... Provide L3 support to Client 24x7 for major incidents. • Work with the Eclipse Job management platform to ensure system performance is optimal. • Working knowledge on how to archive data and ...
... Provide L3 support to Client 24x7 for major incidents. • Work with the Eclipse Job management platform to ensure system performance is optimal. • Working knowledge on how to archive data and ...
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
Quick apply
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
Support Engineer (Remote)
New York, NY · On-site +1
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
Support Engineer (Remote)
New York, NY · On-site +1
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
Job Summary We are looking for an experienced Veeva Application Support Engineer to manage and ... Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as ...
Quick apply
Job Summary We are looking for an experienced Veeva Application Support Engineer to manage and ... Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as ...
Senior Network Engineer
Durham, NC · On-site +1
$100K - $137K/yr
Senior L3 Network Engineer (Cisco, Palo Alto, SD-WAN, Cloud & OT) Provide L3 support for enterprise, data center, cloud, and manufacturing network environments. Design, deploy, and maintain Cisco ...
Senior Network Engineer
Durham, NC · On-site +1
$100K - $137K/yr
Senior L3 Network Engineer (Cisco, Palo Alto, SD-WAN, Cloud & OT) Provide L3 support for enterprise, data center, cloud, and manufacturing network environments. Design, deploy, and maintain Cisco ...
Senior Network Engineer
Durham, NC · On-site +1
$100K - $137K/yr
Senior L3 Network Engineer (Cisco, Palo Alto, SD-WAN, Cloud & OT) Provide L3 support for enterprise, data center, cloud, and manufacturing network environments. Design, deploy, and maintain Cisco ...
Senior Network Engineer
Durham, NC · On-site +1
$100K - $137K/yr
Senior L3 Network Engineer (Cisco, Palo Alto, SD-WAN, Cloud & OT) Provide L3 support for enterprise, data center, cloud, and manufacturing network environments. Design, deploy, and maintain Cisco ...
A global infrastructure solutions provider is seeking a Principal Support Engineer to act as the final escalation point for complex Cloud infrastructure technical issues. The ideal candidate has over ...
A global infrastructure solutions provider is seeking a Principal Support Engineer to act as the final escalation point for complex Cloud infrastructure technical issues. The ideal candidate has over ...
$63K - $114K/yr
Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria ... Support defect identification, documentation, reproduction, validation, and engineering ...
$63K - $114K/yr
Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria ... Support defect identification, documentation, reproduction, validation, and engineering ...
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
A global infrastructure solutions provider is seeking a Principal Support Engineer to act as the final escalation point for complex Cloud infrastructure technical issues. The ideal candidate has over ...
A global infrastructure solutions provider is seeking a Principal Support Engineer to act as the final escalation point for complex Cloud infrastructure technical issues. The ideal candidate has over ...
ICM Support Engineers
Redmond, WA · Remote
Roles & Responsibilities Support Analyst (L1/L2/L3/) Incident Management & Support * Investigate ... Coordinate with engineering, CSS, and operations teams during critical incidents. * Ensure SLA ...
Quick apply
ICM Support Engineers
Redmond, WA · Remote
Roles & Responsibilities Support Analyst (L1/L2/L3/) Incident Management & Support * Investigate ... Coordinate with engineering, CSS, and operations teams during critical incidents. * Ensure SLA ...
Remote Support Engineer -XR/VL
$86K - $138K/yr
Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...
Remote Support Engineer -XR/VL
$86K - $138K/yr
Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...
Technical Support Engineer
Sussex, WI · Remote
Conduct remote diagnostic sessions using AnyDesk or equivalent remote shadowing tools to quickly assess and resolve customer issues. * Support parts identification requests with a high level of ...
Quick apply
Technical Support Engineer
Sussex, WI · Remote
Conduct remote diagnostic sessions using AnyDesk or equivalent remote shadowing tools to quickly assess and resolve customer issues. * Support parts identification requests with a high level of ...
We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...
We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...
Support Engineer
Waco, TX · Remote
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to protect Engineering's capacity, give the Support team greater leverage, and make sure the problems ...
