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Support Engineer Jobs in Pennsylvania (NOW HIRING)

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

Position Summary The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard ...

Goddard School

Support Engineer

King Of Prussia, PA

Position Summary The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard ...

Staffingine LLC

Java Support Engineer

Pittsburgh, PA · On-site

Java Support Engineer Job Location: Pittsburgh, PA Job Type: Contract * Application Support Maintenance Provide technical support for Java based applications monitor system performance and ensure ...

Insight Global

Technical Support Engineer

Blue Bell, PA · On-site

$20 - $25/hr

Technical Support Engineer Duration : 6 month contract Location : Hybrid 3 days per week in Philadelphia, PA OR Exton, PA Desired Skills & Experience * 1-3 years of technical support, operations ...

New

NEP Group, Inc.

IP Support Engineer

Pittsburgh, PA · On-site

The IP Support Engineer role involves providing 24/7 engineering support for mobile broadcast units and systems, collaborating with teams to implement and troubleshoot IP video solutions.

NEP Group

IP Support Engineer

Pittsburgh, PA · On-site

This position provides 24/7 engineering support to NEP SMPTE 2110 (IP) broadcast mobile units, studios and systems. Essential Duties/Responsibilities: • Provide 24/7 technical support for NEP ...

NEP GROUP

IP Support Engineer

Pittsburgh, PA

This position provides 24/7 engineering support to NEP SMPTE 2110 (IP) broadcast mobile units, studios and systems. Essential Duties/Responsibilities: Provide 24/7 technical support for NEP mobile ...

NEP Group Inc.

IP Support Engineer

Pittsburgh, PA · On-site

This position provides 24/7 engineering support to NEP SMPTE 2110 (IP) broadcast mobile units, studios and systems. Essential Duties/Responsibilities: * Provide 24/7 technical support for NEP mobile ...

Hy-Tek

Automation Support Engineer

York, PA · On-site

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer ...

Hy-Tek

Automation Support Engineer

York, PA

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

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Support Engineer information

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$16

$39

$68

How much do support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for support engineer in Pennsylvania is $39.97, according to ZipRecruiter salary data. Most workers in this role earn between $29.62 and $46.73 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

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For Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $83,129 per year, or $40 per hour.

