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Senior Technical Support Jobs in Pennsylvania (NOW HIRING)

AspenTech

Sr Technical Support Engineer

Reading, PA · On-site

Working as part of a team of Technical Support Consultants, this role will be required to provide technical support to AspenTech customers for the Petroleum Supply Chain suite of products (e.g. Aspen ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup ... technical issues to senior management. * Ensure all team activities comply with relevant ...

Envestnet

Senior Technical Consultant

Berwyn, PA · Hybrid

Since 1999, Envestnet has served the wealth management industry and today supports trillions in ... Senior Technical Consultants are the primary sales support resource for the sales organization for ...

Envestnet

Senior Technical Consultant

Berwyn, PA · Hybrid

Since 1999, Envestnet has served the wealth management industry and today supports trillions in ... Senior Technical Consultants are the primary sales support resource for the sales organization for ...

Relativity

Senior Technical Analyst

Philadelphia, PA · On-site +1

$81K - $121K/yr

The Senior Technical Analyst operates with a high degree of autonomy, applies deep system and ... Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered ...

Wesco

Senior Architect - Technical

Pittsburgh, PA · Remote

Senior Technical Architect/Manager responsible for managing development resources and their ... technical support solution analysis and design, balancing technical and business aspects

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Senior Technical Support information

See Pennsylvania salary details

$33.6K

$110.9K

$229K

How much do senior technical support jobs pay per year?

As of May 28, 2026, the average yearly pay for senior technical support in Pennsylvania is $110,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Pennsylvania? The most popular types of Technical Support jobs in Pennsylvania are:
What are popular job titles related to Senior Technical Support jobs in Pennsylvania? For Senior Technical Support jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Pennsylvania look for? The top searched job categories for Senior Technical Support jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Senior Technical Support jobs? Cities in Pennsylvania with the most Senior Technical Support job openings:
Senior Technical Support jobs near you
Sr Technical Support Engineer

Sr Technical Support Engineer

AspenTech

Reading, PA • On-site

Full-time

Posted 13 days ago

AspenTech rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

66th of 184 rated software companies

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleThis opportunity is within the Customer Success and Training (CS&T) department and plays a vital role in improving customer satisfaction. The successful candidate will be providing a high level of technical support and training to internal and external customers and have a passion for driving adoption and usage of AspenTech solutions and enhance work practices.
Working as part of a team of Technical Support Consultants, this role will be required to provide technical support to AspenTech customers for the Petroleum Supply Chain suite of products (e.g. Aspen PIMS and Aspen Petroleum Scheduler).Your Impact
  • Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
  • Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's Petroleum Supply Chain (PSC) solutions, e.g. Aspen PIMS, Aspen Petroleum Scheduler, and Aspen Unified.
  • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
  • Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
  • Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
  • Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
  • Develop strong relationships with customers, building an understanding of their business needs and challenges.
  • Collaboration with other AspenTech functions to maintain and develop business opportunities.
  • Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
  • Coach fellow team members to enhance their technical skills to help boost their overall contribution.
  • Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech's web knowledgebase.
What You'll Need
  • Bachelor's or Master's degree in Engineering in related discipline.
  • Strong understanding of Chemical and/or Petroleum Engineering principles.
  • Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.
  • Minimum of 5+ years of relevant experience preferred. University experience may count.
  • Previous experience with AspenTech software or other advanced tool from another vendor is a plus.
  • Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
  • The ability to identify opportunities that create value for customers with a strong customer first mindset.
  • Ability to manage multiple responsibilities and competing priorities.
  • Ability to travel. Travel is usually less than 25% and may occasionally be international.

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