Remote L3 Support Engineer Jobs (NOW HIRING)

Req ID: 372664 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AWS / Application Production Support Engineer - HYBRID to join our team in Atlanta, Georgia (US-GA), United States (US).

NTT DATA is seeking an Intermediate Application / Production Support Engineer to provide end-to-end support for critical business applications, including payment gateway systems. The ideal candidate will have strong technical expertise in SQL, Linux, Windows, and observability tools, along with working knowledge of AWS and ServiceNow.

This role requires proactive incident management, strong problem-solving skills, and collaboration with cross-functional global teams to ensure high availability and performance of applications.

Day-to-Day Job Duties:

• Provide L2/L3 production support for enterprise applications and payment systems
• Monitor applications using observability tools and proactively identify performance issues
• Troubleshoot and resolve P1/P2 incidents within SLA timelines
• Perform root cause analysis (RCA) and implement preventive measures
• Execute SQL queries for data validation, issue diagnosis, and reporting
• Work with Linux/Windows environments for debugging and system-level support
• Collaborate with development, infrastructure, and business teams for issue resolution
• Manage tickets and workflows using ServiceNow
• Support deployment activities, releases, and change management processes
• Participate in on-call rotation and incident bridges as needed
• Document issues, solutions, and knowledge articles for continuous improvement

Basic Qualifications:

• 3+ years of experience in Application Support / Production Support roles
• 3+ years of Strong hands-on experience with:
  • SQL (querying, troubleshooting, data analysis)
  • Linux and/or Windows environments
  • Application monitoring / observability tools (Splunk, Dynatrace, AppDynamics, etc.)
• 3+ years of Experience in incident management, RCA, and SLA-driven support environments
• 3+ years of Working knowledge of AWS cloud services
• 3+ years of Experience using ServiceNow or similar ticketing tools
• Strong communication and stakeholder management skills

Nice to Have (Preferred):

• Experience in payments or banking domain
• Basic understanding of APIs and microservices architecture
• Exposure to CI/CD pipelines and release management
• Scripting knowledge (Shell, Python)
• Experience working in Agile environments

Education:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience

#LI-NorthAmerica 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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