Support Engineer
Waco, TX · Remote
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to protect Engineering's capacity, give the Support team greater leverage, and make sure the problems ...
Support Engineer
Waco, TX · Remote
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to protect Engineering's capacity, give the Support team greater leverage, and make sure the problems ...
Quick apply
Support Engineer
Waco, TX · Remote
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to protect Engineering's capacity, give the Support team greater leverage, and make sure the problems ...
We are seeking a Technical Support Engineer to support our world-class packet microwave and ... Knowledge of L2/L3 networking & protocols * US work authorization and residency in the US required
Quick apply
We are seeking a Technical Support Engineer to support our world-class packet microwave and ... Knowledge of L2/L3 networking & protocols * US work authorization and residency in the US required
Remote L3 Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do remote l3 support engineer jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What is a remote L3 support engineer?
Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are the key skills and qualifications needed to thrive as a remote L3 support engineer?
To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.
What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?
Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.
What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?
| Aspect | Remote L3 Support Engineer | Remote Network Support Engineer |
|---|---|---|
| Required Credentials | Typically certifications like CompTIA Network+, Cisco CCNA, or equivalent | Similar certifications such as Cisco CCNA, CompTIA Network+ |
| Work Environment | Provides advanced technical support, troubleshooting complex issues, often in IT or tech companies | Focuses on network infrastructure, troubleshooting network problems remotely |
| Employer & Industry Usage | Used in IT service providers, tech companies, and enterprise support teams | Common in telecom, internet service providers, and large corporate networks |
The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.
More about Remote L3 Support Engineer jobs
What cities are hiring for Remote L3 Support Engineer jobs?
Cities with the most Remote L3 Support Engineer job openings:
What are the most commonly searched types of L3 Support Engineer jobs?
The most popular types of L3 Support Engineer jobs are:
What states have the most Remote L3 Support Engineer jobs?
States with the most job openings for Remote L3 Support Engineer jobs include:
What job categories do people searching Remote L3 Support Engineer jobs look for?
The top searched job categories for Remote L3 Support Engineer jobs are:
Job description
Job Summary:
Georgia IT, Inc. is a company seeking a UniVerse DBA to monitor and manage database environments. The role involves providing support for system performance and troubleshooting within the Eclipse environment.
Responsibilities:
• Monitor and manage the progress environment (storage, backups, restores etc)
• Patch the system when applicable.
• Troubleshoot issues within the Eclipse environment.
• Provide L3 support to Client 24x7 for major incidents.
• Work with the Eclipse Job management platform to ensure system performance is optimal.
• Working knowledge on how to archive data and manage older data within the database to maintain optimal performance.
Qualifications:
Required:
• Monitor and manage the progress environment (storage, backups, restores etc)
• Patch the system when applicable
• Troubleshoot issues within the Eclipse environment
• Provide L3 support to Client 24x7 for major incidents
• Work with the Eclipse Job management platform to ensure system performance is optimal
• Working knowledge on how to archive data and manage older data within the database to maintain optimal performance
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Georgia IT, Inc. is a company seeking a UniVerse DBA to monitor and manage database environments. The role involves providing support for system performance and troubleshooting within the Eclipse environment.
Responsibilities:
• Monitor and manage the progress environment (storage, backups, restores etc)
• Patch the system when applicable.
• Troubleshoot issues within the Eclipse environment.
• Provide L3 support to Client 24x7 for major incidents.
• Work with the Eclipse Job management platform to ensure system performance is optimal.
• Working knowledge on how to archive data and manage older data within the database to maintain optimal performance.
Qualifications:
Required:
• Monitor and manage the progress environment (storage, backups, restores etc)
• Patch the system when applicable
• Troubleshoot issues within the Eclipse environment
• Provide L3 support to Client 24x7 for major incidents
• Work with the Eclipse Job management platform to ensure system performance is optimal
• Working knowledge on how to archive data and manage older data within the database to maintain optimal performance
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Georgia IT
Sourced by ZipRecruiter
A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007