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Technical Support Engineer Remote Jobs in Pennsylvania

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Collaborate with cross-functional teams (e.g., engineering, product management) to ensure effective ...

YO AI Labs

Backend Engineer - Remote

Philadelphia, PA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

YO AI Labs

AI Engineer - Remote

Philadelphia, PA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

YO AI Labs

AI Software Engineer - Remote

Philadelphia, PA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

YO AI Labs

DevOps Engineer - Remote

Philadelphia, PA · Remote

$50 - $150/hr

... Engineer Role Type: Contractor Location: Remote Job Overview We are seeking experienced DevOps ... Review AI-generated solutions, identify failures, and provide precise technical corrections.

YO AI Labs

AI/ML Engineer - Remote

Philadelphia, PA · Remote

$200 - $350/hr

Remote Job Summary We are seeking an experienced AI/ML Engineer to build and deploy secure ... Document technical decisions and communicate complex concepts effectively to technical and non ...

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Technical Support Engineer Remote information

See Pennsylvania salary details

$37.6K

$79.2K

$119.8K

How much do technical support engineer remote jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support engineer remote in Pennsylvania is $79,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Pennsylvania?

The most popular types of Technical Support Engineer jobs in Pennsylvania are:

What are popular job titles related to Technical Support Engineer Remote jobs in Pennsylvania?

For Technical Support Engineer Remote jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Pennsylvania look for?

The top searched job categories for Technical Support Engineer Remote jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Technical Support Engineer Remote jobs?

Cities in Pennsylvania with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Pennsylvania as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,222 per year, or $38.1 per hour.

Senior Technical Support Engineer - 17635

Synopsys

Canonsburg, PA • On-site, Remote

$76K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Collaborate with customers to understand their workflows and translate requirements into simulation approaches and recommendations.

  • Solve complex thermal and fluids challenges by applying heat transfer engineering simulations and numerical models.

  • Engage in continuous learning of new simulation methods and tools to enhance technical support and customer success.

Job description

General Information
Job Title
Senior Technical Support Engineer
Job ID
17635
City
Canonsburg
State/Province
Pennsylvania
Date Posted
25-May-2026
Job Category
Engineering
Job Subcategory
Technical Support Engineering
Hire Type
Employee
Remote Eligible
Yes
Base Salary Range: $76000 - $114000
Descriptions & Requirements
Job Description and Requirements
We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
An experienced thermal-fluid engineer with a strong background in heat transfer engineering simulations. You are passionate about solving complex problems and enabling customer success through technical excellence. You can connect the right methods and assumptions to the questions our fluids team needs to answer. You enjoy collaborating closely with customers to understand their workflows, then translating requirements into clear simulation approaches and recommendations.
Learning new tools and methods energizes you. You stay current because the field moves and because you like being the person who knows how to apply the latest capabilities to real problems. At Synopsys, you will work with customers solving hard thermal and fluids challenges across aerospace, automotive, and industrial sectors, and what you help them figure out will directly shape how their products perform.
What You'll Need
  • BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD
  • Expert-level knowledge of Fluid Dynamics, Heat Transfer and Thermodynamics.
  • Understanding of system level thermal analysis will be an added advantage
  • Experience of using Thermal Desktop, RadCAD, FloCAD or other tools like NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5 will be an added advantage
  • Problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Excellent written and verbal communication skills with demonstrated ability to interact effectively
  • Strong organizational and time management skills with the ability to prioritize multiple projects and maintain a sense of urgency

Who You Are
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • You enjoy learning new simulation methods and tools, and you are the kind of person who experiments with a new feature before the documentation is even finished
  • Strong organizational and time management skills, possesses a sense of urgency
  • Ability to work independently, as well as with others in a diverse team environment
  • Projects a professional image and demonstrates business acumen, driven to succeed

The Team You'll Be Part Of
  • You will join the Ansys Customer Excellence Global Technical Support team, a diverse group of talented engineers and Subject Matter Experts dedicated to empowering customers and advancing simulation-driven innovation. The team emphasizes a collaborative culture, sharing expertise, continuous learning and delivering exceptional service across a wide range of industries. Together, you will solve complex challenges, drive product advancement, and make a measurable impact on the industry.

Rewards and Benefits
Your recruiter will provide more details about the salary range and benefits during the hiring process.
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
Synopsys logo

About Synopsys

Sourced by ZipRecruiter

Synopsys, Inc. (Nasdaq:SNPS) is the Silicon to Software partner for creative companies developing the electronic products and software applications we rely on every single day. As the world's 15th largest software company, Synopsys has a long history of being a global leader in electronic design automation (EDA) and semiconductor IP and is also growing its leadership in software quality and security solutions. Whether you're a system-on-chip (SoC) designer building advanced semiconductors, or a software developer writing applications that require the highest quality and security, Synopsys has the solutions needed to deliver exceptional, secure products for the era of connected everything. The company is headquartered in Mountain View, California, and has approximately 113 offices located throughout North America, South America, Europe, Japan, Asia and India. Since 1986, Synopsys has been at the heart of accelerating electronics innovation with engineers around the world having used Synopsys technology to successfully design and create billions of chips and systems that are found in the electronics that people rely on every single day.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Mountain View, CA, US

Year founded

1986

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