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Remote Desktop Support Engineer Jobs in Pennsylvania

Proscia

Strategic Support Engineer

Philadelphia, PA · Remote

Remote, USA About Proscia Proscia is revolutionizing pathology, the last major frontier in health ... As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of ...

Frontline Education

Support Engineer I

Wayne, PA · On-site +1

Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be part of the Client Support Organization and report into a Client Support Team Lead. As a ...

Zafran.io

Description We're looking for a customer-centric, technically savvy Support Engineer to be the front line of our customer experience. In this role, you'll work on cases, ensuring timely, empathetic ...

KEYENCE

Field Application Engineer '27

Blue Bell, PA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Pennsylvania

Remote Desktop Support Engineer information

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Pennsylvania as of July 2026, with employment types broken down into 1% Locum Tenens, 72% Full Time, 14% Part Time, 1% Temporary, and 12% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Tier 1 Engineer, End User Support

Magna5 MS LLC

Bristol, PA • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Description

About the Role 

As a member of the End User Support team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The ability to work independently and remain self-motivated is a must. A strong work ethic and a proven track record of attendance is essential. The expectation is that the technician will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. The Help Desk Technician will work closely with the other staff members under the manager's direction with responsibilities including, but not limited to: 

  • Responding to customer support requests that come in via phone, email, chat, or customer portal 
  • Interacting with clients using professionalism and promptness 
  • Jointly solving problems through collaboration with team members. 
  • Providing quality customer service skills in all forms of communication 
  • Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests 
  • Documenting resolutions and building knowledge base articles 
  • Tracking time and activity in the Magna5 ticketing system 
  • Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms 
  • What You Bring to the Team - the ideal candidate will possess the following: 



Requirements

 Required Experience 

  • Minimum of 1 year administering/supporting the following: 
  • Remote-Desktop/Remote-App Environments 
  • Remote troubleshooting of printers/scanners/scan-to-fax 
  • Remote troubleshooting of VPN issues 
  • Active Directory/Azure AD 
  • Office365/Microsoft365 
  • LAN/WAN environments 
  • Experience with PSA and RMM Tools 

Preferred Experience 

  • 1+ year in a Managed Service Provider environment 
  • Experience remotely supporting Apple products including MacOS & iOS 
  • Electronic Health Record (EHR) software including Allscripts, Greenway 
  • Preferred Skills 
  • Microsoft Windows Server 2012/2016/2019 
  • Active Directory 
  • Fundamental understanding of DNS, DHCP and TCP/IP 
  • Microsoft Exchange and SQL Server 
  • VMware vSphere 
  • Knowledge of back up technologies 
  • Knowledge of security practices and policies 

Education Expectations Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement. 

Preferred Certifications 

  • Engaging in continued certification training and obtaining certifications to improve a skillset is strongly promoted and supported at Magna5. As a Tier 1 Support Technician candidate, we are looking for: 
  • A+ 
  • Microsoft 365 Certified: Modern Desktop Administrator Associate 
  • MD100 
  • MD101  
  • Microsoft 365 Fundamentals 
  • Network+ 

Hours & Schedule The Magna5 Support Center operates 24/7/365. All technicians will be required to work an occasional holiday shift.  


Work Perks 

  • Paid time off including paid holidays and float holidays 
  • Competitive and flexible medical, dental, and vision benefits plans to suit your needs 
  • 401(k) with generous employer match 
  • Tailored Life and Disability insurance plans 
  • Full reimbursement for approved professional certification and career enriching opportunities 

What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at?www.magna5global.com  

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