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Remote L3 Support Engineer Jobs in Iowa (NOW HIRING)

GFT.

OE Transmission Line Engineers

Des Moines, IA · On-site +1

$100K - $140K/yr

GFT is seeking an OE Transmission Line Engineer to join our Power Business Group! If you are in ... However for the right candiate, this would be a remote position. Joining the power team at GFT ...

Workiva, Inc.

Staff Machine Learning Engineer

Ames, IA · On-site +1

Develop tools, systems, and automation to support ML solutions, ensuring efficiency, scalability ... Reliable internet access for remote working opportunities How You'll Be Rewarded Salary range in ...

Fundraise Up

GTM Engineer

Estherville, IA · Remote

$100K - $110K/yr

About The Role We're hiring a GTM Engineer to own the architecture, automation, and data integrity ... Generous home office stipend to support your remote workspace. * Annual professional development ...

CSAA

Regulatory Reporting Analyst- Remote

Nevada, IA · Remote

Job Title Regulatory Reporting Analyst- Remote Requisition Number R7892 Regulatory Reporting ... Programming & Regulatory Reporting * Extract, prepare, and validate data required to support ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Iowa? For Remote L3 Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Iowa look for? The top searched job categories for Remote L3 Support Engineer jobs in Iowa are:
What cities in Iowa are hiring for Remote L3 Support Engineer jobs? Cities in Iowa with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you

Project Electrical Engineer-Federal Engineering & Design

Olsson

Des Moines, IA • On-site, Remote

Full-time

Re-posted 29 days ago

Job description

Company Description

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.

We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.

Job Description

Olsson is seeking a Project Electrical Engineer to join our Federal Engineering & Design Team. This position applies diversified knowledge of electrical engineering principles and practices to a broad range of federal projects and independently makes engineering decisions related to electrical design and system integration.

The Project Electrical Engineer is responsible for producing and coordinating electrical designs that support reliable, code-compliant, and constructible solutions for federal clients. This role contributes to project execution through technical design, collaboration with multidisciplinary teams, and adherence to project scope, schedule, and budget. The Project Electrical Engineer may provide direction and mentorship to less experienced staff while supporting overall project objectives and evolving federal requirements.

Responsibilities:

  • Performs detailed electrical engineering tasks including power distribution, lighting, grounding, and electrical system design for federal engineering and design projects.
  • Prepares electrical calculations, drawings, specifications, technical reports, project cost estimates, and bid-related documentation in compliance with applicable federal standards, codes, and agency-specific requirements.
  • Independently execute moderately complex electrical design assignments, applying sound engineering judgment, problem-solving skills, and risk awareness throughout project execution.
  • Serves as a technical liaison between federal clients, contractors, vendors, and internal engineering teams to coordinate deliverables, resolve technical issues, and support project schedules.
  • Coordinates electrical design efforts with multidisciplinary teams and Olsson project teams to ensure integrated, constructible, and high-quality project outcomes.
  • Works closely with project managers to support project planning, cost control, procurement coordination, progress tracking, and communication of potential technical or schedule-related challenges.
  • Participates in site visits and inspections, provides technical support during installation, and supports testing and commissioning activities to verify electrical systems perform as intended.
  • Reviews, coordinates, and may provide oversight or mentorship to less experienced engineers and technical staff.
  • Supports quality assurance and quality control processes by performing design reviews, field observations, and documentation of design changes, testing results, and key project milestones.
  • Prepares clear and concise project reports and technical summaries for clients, stakeholders, and internal leadership as required.
  • Travel and participation in project charrettes, design reviews, and value engineering conferences.
  • Ensures all electrical designs and installations align with the National Electrical Code (NEC), NFPA standards, applicable federal agency requirements, and environmental regulations.

Why join us:

  • Contribute to projects that serve national interests and make a difference in communities.
  • Enjoy flexible work arrangements, including remote options, to support your work-life balance.
  • Thrive in a supportive culture that values professional development and teamwork.

Qualifications

You are passionate about:

  • Working collaboratively with others.
  • Having ownership in the work you do.
  • Using your talents to positively affect communities.

Preferred Qualifications:

  • Bachelor's or Master's degree in Electrical Engineering.
  • Professional Engineer (PE) license is required.
  • Minimum 6 years of experience in electrical design, ideally with federal clients.
  • Proficiency in Revit and AutoCAD and other relevant design software.
  • Deep understanding of DoD, VA, and federal design standards and processes.
  • Strong communication skills and the ability to collaborate effectively with multidisciplinary teams and federal stakeholders.

At Olsson, your expertise drives progress on projects that matter. If you're passionate about federal engineering and ready to elevate your career, we want to hear from you.

#LI-DNP

Additional Information

Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.

As an Olsson employee, you will:

  • Receive a competitive 401(k) match
  • Be empowered to build your career with tailored development paths
  • Have the possibility for flexible work arrangements
  • Engage in work that has a positive impact on communities
  • Participate in a wellness program promoting balanced lifestyles

In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.

Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.

Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.

For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.