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Support Engineer Jobs in Reading, PA (NOW HIRING)

Nokia

IT Technical Engineer

Allentown, PA

IT Manufacturing Support Engineer Level 1 Manufacturing Floor * Production Troubleshooting: Hands ... on technical support to production lines, resolving issues with Test Stations, Automation, or ...

Nokia

IT Technical Engineer

Allentown, PA · On-site

Responsibilities IT Manufacturing Support Engineer Level 1 Manufacturing Floor * Production ... Troubleshooting: Hands-on technical support to production lines, resolving issues with Test ...

American Crane

Structural Engineer

Douglassville, PA · On-site

$80K - $134K/yr

Support structural calculations, drafting reviews, and engineering documentation * Build working relationships across Engineering and Manufacturing * Develop familiarity with crane and lifting ...

Envista

Mechanical Engineer III

Quakertown, PA · On-site

Leads or supports engineering projects from initial concept and project specification through design, prototype build, verification, design transfer, manufacturing implementation, and post-launch ...

Teleflex

Engineer 2, Sustaining, R&D

Reading, PA

$87K - $108K/yr

Support product evaluations and clinical interactions to understand user needs, device applications, and clinical workflows. Provide engineering support for product demonstrations, basic clinician ...

Teleflex

Engineer 2, Sustaining, R&D

Reading, PA · On-site

$87K - $108K/yr

The engineer will work to resolve product and process issues, optimize manufacturing processes, and support design transfer activities. Principal Responsibilities • Assist in analyzing market ...

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Support Engineer information

See Reading, PA salary details

$15

$38

$65

How much do support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support engineer in Reading, PA is $38.29, according to ZipRecruiter salary data. Most workers in this role earn between $28.41 and $44.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What job categories do people searching Support Engineer jobs in Reading, PA look for? The top searched job categories for Support Engineer jobs in Reading, PA are:
What cities near Reading, PA are hiring for Support Engineer jobs? Cities near Reading, PA with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Reading, PA as of August 2026, with employment types broken down into 82% Full Time, 6% Part Time, 6% Temporary, and 6% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $79,642 per year, or $38.3 per hour.

Manufacturing IT Support Engineer

Tata Consultancy Service Limited

Blue Ball, PA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Must Have Technical/Functional Skills
• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Good experience as a .Net developer
• Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
• Good Experience on any SCADA platforms
• Strong experience in database technologies of SQL, Oracle.
• Interaction with SMEs on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
• Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities
• Day to day incident monitoring and resolution (Service Now preferred)
• Interaction with client (IT & Business users) on functional issues
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Interaction with SMEs on functional issues
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
• Tracks and report progress to stakeholders
• Development of functionalities as per requirement provided y customer
Generic Managerial Skills, If any
• Flexible
• Excellent communication skills
• Continuous learning attitude
• Team worker
• Meticulous
Base Salary Range : $90,000 to $100,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: M aternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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