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Customer Support Engineer Jobs in Pennsylvania (NOW HIRING)

Goddard School

Support Engineer

King Of Prussia, PA · On-site

Delight the customer. The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound judgement on when to escalate, and bring IT background and problem-solving ...

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

Delight the customer. The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound judgement on when to escalate, and bring IT background and problem-solving ...

Actalent

Product Support Engineer

Horsham, PA · On-site

$75K - $115K/yr

Travel to customer sites, as required, to support critical installations, complex troubleshooting, and escalated service events. Essential Skills * Bachelor's degree in Engineering, preferably in ...

Actalent

Product Support Engineer

Horsham, PA · On-site

$75K - $115K/yr

Travel to customer sites, as required, to support critical installations, complex troubleshooting, and escalated service events. Essential Skills * Bachelor's degree in Engineering, preferably in ...

Insight Global

Technical Support Engineer

Blue Bell, PA · On-site

$20 - $25/hr

Technical Support Engineer Duration : 6 month contract Location : Hybrid 3 days per week in ... The ideal candidate has strong customer support, problem-solving, and communication skills, along ...

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier ... You'll collaborate with Product and Engineering teams to flag bugs, feature requests, and ...

Xylem

Technical Support Engineer

Pittsburgh, PA · On-site

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water ... Answer customer phone calls and e-mail requests by providing in-depth technical information on ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

We are looking for a highly motivated Support Associate to join our Customer Success team ... Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$55K - $65K/yr

We are looking for a highly motivated Support Associate to join our Customer Success team ... Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are ...

Shipfusion

Customer Support Specialist

York, PA · On-site

$55K - $65K/yr

We are looking for a highly motivated Support Associate to join our Customer Success team ... Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are ...

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Customer Support Engineer information

See Pennsylvania salary details

$39.1K

$78.8K

$108.8K

How much do customer support engineer jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer support engineer in Pennsylvania is $78,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $90,200.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Pennsylvania?

The most popular types of Customer Support Engineer jobs in Pennsylvania are:

What are popular job titles related to Customer Support Engineer jobs in Pennsylvania?

For Customer Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Pennsylvania look for?

The top searched job categories for Customer Support Engineer jobs in Pennsylvania are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,757 per year, or $37.9 per hour.

Customer Support Engineer (Upper Providence, PA)

PerkinElmer

Upper Providence, PA • On-site

$80K - $100K/yr

Full-time

Posted 9 days ago

PerkinElmer rating

8.7

Company rating: 8.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Support Engineer (Upper Providence, PA)
Location(s)
GSK (Collegeville) - Customer Site PA
Job Description
We are seeking a highly motivated Senior Customer Support Engineer (CSE) to deliver essential on-site support as a member of our PerkinElmer team at a customer site. This role is a key component of our technical services support team, tasked with servicing a diverse array of multivendor laboratory equipment. Each day, PerkinElmer Senior Customer Support Engineers boost their customers' laboratory productivity and ensure high satisfaction through expert service and support. In this position, you will not only represent PerkinElmer to our customers but also play a vital role in mentoring and developing other service engineers.
In addition to "normal CSE task" of troubleshooting, repair, and maintenance of laboratory equipment a Senior CSEs responsibilities also include:
  • This role works closely with LIS Functional Lead and serves as second point of contact within LIS team for questions and concerns (exclusive of personnel and HR issues).
  • Provide system matter expert (SME) front line support for the maintenance, qualification, and repair of multi-vendor scientific equipment.
  • Diagnoses and resolves multi-vendor scientific equipment problems that other engineers cannot resolve prior to calling for third party assistance.
  • Train other field engineers and customers in equipment solutions to limit downtime.
  • Assist in driving the team towards zero service recalls.
  • Support Functional Lead in scheduling and assigning and load balancing scheduled and corrective calls.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Complete administrative paperwork and computer reports promptly and accurately.
  • Spearhead the Manage to Maintain initiative by consistently identifying, researching, and supporting on onboarding of new inhouse supported equipment.
  • Attend training on platforms with the intent on establishing inhouse support and engineer training.
  • Responsive to customer requests for service and communicate proactively before, during and after service.
  • Aid leadership in writing, revising and /or implementing processes and procedures

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills:
  • Expertise supporting LC/MS, GC/MS, HPLC laboratory systems
  • Ability to troubleshoot and problem-solve when training is limited
  • Technical writing
  • Exceptional interpersonal and coaching skills
  • Experience using Microsoft Suite (i.e. Outlook, Teams, Word, Excel)
  • Effective communicator (ex. Audits, speaking with leadership)
  • Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
  • Ability to work collaboratively with international counterparts to achieve global objectives

Basic Qualifications:
  • Bachelor's degree (or equivalent) in Engineering, Technical, or Science with 3+ year(s) servicing laboratory equipment OR
  • Associates degree (or equivalent) in Engineering, Business, Technical, or Science with 4+ year(s) servicing laboratory equipment OR
  • High School Diploma (or equivalent) with 5+ year(s) of experience servicing laboratory equipment.

Preferred Qualifications:
  • Proven experience on a technical support team, preferably in a Pharmaceutical laboratory environment.
  • Strong troubleshooting skills on multi-vendor equipment

Working Environment:
  • Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
  • Job pace may be fast and job completion demands may be high.
  • Must be able to remain in a stationary position more than 25% of the time
  • The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
  • Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

The annual compensation range for this full-time position is $80,000 to $100,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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