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L1 Customer Support Engineer Jobs (NOW HIRING)

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

intenseye

Application Support Engineer

Manhattan, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands‑on technical ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

RelationalAI

Customer Support Engineer

$140K - $160K/yr

Customer Support Engineering: Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing ...

H. T. PROF Group

Customer Support Engineer

Waterloo, IA · On-site

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and ...

RelationalAI

Customer Support Engineer

$140K - $160K/yr

Customer Support Engineering: Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing ...

Neura Market

$140K - $160K/yr

Customer Support Engineering: Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing ...

New

Optomec Inc

Customer Support Engineer

Albuquerque, NM · On-site

Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...

Daher LLC

Customer Support Engineer

Sandpoint, ID · On-site

$75K - $90K/yr

Customer Support Engineer page is loaded## Customer Support Engineerlocations: Sandpointtime type: Full timeposted on: Posted Todayjob requisition id: R1550-2026**Job Title**Customer Support ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

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L1 Customer Support Engineer information

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How much do l1 customer support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for l1 customer support engineer in the United States is $71,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $83,000.00 per year, depending on experience, location, and employer.

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Infographic showing various L1 Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $71,954 per year, or $34.6 per hour.

Application Support Engineer

New York, NY

intenseye
Software Development • 11 - 50 employees
Learn more about intenseyeexternal

$100K - $150K/yr

Full-time

Re-posted yesterday

Key responsibilities

  • Handle inbound customer inquiries via chat and email, providing end-to-end support and guidance.

  • Troubleshoot and resolve connectivity, integration, and platform issues through technical investigations and working with customer IT teams.

  • Collaborate with engineering, DevOps, and product teams to escalate, diagnose, and resolve complex technical issues.

Job description

At Intenseye, we believe protecting people at work is non-negotiable.

That’s why we’re building the world’s most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen.

Powered by cutting-edge AI and Intenseye’s proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens.

Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries—and we’re just getting started.
The Role

As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical investigations into connectivity, integration, and platform issues (L2), and working alongside engineering when issues require deep infrastructure-level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured environment.   

You'll work closely with enterprise customers' IT and network teams, join customer calls without hesitation, and partner with engineering, DevOps, and product to see every issue through resolution.  This role is based in New York and reports to the Director of Support.

This position requires three days at our NYC Office.

What you will do:

Customer support & relationship management

  • Handle inbound customer inquiries via chat and email — answering platform questions, guiding users, and resolving issues end-to-end

  • Own customer communication throughout the lifecycle of every ticket, providing timely and clear updates.

  • Join customer calls and meetings as a technical representative and engage confidently with enterprise IT and network teams.

  • Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.

Technical investigation & infrastructure support

  • Troubleshoot and resolve connectivity issues by working directly with customers' IT teams — including remote access sessions, VPN configuration, SSH access, proxy setup, and firewall and network diagnostics.

  • Support on-premise and cloud/hybrid deployments, handling integration and infrastructure issues that require hands-on network-level investigation.

  • Investigate platform and integration issues across application, service, and network layers, using available monitoring and observability tools.

  • Configure and troubleshoot SSO and authentication integrations for enterprise customers.

Cross-functional collaboration

  • Escalate complex issues to engineering and product teams with well-documented findings and clear reproduction steps.

  • Work with engineering, DevOps, and product teams on deeper investigation, bug resolution, and new feature rollouts.

  • Contribute to improving internal processes, playbooks, and support tooling.

  • Partner with the Support Manager to develop support territory strategy

What we are looking for:

  • 3+ years in a technical or application support role, ideally within an Enterprise SaaS environment.

  • Solid Linux fundamentals — comfortable in the command line, reading logs, and running diagnostic commands.

  • Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding.

  • Hands-on experience with SSH and VPN — setup, tunneling, and troubleshooting.

  • Comfortable doing L1 customer chat and deep technical investigation on the same day.

  • Strong written English and a natural ability to explain technical topics to non-technical stakeholders.

  • Ability to navigate ambiguity 

  • Excellent oral communication skill with both internal stakeholders and external technical teams

  • Willingness to travel occasionally for on-site customer visits — you're comfortable getting in front of customers in person when the situation calls for it.

Intenseye is proud to be an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and equitable workplace where every team member feels valued and empowered. We recruit, hire, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity or expression, medical condition, pregnancy, veteran status, genetic information, or any other characteristic protected by applicable law.

We know that not everyone will meet 100% of the listed qualifications, and that’s OK. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you’re excited about our mission and believe you can have an impact in this role, we strongly encourage you to apply. Your experience, skills, and perspective may be exactly what we’re looking for.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.