Support Engineer

Goddard Systems

King Of Prussia, PA • On-site

Full-time

Re-posted 10 days ago

The Goddard School rating

5.9

Company rating: 5.9 out of 10

Based on 355 frontline employees who took The Breakroom Quiz

11th of 24 rated private schools and tutoring

Job description

Come join the Goddard Systems, LLC (GSL) corporate team! We're a great place to work, offering meaningful career opportunities, employee-friendly perks, and competitive benefits. As the manager of The Goddard School franchise system, GSL supports more than 675 schools in delivering high-quality, play-based early childhood education to children and families across the United States. Our successful franchise business model is built on strong partnerships with franchisees and supported by experienced professionals in business, marketing, IT, franchise operations, finance, and education. Together, we help create joyful, supportive environments where children flourish. Today, The Goddard School serves more than 90,000 students across 38 states, and we're continuing to grow.
Position Summary
The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard Systems (GSL) corporate employees. Working as part of a tight-knit Service Delivery team, the Support Engineer owns incidents and service requests end-to-end, from intake through diagnosis, resolution, and closure, while contributing to the team's broader objective: Delight the customer.
The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound judgement on when to escalate, and bring IT background and problem-solving mindset to a fast-moving environment that supports more than 700 schools and a corporate user base.
Responsibilities:
Customer Support & Issue Resolution
  • Serve as a primary point of contact for IT support requests from Goddard School franchisees, school directors, school staff, and GSL corporate employees
  • Own incidents and service requests end-to-end in the ITSM platform (Freshservice): triage, diagnose, resolve, document, and close with clear, professional ticket notes and closure summaries
  • Understands the operational context of the franchise schools (enrollment, billing, workflows) well enough to prioritize issues by business impact, not just technical severity
  • Provide timely, structured updates to requesters using consistent communication pattern (what we know/next step/next update)
  • Deliver support across multiple channels - phone, email, Service Portal - with a consistently customer-first tone
Technical Troubleshooting Across the GSL Stack
  • Troubleshoot and resolve issues across GSL's core technology platforms, including:
    • Identity & Access: Microsoft Entra ID, MFA, Conditional Access, SSO, account lifecycle (provisioning/deprovisioning)
    • Productivity: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
    • Endpoints: Windows and macOS devices managed via Microsoft Intune; Defender for Endpoint
    • Franchise Applications: Franchise Management System (FMS) and related school-facing applications
    • Networking basics: Wi-Fi, VPN, ISP coordination at the user-support level
  • Coordinate effectively with Engineering, Infrastructure, Security, and vendor teams when issues exceed Service Delivery scope, maintaining clean handoffs and follow-through to closure
Operational Excellence & Continuous Improvement
  • Contribute to the team's knowledge base by authoring and maintaining high-quality KB articles, runbooks, and job aids that improve consistency and reduce repeat tickets
  • Identify recurring issue patterns and propose practical process or automation improvements
  • Support the maturation of the ITSM environment (Freshservice), including workflow validation, UAT, and adoption of new categories, automations, and self-service capabilities
  • Maintain accurate categorization, prioritization, and documentation standards to support reliable KPI reporting (FCR, SLA, CSAT)
High-Visibility & Incident Support
  • Participate in Priority 1 and Priority 2 incident response with a defined role (triage, communication, documentation, or coordination), executing assigned actions with clarity and calm under pressure
  • Handle high-visibility and executive support requests with appropriate urgency, professionalism, and follow-through
Team & Stakeholder Engagement
  • Collaborate closely with Service Delivery Lead and peer Support Engineers as one team - sharing knowledge, covering for one another, and reinforcing a consistent customer experience
  • Build positive working relationships with franchisees, school staff, and corporate colleagues across all levels of the organization
Experience and Competencies:
Minimum Requirements
  • 3-5 years in an IT service desk, technical support, or customer-facing IT role
  • Hands-on experience supporting Microsoft 365, Windows endpoints, and identity/MFA workflows
  • Demonstrated ability to troubleshoot independently using documentation, logs, and structured problem-solving
  • Strong written and verbal communication skills; able to explain technical concepts in plain language to non-technical users
  • Comfort working in a ticketing/ITSM system (Freshservice, ServiceNow, Jira Service Management, or similar) with a strong sense of documentation discipline
  • Ability to prioritize and manage a queue of concurrent requests in a fast-paced environment
Highly Desired
  • Bachelor's degree in Computer Science or related field is preferred
  • Experience in a customer service or customer support role outside of IT
  • Familiarity with ITIL concepts (incident, request, problem, change)
  • Exposure to franchise, multi-site, or distributed-user support environments
  • Customer-first Mindset: Approaches every interaction with the goal of delighting the customer, not just closing the ticket
  • Problem-Solving Orientation: Curious, resourceful, and willing to dig in when the answer isn't obvious
  • Communication & Relationship building: Communicates effectively at all levels and handles difficult conversations with grace, compassion, and composure
  • Job Knowledge & Personal Development: Stays current with industry practices and seeks out opportunities to grow
  • Flexibility & Dependability: Reliable, accountable, and able to adapt as priorities shift

There will be periodic requirements to travel for in-person events at your manager's discretion or the company's requirement.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What The Goddard School employees say

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About Goddard School

Sourced by ZipRecruiter

As part of a larger franchise system, in operation for over 30 years, we are the premier preschool for children from six weeks to six years old. We have over 560 franchised Schools with more than 70,000 students in 38 states. The Goddard School uses the most current academically endorsed methods to ensure children have fun while learning the skills they need for long-term success in school and in life.

Industry

Education, education programs administration, personal services and elementary and secondary schools

Company size

51 - 200 Employees

Headquarters location

King of Prussia, PA, US

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