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Remote Network Support Jobs in Columbus, OH (NOW HIRING)

Sutton Bank

Network Support Technician

Columbus, OH · On-site

Network Support Technician Responsible for maintaining and supporting the daily operations of the Bank's local (LAN) and wide (WAN) area networks. Provides first-line technical support to ...

Sutton Bank

Network Support Technician

Columbus, OH

Provides first-line technical support to approximately 150 users in the utilization of hardware ... Travel within branch network to deliver and setup computer hardware and peripherals. * Update and ...

Sutton Bank

Network Support Technician

Columbus, OH · On-site

Provides first-line technical support to approximately 150 users in the utilization of hardware ... Travel within branch network to deliver and setup computer hardware and peripherals. * Update and ...

Sutton Bank

Network Support Technician

Columbus, OH · On-site

Provides first-line technical support to approximately 150 users in the utilization of hardware ... Travel within branch network to deliver and setup computer hardware and peripherals. * Update and ...

Distro

Network Technician (L4)

Columbus, OH · On-site

$50 - $52/hr

... remote support and mentor field technicians • Collaborate with Ciena PM and engineering teams • Resolve complex technical issues and escalate when necessary • Execute test plans and MOPs (non ...

Distro

Network Technician (L4)

Columbus, OH · On-site

$50 - $52/hr

... remote support and mentor field technicians • Collaborate with Ciena PM and engineering teams • Resolve complex technical issues and escalate when necessary • Execute test plans and MOPs (non ...

Distro

Network Technician (L4)

Columbus, OH · On-site

$50 - $52/hr

... remote support and mentor field technicians Collaborate with Ciena PM and engineering teams Resolve complex technical issues and escalate when necessary Execute test plans and MOPs (non-intrusive ...

Distro

Network Technician (L4)

Columbus, OH · On-site

$50 - $52/hr

... remote support and mentor field technicians • Collaborate with Ciena PM and engineering teams • Resolve complex technical issues and escalate when necessary • Execute test plans and MOPs (non ...

Booz Allen Hamilton

Network Security Engineer

Columbus, OH · On-site

$100.90K - $138.10K/yr

You will need to support implementation teams with remote network firewall and security appliance support. You will also need to be able to identify and support security requirements for switched and ...

AmeriHealth Caritas

Coord Provider Network

Dublin, OH · Hybrid

The Coordinator of Provider Network supports the Provider Network Operations team in managing Plan ... remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer ...

Amerihealth Caritas

Coord Provider Network

Dublin, OH · Hybrid

The Coordinator of Provider Network supports the Provider Network Operations team in managing Plan ... remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer ...

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Remote Network Support information

See Columbus, OH salary details

$40.1K

$89.3K

$128K

How much do remote network support jobs pay per year?

As of May 28, 2026, the average yearly pay for remote network support in Columbus, OH is $89,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $110,100.00 per year, depending on experience, location, and employer.

What is a Remote Network Support job?

A Remote Network Support job involves troubleshooting, maintaining, and optimizing network systems for businesses and clients from a remote location. Professionals in this role assist with network connectivity issues, security configurations, software updates, and technical support. They often use remote access tools to diagnose and resolve problems without needing to be physically present. Strong knowledge of networking protocols, security best practices, and customer service skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Network Support position, and why are they important?

To thrive as a Remote Network Support professional, you need a solid understanding of computer networking concepts, troubleshooting skills, and experience with network hardware and software, typically supported by a degree in IT or certifications like CompTIA Network+ or Cisco CCNA. Familiarity with remote access tools, ticketing systems, VPNs, firewalls, and monitoring software is essential. Excellent communication, problem-solving, and time-management skills are important for effectively resolving issues and collaborating with distributed teams. These skills ensure efficient network operations, prompt issue resolution, and seamless support for users in a remote work environment.

What are some common challenges faced by Remote Network Support professionals, and how can they be addressed?

Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing security protocols across various locations, and troubleshooting complex network outages. Staying organized with detailed documentation and utilizing effective remote access and monitoring tools can help streamline the support process. Collaborating closely with on-site contacts and maintaining clear, responsive communication with users also play a crucial role in resolving problems efficiently. Proactively updating knowledge about emerging network technologies and cybersecurity trends can further help in addressing these challenges. Overall, adaptability and a methodical approach are key to overcoming the obstacles unique to remote network support.
More about Remote Network Support jobs
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Remote Network Support jobs near you
Network Support Technician

Network Support Technician

Sutton Bank

Columbus, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Network Support Technician

Responsible for maintaining and supporting the daily operations of the Bank's local (LAN) and wide (WAN) area networks. Provides first-line technical support to approximately 150 users in the utilization of hardware, software and interfaces. Troubleshoots problems relating to Windows, Active Directory Services, VMware, Microsoft Office, SQL, and Exchange servers and implements a timely resolution or escalation as required. Assists in designing training programs in order to educate users on software, operating systems, interfaces and hardware. Provides support to end users in all areas of PC use.

Education: Associate's Degree in Computer Science.

Licenses/Certifications: Valid Ohio's Driver's License.

Experience: Two years of related experience and/or training, or equivalent combination of education and experience. Demonstrated experience in supporting end-users operating in a Windows/Active Directory environment.

Essential Functions:

  • Provide Level One helpdesk support -- provide exceptional customer service by working closely with end users to resolve issues pertaining to software, hardware, operating systems and interfaces. Answer questions and demonstrate proper utilization of systems.
  • Diagnose problems with and coordinate repair of computer equipment, including servers, users' desktops, and peripherals.
  • Assist System Administrator(s) and vendors with installations, maintenance/repair, and troubleshooting for issues related to Active Directory, Exchange Server, and LAN/WAN set-up.
  • Assist with the initial configuration, installation, and maintenance of computer systems including servers and user desktops.
  • Review, evaluate and recommend hardware and/or software enhancements. Analyze best practices and keep abreast of changes within the computer industry.
  • Travel within branch network to deliver and setup computer hardware and peripherals.
  • Update and maintain technical databases to record and track problems, equipment and software inventory, maintenance and backup logs.
  • Perform testing on new or repaired systems, equipment and applications.
  • Perform maintenance and system upgrades as needed.
  • Work on assigned projects as needed, meet applicable deadlines, and report status to management timely.

Knowledge/Skills/Abilities:

  • The ability to communicate effectively and clearly, both in verbal and written communications.
  • Excellent interpersonal skills.
  • Strong knowledge of the business area that is being supported.
  • Self-directed and motivated.
  • The ability to manage multiple tasks.
  • Excellent problem-solving skills.
  • Technical writing.
  • Ability to work with mathematical concepts such as probability, statistical reference, fundamentals of plan and solid geometry and trigonometry. Ability to apply mathematical concepts to practical situations.
  • Ability to read, analyze and comprehend general business periodicals, professional journals, technical procedures, audit reports, or governmental regulations.
  • Ability to respond to common inquiries or complaints from employees, vendors and management staff.
  • Ability to effectively present information to individuals one-on-one or a small group setting.
  • Ability to articulate technical concepts to end-users. Ability to write user guides/manuals.

Sutton Bank is an equal employment opportunity employer. Employment decisions are made without regard to disability, veteran status, race, color, religion, sex, sexual orientation, gender identity, national origin, age, or genetic information.

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