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L1 Customer Support Engineer Jobs in Florida (NOW HIRING)

Nastech Global

Customer Support Engineer

Melbourne, FL · On-site

Customer Support Engineer - AEMS Platform & Reliance Location: Melbourne, FL (onsite) Job Type: Full time LINUX and Windows Operating Systems C, Java & Oracle Database SQL, shell scripting, ability ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

Assa Abloy

Field Support Engineer

Fort Lauderdale, FL · On-site

Conducting customer-specific configuration testing and validation to support deployment ... Coordinating with product engineering for two-way feedback (requesting assistance when needed and ...

Metrc, LLC

Technical Support Engineer

Lakeland, FL · On-site

Customer Support Reports to: Head of DevOps FLSA Classification: Non-Exempt Location: Remote Revision Date: ABOUT METRC Metrc is the most trusted and experienced provider of cannabis regulatory ...

Socket.dev

Support Engineer

Orlando, FL · On-site

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... You will act as both a problem solver and customer advocate, supporting healthcare clients while ...

Sky Systems, Inc.

Be Seen First

IT Support Engineer

Miami, FL · On-site

$35 - $37/hr

Manage and track loaner/spare devices using customer-provided systems. * Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.

Brenntag

IT Support Engineer L1

Orlando, FL · On-site

Contribute to and maintain the internal knowledge base Customer Service & Communication * Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools

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L1 Customer Support Engineer information

What cities in Florida are hiring for L1 Customer Support Engineer jobs?

Cities in Florida with the most L1 Customer Support Engineer job openings:

Infographic showing various L1 Customer Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

L1 Associate Technical Support Specialist

Tampa, FL • On-site

Mad Mobile Inc
Software Development • 501 - 1,000 employees
Learn more about Mad Mobile Incexternal

Full-time

Re-posted 8 days ago

Job description

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.

About the Role:  

The L1 Customer Support Representative will play a vital role in providing superior customer support to CAKE product users. Reporting to the Customer Support Manager, you will be responsible for answering and documenting customer calls, resolving inquiries, and ensuring customer satisfaction. Success in this role will depend on your ability to deliver excellent service, demonstrate strong problem-solving skills, and collaborate effectively with the team. 

Location: The role will be located at our Tampa HQ.  

In this role, you will: 

  • Own the customer support process and ensure timely and effective resolution of customer inquiries. 

  • Define customer support protocols and procedures, maintaining a high level of professionalism and adherence to company policies. 

  • Develop a deep understanding of CAKE products and services to provide accurate and comprehensive support. 

  • Deliver exceptional customer service by actively listening to customers, providing relevant solutions, and maintaining a positive rapport. 

  • Communicate effectively with customers via phone, email, SMS, and Chat, offering product guidance, troubleshooting assistance, and alternative solutions. 


We are looking for someone who has: 

  • Excellent written and verbal communication skills to engage effectively with customers. 

  • Strong problem-solving and deductive reasoning abilities to diagnose and resolve customer issues. 

  • The ability to document troubleshooting steps and solutions accurately. 

  • Demonstrated conflict resolution skills to handle challenging customer interactions.&nbs