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Remote L3 Support Engineer Jobs in Iowa (NOW HIRING)

KEYENCE

Field Application Engineer

Cedar Rapids, IA · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Saige Partners

Field Application Engineer

Davenport, IA · Remote

This role combines sales engineering, technical support, and customer-facing field work, including remote and on-site support, solution engineering, installations, training, and feedback into product ...

WesTech Engineering

Project Engineer 2

Ames, IA · On-site +1

Day-to-day work activities will be focused on supporting production work through completing design ... Dollar for dollar 401K match of 6%. * Flexible work hours, hybrid schedules with remote work ...

BizzSurfer

DevOps Engineer / AI SaaS

Breda, IA · Remote

$51.50 - $70.75/hr

Remote work possible initially * Long-term setup assessed case by case * Openness to relocating to ... Support advanced AI model deployment * Create demo, MVP, and testing environments * Ensure security ...

E Tech Group

Controls Engineer

Iowa City, IA · On-site +1

$81K - $105K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

E Tech Group

Controls Engineer

Marion, IA · On-site +1

$83K - $107K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

E Tech Group

Controls Engineer

Cedar Rapids, IA · On-site +1

$81K - $105K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Iowa? For Remote L3 Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Iowa look for? The top searched job categories for Remote L3 Support Engineer jobs in Iowa are:
What cities in Iowa are hiring for Remote L3 Support Engineer jobs? Cities in Iowa with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you

Field Application Engineer

KEYENCE

Cedar Rapids, IA • On-site, Remote

$54K - $81K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Join KEYENCE as a Field Application Engineer

Training Classes Begin July 2026
Multiple U.S. Locations | Entry-Level | Full-Time

Are you ready to launch your career with one of the world's most innovative companies? KEYENCE is looking for driven, adaptable engineers to join our Field Application Engineer Team. Whether you're a recent graduate or early in your career, this is your opportunity to grow with a global leader in automation and technology.

What You'll Do

As a Field Application Engineer, you'll be at the forefront of solving complex technical challenges and shaping the future of American manufacturing. This is a field-based position with most of your time on-site with customers and sales teams. The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for.

  • Solve complex customer challenges through creative configurations of our technical products
  • Install and program our products using hand tools or programming languages.
  • Provide on-call, on-site and remote technical support, training, and troubleshooting
  • Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions
  • Conduct product testing and create detailed proposal reports to aid our sales team.
  • Work in dynamic environments-manufacturing floors, labs, and more-with occasional lifting (up to 60 lbs.) and off-hours support

Location Flexibility

Choose up to two preferred office locations when you apply-we'll do our best to place you where you want to be. You'll work within a regional territory, not nationwide.

What We Offer

  • Base Salary: $54,300 - $81,040 (based on location)
  • Performance Bonus Target: $24,000 annually (performance-based), paid quarterly
  • World-Class Training: Paid, hands-on training and on-the-job mentorship
  • Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
  • Career Growth: Promote-from-within culture with base and bonus increases

What We're Looking For

  • Bachelor's degree (or Associate's and 4+ years military experience)
  • Strong work ethic and a passion for solving challenging problems
  • Flexibility to adapt your schedule and support customers and salespeople
  • Willingness to travel (60-100%), including overnight
  • Valid driver's license and personal vehicle
  • Ability to lift and transport demo equipment (35-85 lbs.) into customer sites

Why KEYENCE?

  • Recognized by Forbes as one of the World's Most Innovative Companies
  • A global leader in factory automation and quality assurance solutions
  • Operating profit of over 40% for 25 consecutive years
  • A culture that invests in your success from day one

Ready to make an impact?
Apply now and start your journey with KEYENCE in January or July 2026!

KEYENCE is an at-will, Equal Opportunity Employer. 

Apply