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Remote Network Support information

What are some common challenges faced by remote network support professionals, and how can they be addressed?

Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing security protocols across various locations, and troubleshooting complex network outages. Staying organized with detailed documentation and utilizing effective remote access and monitoring tools can help streamline the support process. Collaborating closely with on-site contacts and maintaining clear, responsive communication with users also play a crucial role in resolving problems efficiently. Proactively updating knowledge about emerging network technologies and cybersecurity trends can further help in addressing these challenges. Overall, adaptability and a methodical approach are key to overcoming the obstacles unique to remote network support.

What are the key skills and qualifications needed to thrive in remote network support, and why are they important?

To thrive as a Remote Network Support professional, you need a solid understanding of computer networking concepts, troubleshooting skills, and experience with network hardware and software, typically supported by a degree in IT or certifications like CompTIA Network+ or Cisco CCNA. Familiarity with remote access tools, ticketing systems, VPNs, firewalls, and monitoring software is essential. Excellent communication, problem-solving, and time-management skills are important for effectively resolving issues and collaborating with distributed teams. These skills ensure efficient network operations, prompt issue resolution, and seamless support for users in a remote work environment.

What is a remote network support?

A Remote Network Support job involves troubleshooting, maintaining, and optimizing network systems for businesses and clients from a remote location. Professionals in this role assist with network connectivity issues, security configurations, software updates, and technical support. They often use remote access tools to diagnose and resolve problems without needing to be physically present. Strong knowledge of networking protocols, security best practices, and customer service skills are essential for success in this role.

What are popular job titles related to Remote Network Support jobs in Indiana? For Remote Network Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Network Support jobs in Indiana look for? The top searched job categories for Remote Network Support jobs in Indiana are:
What cities in Indiana are hiring for Remote Network Support jobs? Cities in Indiana with the most Remote Network Support job openings:
Remote Network Support jobs near you
Infographic showing various Remote Network Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Network Engineer Manager

State of Indiana

Indianapolis, IN • On-site, Remote

$79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

State Of Indiana rating

6.8

Company rating: 6.8 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

43rd of 50 rated states

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The Network Engineer Manager oversees a that that manages the network for all executive branch and some non-executive branch agencies.  Network Management is comprised of design, configuration, implementation, monitoring, helpdesk, hardware replacement, and refresh.  The Network Management Team also provides remote access and security systems and support for employees and State contractors.

Salary:

The salary for this position traditionally starts at $79,118.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

  • Supervise 6 – 8 network engineers, technicians, and analysts.
  • Manage and supervise time, expenses, and  employee performance.
  • Ensure the availability and integrity of the State of Indiana data and voice network.
  • Ensure support for remote access, wireless networks, identity management and control systems, protocol analysis, capacity planning and performance tuning of of the wired and wireless network and remote access VPN.
  • Function as the subject matter expert for the network identity management system which operates the network authentication function for the wired, wireless and VPN network and mentors its direct reports in its development and management.
  • Analyze trends and usage of the various systems and changes to the Network Services Manager for maintaining and expanding the service.
  • Implement necessary changes to maintain service.
  • Ensure that staff coordinate and facilitate timely repairs and maintenance ensuring the availability of technology related systems and equipment.
  • Assist staff in performing fault management through Syslog/Event log reviews/analysis, e-mail notifications/alerts, isolation and corrective action of faults encountered on the network.
  • Monitor and measure network performance in order to maintain it at an acceptable level and direct staff in maining changes or repairs.
  • Assit staff with performing security management of network resources via authentication, authorization, accounting, and detection.
  • Monitor and guide staff in ticket system updates, creation and closure, and Tech Support case creation as needed.
  • Provide on-call support as needed on a rotation basis.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Qualifications:

  • Bachelor of Science in Computer Technology or related field with a minimum of 5 years of networking experience.  Commensurate experience may be substituted for college degree.
  • Certification as a Cisco Certified Network Associate or possession of associated skill level is highly preferred.
  •  Experience working with Cisco routing, switching, wireless, remote access and/or identity management systems.
  • Must have advanced knowledge of routing, switching, remote access and wireless protocols.

A degree is not required. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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