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Support Engineer Jobs in Reading, PA (NOW HIRING)

Nokia

Information Systems Engineer 2

Allentown, PA · On-site

Nokia is seeking an IT Systems Engineer to join the User Support team in Allentown, Pennsylvania. This role is about hands-on IT support for manufacturing and engineering teams, including device ...

American Crane

Structural Engineer

Douglassville, PA · On-site

Support structural calculations, drafting reviews, and engineering documentation * Build working relationships across Engineering and Manufacturing * Develop familiarity with crane and lifting ...

Constellation Energy

Engineer, Electrical

Boyertown, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Elverson, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Pennsburg, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Fleetwood, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Reading, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Quakertown, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Reading, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Macungie, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Constellation Energy

Engineer, Electrical

Pottstown, PA · On-site

$87K - $154K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see ...

Envista

Mechanical Engineer III

Quakertown, PA · On-site

Leads or supports engineering projects from initial concept and project specification through design, prototype build, verification, design transfer, manufacturing implementation, and post-launch ...

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Support Engineer information

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How much do support engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for support engineer in Reading, PA is $38.29, according to ZipRecruiter salary data. Most workers in this role earn between $28.41 and $44.81 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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What cities near Reading, PA are hiring for Support Engineer jobs?

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,642 per year, or $38.3 per hour.

IT Support Engineer - Myerstown, PA

Myerstown, PA • On-site

Merge IT
IT Services • 201 - 500 employees
Learn more about Merge ITexternal

Full-time

Re-posted 12 days ago

Job description

Job Summary:
Merge IT is seeking an IT Support Engineer for their enterprise-level client in Myerstown, PA. The role involves performing technical work activities, coordinating small teams, and providing customer service to meet business and customer requirements.
Responsibilities:
• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Qualifications:
Required:
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work
• Drug & Background required
Preferred:
• CompTIA A+ certification preferred
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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