete technical evidence.
  • Service Enablement & Standardization (25%)
  • Strengthen service execution by providing troubleshooting routines, commissioning/service guidance, and reusable documentation. Reduce repeat incidents through consistent methods and clear communication.
  • Training & Capability Building (15%)
  • Deliver coaching/training to Field Service, Customer Centers, and distributors to improve first-time-fix, safety, and service procedures.
  • Product Feedback & Continuous Improvement (5%)
  • Ensure structured failure/incident/warranty reporting and contribute to reliability improvements through trend observations and corrective actions.
In return, we offer
  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco faciltiy in either Michigan City, IN or Charlotte, NC, United States.
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