ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs (NOW HIRING)

talentpluto

Founding Support Engineer

New York, NY · On-site +1

$180K/yr

Location: New York, NY (remote-friendly; SF or NYC preferred) Work Model: Hybrid / flexible ... The Opportunity As a founding Support / Forward-Deployed Engineer, you'll sit at the intersection ...

Jobgether

Our partner is looking for a Technical Support Engineer, Tavily based in Netherlands. As a ... Flexible remote or hybrid working options. * Career development and continuous learning ...

Legion

Technical Support Engineer

Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot ...

Rimini Street, Inc.

Sr. Support Engineer, SAP

This role is 100% Remote, engineer will work in US EST/CST time zone hours but can be based ... Support client customizations, sharing implementation and best practices advice. * Develop ...

Frontline Education

Support Engineer II

Description Support Engineer II Location Remote, USA How You'll Contribute to Our Mission At Frontline Education, our vision is clear: every school thriving, every community stronger. Our mission is ...

SHI

Support Engineer

Somerset, NJ · On-site +1

$50K - $65K/yr

Role Description Provide first-line response for remote customers requiring assistance with information technology issues and problems within SHI's cloud support customer portfolio. Respond to ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... You'll collaborate with the development team to improve our products, deliver remote support via ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... You'll collaborate with the development team to improve our products, deliver remote support via ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

About this Position The Cloud Support Engineer provides advanced remote technical support for Cloud@Work clients across hosted desktop, server, network, identity, backup, and application-adjacent ...

Symbotic

Technical Support Engineer

OR · Remote

What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring ... Experience withsupporting systems remotely by connecting to various system types via Remote Desktop ...

Laserfiche

Support Engineer I

$29.33 - $37.50/hr

As a Support Engineer, you'll serve as a trusted technical resource for the Laserfiche community ... Provide phone, chat, email and remote support for the Laserfiche software to resellers and ...

Wildix

Technical Support Engineer - USA, Remote

... engineering teams on technical validation and remote diagnostics. * Perform structured network checks, assess PoE and internet readiness, and help onboard new locations. * Provide technical support ...

next page

Showing results 1-20

All JobsL3 Support Engineer JobsRemote L3 Support Engineer Jobs

Remote L3 Support Engineer information

See salary details

$16

$39

$68

How much do remote l3 support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
More about Remote L3 Support Engineer jobs
What cities are hiring for Remote L3 Support Engineer jobs? Cities with the most Remote L3 Support Engineer job openings:
What are the most commonly searched types of L3 Support Engineer jobs? The most popular types of L3 Support Engineer jobs are:
What states have the most Remote L3 Support Engineer jobs? States with the most job openings for Remote L3 Support Engineer jobs include:
What job categories do people searching Remote L3 Support Engineer jobs look for? The top searched job categories for Remote L3 Support Engineer jobs are:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Technical Support Engineer

Technical Support Engineer

Franklin Electric

Fort Wayne, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Technical Support Engineer
Department: Engineering
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Dave Johnson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
  • Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
  • Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
  • Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
  • Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
  • Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

What you need:
  • Education: High school diploma required; an Associate's degree in Electrical or Mechanical Engineering is strongly preferred.
  • Experience: 3 to 5 years of related technical support or field service experience.
  • Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
  • Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
  • Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply