ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in Iowa (NOW HIRING)

Saige Partners

Electrical Engineer

Iowa City, IA · On-site +1

This role involves coordinating and supporting multi-disciplinary engineering projects from initial ... Employee ownership opportunities Performance-based and extra-hours bonuses Flexible and remote work ...

Ruekert & Mielke

Civil Engineer

Cedar Rapids, IA · On-site +1

Opportunities for professional growth with the support of two respected brands Goals ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

ABB

Commercial Proposal Engineer

Ames, IA · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

previous pagenext page

Showing results 21-40

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Iowa

Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Iowa? For Remote L3 Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Iowa look for? The top searched job categories for Remote L3 Support Engineer jobs in Iowa are:
What cities in Iowa are hiring for Remote L3 Support Engineer jobs? Cities in Iowa with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you

React.js / Svelte Engineer - Remote Job

EnthuZiastic

Des Moines, IA • Remote

Full-time

Re-posted 18 days ago

Job description

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

Job Description

This is a remote position.

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities:

  • Developing new user-facing features using React.js

  • Building reusable components and front-end libraries for future use

  • Translating designs and wireframes into high quality code

  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Our Tech Stack:

  • Svelte.js

  • React.js

  • Jest.js (Testing)

  • Tailwind

  • Typescript

  • GraphQL

  • Flutter

  • Terraform

  • Elixir / Node.js

  • AWS / Azure Cloud

Requirements

  • 2+ years of experience in React / Angular / Web Frameworks, Jest (unit testing).

  • Having GraphQL experience is a big plus.

  • Having Svelte experience is a big plus.

  • An excellent team player.

  • Constantly thinking about improving the current code, usability, user experience. Having laser focus on making the app super amazing and helping the team and company succeed.

  • Excellent communication and interpersonal skills. In the new world of work from home, we expect the ideal candidate to over-communicate.

  • Humility, collaboration, time management, and communication are as important as your technical skills.

  • Analytical thinker with exceptional problem-solving skills.

  • Excited about writing quality code, trying new technologies, and playing well with others.

  • Solid understanding of engineering and design best practices, especially as it relates to scaling high traffic and data heavy applications.

  • Previous experience with designing, building, and scaling an application to support load changes related to growth.

  • Comfortable in dealing with complexity, lots of moving pieces, coordinating with third parties, and cross-functional teams.

  • Exquisite attention to detail, ability to identify and solve edge-cases.

  • Comfortable learning new technologies and systems.

Do Not Apply If:

  • If you haven’t used Git yet.

  • You are not comfortable with startups that move fast! We’re a small group (~40) of passionate individuals who are determined to change the status quo!

Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup

  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes

  • Opportunity to work closely with serial tech entrepreneurs from Silicon Valley

  • Fun-loving environment and caring team mates and inclusive culture of the company

Apply