ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs (NOW HIRING)

NTT DATA Americas, Inc

We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA). We are currently seeking a Magento Support Engineer to join our team in Toronto ...

Databento

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Aerospike

Support Engineer

Remote, USA We are seeking an experienced and driven Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving ...

NETGEAR

Service Delivery and Premium Support Engineer

$145K - $150K/yr

The role combines hands-on deployment, real-time troubleshooting, and L3 escalation support where ... Required Qualifications • 5-10+ years of experience in network engineering, AV integration, or ...

New

Cognizant

Mainframe z/OS Admin

Cognizant is seeking a Mainframe z/OS specialist for a full-time remote opportunity. The Mainframe ... Responsibilities : • Provide L2/L3 support for IBM z/OS systems. • Monitor system health ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0925-0625 Employment Type: Full Time Position Description:

Freshpaint

Support Engineer

$97K - $130K/yr

Who We're Looking For We're looking for a Support Engineer who thrives at the intersection of ... Fully remote (U.S. only) with a $150/month coworking stipend * Half-day Fridays, every Friday * 16 ...

next page

Showing results 1-20

People also search for

All JobsL3 Support Engineer JobsRemote L3 Support Engineer Jobs

Remote L3 Support Engineer information

See salary details

$16

$39

$68

How much do remote l3 support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

More about Remote L3 Support Engineer jobs
What cities are hiring for Remote L3 Support Engineer jobs? Cities with the most Remote L3 Support Engineer job openings:
What are the most commonly searched types of L3 Support Engineer jobs? The most popular types of L3 Support Engineer jobs are:
What states have the most Remote L3 Support Engineer jobs? States with the most job openings for Remote L3 Support Engineer jobs include:
What job categories do people searching Remote L3 Support Engineer jobs look for? The top searched job categories for Remote L3 Support Engineer jobs are:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 64% Full Time, and 36% Contract. Highlights an 67% Physical, 22% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Mainframe Network Engineer (L3)

Prophecy Technologies

Remote

$50.25 - $64.50/hr

Full-time

Posted 14 days ago

Job description

Role Name: Mainframe Network Engineer (L3)
Location: Remote, USA
Experience: L3 level support required
Roles & Responsibilities
  • Configure and administer IBM z/OS mainframe network software.
  • Configure and administer network-related 3rd party system software.
  • Provide technical support for Mainframe Networking issues during normal working hours and on-call out of hours.
  • Act as a Mainframe Networking resource for internal and external projects.
  • Monitor performance of mainframe networking components and initiate remedial action as needed.
  • Produce clear and accurate technical documentation.
  • Ensure compliance with local, regional, global, and regulatory policies, processes, and procedures.

Competencies
  • Strong troubleshooting and analytical skills for L3 network support.
  • Ability to manage multiple priorities, balancing support and project work.
  • Effective communication skills across all organizational levels.
  • Self-starter with attention to detail and task/project completion.
  • Team player with collaborative mindset.

Required Technical Skills
  • TCP/IP and associated products/protocols.
  • SNA, VTAM, APPN/Enterprise Extender.
  • Connect:Direct and other file transfer products.
  • Session Management products (TPX, Teleview, CL/Supersession).
  • Network Management products (NETVIEW, Netmaster/TCPIP).
  • Print server products (VPS).

Must-Have Qualifications
  • L3 level experience in Mainframe Network support.
  • Proven ability to manage mainframe network configuration, administration, and troubleshooting.
  • Strong English language skills.
  • US Citizen or Green Card holder only.
  • Self-motivated, well-organized, and able to work independently or as part of a team.

Apply