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Remote Production Support Engineer Jobs (NOW HIRING)

ONE

Product Support Engineer

$60K - $100K/yr

Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

We combine the speed of a product company with the flexibility of a consultancy, helping customers ... About the role We're looking for a Support Engineer to join our team and support large global ...

Samsara

Product Support Engineer

We are looking for an experienced Compliance Product Support Engineer to join our Global Technical ... Our offices are open for those who prefer to work in-person and we also support remote work where ...

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems ... Diagnose and resolve complex production issues across CINC's applications, services, integrations ...

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems ... Diagnose and resolve complex production issues across CINC's applications, services, integrations ...

Trilon Group

Production Support Analyst

$67K - $89K/yr

Remote- USA Compensation: $67,000 - $89,000 / year Description Trilon is building a supercharged ... You ensure that what engineers, project managers, and field staff experience day to day is clearly ...

StrongMind

Level 2 Support Engineer

Remote (United States - Some states do not qualify) Reports to: Engineering Manager Employment Type ... That belief shapes how we design our products, support our partners, and work together as a team.

Conduent, Inc.

App Dev & Support Engineer II

GA · Remote

Focus for the Team is on production related issues and activities. The App Dev & Support Engineer ... Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the ...

Foundant

Support Engineer

Overview The Support Engineer for SmartSimple (SMS) serves as a key technical resource for Foundant ... product experience. Where You'll Work: * As a remote-first workplace, we believe in offering ...

Fieldguide

Software Engineer, Production Support

$150K - $180K/yr

About the Role We are building a new engineering-led production support function, and as a Software Engineer, Production Support , you will operate at the intersection of support, product, and ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Developing a strong understanding of the products or services they support. • Collaboration:

Runlayer

Support Engineer

New York, NY · On-site +1

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... Be the first support hire and the face of Runlayer to every enterprise customer in production.

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... Support day-to-day operations of production and UAT Murex environments * Monitor systems, run ...

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How much do remote production support engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
More about Remote Production Support Engineer jobs
What cities are hiring for Remote Production Support Engineer jobs? Cities with the most Remote Production Support Engineer job openings:
What are the most commonly searched types of Production Support Engineer jobs? The most popular types of Production Support Engineer jobs are:
What states have the most Remote Production Support Engineer jobs? States with the most job openings for Remote Production Support Engineer jobs include:
What job categories do people searching Remote Production Support Engineer jobs look for? The top searched job categories for Remote Production Support Engineer jobs are:
Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $99,782 per year, or $48 per hour.
Staff Operational Support Engineer

Staff Operational Support Engineer

Avispa Technology

Atlanta, GA • On-site, Remote

$70/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Job Description
Staff Operational Support Engineer 37359129
  • Hourly pay: $70/hr
  • Worksite: Leading audio, video, and voice technologies company (Atlanta, GA 30308 - Onsite and open to Remote modality for candidates located in the United States)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 6 Month Assignment

A leading video, audio, and voice technologies company Staff Operational Support Engineer to take ownership of production incidents, support critical live events, and drive automation and continuous improvement initiatives across streaming infrastructure and operations.
Staff Operational Support Engineer Responsibilities:
  • Own and resolve escalated production incidents impacting live streaming, VOD playback, ad insertion, DRM, and WebRTC services by performing troubleshooting, executing production changes, leading incident bridges, and providing timely customer communications during high-impact events.
  • Support production operations through Infrastructure as Code practices using tools such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines to implement safe, auditable, and repeatable infrastructure and configuration changes while collaborating with Engineering and DevOps teams.
  • Enhance operational efficiency by leveraging AI-driven tools for incident triage, alert correlation, pattern detection, runbook automation, troubleshooting acceleration, and improving incident communications while promoting automation-first operational practices.
  • Participate in pre-event readiness planning and 24/7 operational support by validating monitoring coverage, conducting runbook reviews, identifying and mitigating risks, supporting critical customer events, participating in on-call rotations, ensuring smooth global shift handoffs, and responding to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure.
  • Drive continuous improvement by performing root cause analysis, documenting corrective and preventive actions, improving runbooks and knowledge bases, collaborating with Engineering teams on defect resolution and production deployments, and providing operational insights during post-incident reviews.

Staff Operational Support Engineer Qualifications:
  • 5+ years of experience in operational support, production support, or similar customer-facing technical roles supporting complex production environments.
  • Experience supporting live video streaming platforms, OTT services, and real-time delivery systems.
  • Troubleshooting experience across distributed systems, including APIs, microservices, and cloud infrastructure.
  • Experience with streaming technologies and protocols, including HLS, DASH, CMAF, WebRTC, DRM, and CDN architectures.
  • Proficiency with monitoring and observability tools such as Grafana, Kibana/ELK, Prometheus, and Loki to diagnose live production issues using backend metrics, player telemetry, and CDN data.
  • Experience working with Infrastructure as Code and operational tools, including Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines.
  • Ability to safely perform controlled changes in production environments using established operational procedures.
  • Knowledge of incident management processes and experience participating in on-call support rotations within 24/7 operational environments.
  • Experience leveraging AI tools and automation to improve incident response, operational efficiency, and troubleshooting workflows is preferred.
  • Strong collaboration skills with experience partnering with Engineering, DevOps, Support, and Product teams to improve operational outcomes.

Shift:
  • Shifts will be within a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model.

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