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Support Engineer Jobs in Reading, PA (NOW HIRING)

VB.Net Developer/Support

Ephrata, PA ยท On-site

$47.75 - $63/hr

Job role: VB.Net Developer/Support (Should be Local) Location: Ephrata, PA Duration: Contract to Hire MUST HAVE: Bachelor Degree in Information Technology/Information Systems or related field 2-3+ ...

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Lead structural engineering position focusing on the performance of both routine and complex ... Lend support to the establishment of line ratings through LiDAR survey evaluation and other survey ...

Engineer II

Reading, PA ยท On-site

The Civil Engineer II is a mid-level professional responsible for supporting the planning, design, permitting, and execution of municipal infrastructure projects. This role applies engineering ...

Manufacturing Engineer

Douglassville, PA ยท On-site

$85K - $115K/yr

Support production teams with engineering problem-solving Days 61-90 * Independently manage manufacturing improvement projects * Implement Lean Manufacturing initiatives and process enhancements

Manufacturing Engineer

Reading, PA ยท On-site

$90K - $110K/yr

Support new production-line launches and automated manufacturing processes. * Prepare capital ... Manufacturing engineering experience within a fabrication, assembly, or production environment.

Support continuous improvement initiatives, including new part builds and the resolution of quality ... Process engineering or manufacturing engineering experience, with exposure to production ...

Quality Engineer

Reading, PA ยท On-site

$90K - $110K/yr

This position will support product and process quality within a hands-on manufacturing and assembly environment. The Quality Engineer will investigate quality concerns, identify root causes ...

Manufacturing Engineer

Pottstown, PA

$71K - $91K/yr

Provide CNC programming support in collaboration with programmers, operators, and setup technicians. * Develop and refine manufacturing processes for existing and new CNC-machined components.

Manufacturing Engineer

Pottstown, PA

$71K - $91K/yr

Provide CNC programming support in collaboration with programmers, operators, and setup technicians. * Develop and refine manufacturing processes for existing and new CNC-machined components.

Process Engineer

Lebanon, PA ยท On-site

$70K/yr

Description Process Engineer Location: Lebanon, PA Employment Type: Full-Time, Exempt About the ... PRL supports critical defense and industrial manufacturing programs and is looking for someone ...

Engineer, Structural

Birchrunville, PA ยท On-site

$92K - $114K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... This Engineering role can be filled at the Mid-level or Senior Engineer level. Please see minimum ...

Showing results 21-40

Support Engineer information

See Reading, PA salary details

$15

$38

$65

How much do support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support engineer in Reading, PA is $38.29, according to ZipRecruiter salary data. Most workers in this role earn between $28.41 and $44.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What job categories do people searching Support Engineer jobs in Reading, PA look for? The top searched job categories for Support Engineer jobs in Reading, PA are:
What cities near Reading, PA are hiring for Support Engineer jobs? Cities near Reading, PA with the most Support Engineer job openings:
Infographic showing various Support Engineer job openings in Reading, PA as of August 2026, with employment types broken down into 82% Full Time, 6% Part Time, 6% Temporary, and 6% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $79,642 per year, or $38.3 per hour.

Pre Sales Project Engineer - Electrical Controls

Conti Electric Inc

Reading, PA โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Job description

Job Title: Pre Sales Project Engineer – Electrical Control & Power Distribution Panels

Company: Indicon LLC

Location: Reading, PA

Employment Type: Full-Time

ABOUT INDICON LLC

Indicon LLC is a specialized designer and manufacturer of custom electrical control panels and low-voltage power distribution systems headquartered in Reading, PA. We serve a diverse range of industries including manufacturing, semiconductor, data centers, and industrial automation, delivering precision engineered solutions that meet the highest standards of quality and compliance. Our team takes pride in technical excellence, attention to detail, and building strong, lasting relationships with the customers and suppliers we work with every day. As we continue to grow, we are looking for driven professionals who want to be part of a team that values craftsmanship and getting it right the first time.

POSITION SUMMARY

The Pre Sales Project Engineer is responsible for developing accurate and competitive customer quotations and proposals for industrial electrical control panels and low-voltage power distribution panels. This role serves as the primary technical and commercial interface during the pre-sales phase, ensuring alignment between customer requirements, engineering feasibility, supplier capabilities, and internal manufacturing processes.

The ideal candidate will work closely with the NPI Project Manager and cross-functional teams to ensure a seamless transition from quotation to project execution, while maintaining a strong focus on cost accuracy, technical compliance, and customer satisfaction.

KEY RESPONSIBILITIES

Quotation Development & Proposal Management

- Review and analyze customer RFQs, specifications, and drawings to develop detailed and accurate quotations

- Create and manage Bills of Materials (BOMs), including part number setup and cross-referencing customer, manufacturer, and internal part numbers

- Prepare complete project cost estimates, including materials, labor, overhead, and supplier pricing

- Develop professional customer proposals and supporting technical documentation

- Track quotation status, revisions, and customer feedback to ensure timely response and closure

Customer & Stakeholder Communication

- Serve as the primary point of contact for customers during the pre-sales phase

- Communicate technical clarifications, design questions, and proposal updates via email, phone, and customer portals

- Collaborate closely with Sales, NPI Project Management, Engineering, Manufacturing, Purchasing, and Quality teams to align on scope, feasibility, and timelines

- Maintain strong relationships with suppliers to obtain competitive and accurate pricing

Technical Evaluation & Compliance

- Evaluate customer designs and specifications for manufacturability, cost optimization, and compliance with applicable standards (UL 508A, NFPA 70/NEC, IPC-A-620)

- Identify technical risks, gaps, or ambiguities in RFQs and propose solutions

- Support engineering with preliminary designs, layout concepts, or assembly prints (e.g., SolidWorks) as needed

- Ensure all proposals align with internal manufacturing capabilities and best practices

Supplier Coordination & Costing

- Prepare RFQ packages and distribute to suppliers for component and fabrication pricing

- Analyze supplier quotations for accuracy, lead time, and cost competitiveness

- Coordinate with Purchasing and Supply Chain to validate sourcing strategies

- Identify cost-saving opportunities and recommend alternative components or designs where appropriate

Project Handoff & NPI Support

- Ensure a smooth transition from awarded quotation to NPI Project Manager and production teams

- Provide complete documentation packages including BOMs, drawings, specifications, and cost breakdowns

- Support clarification of scope, design intent, and customer requirements during project kickoff

- Assist in resolving discrepancies between quoted and actual project execution

Process & Continuous Improvement

- Maintain organized documentation and records of RFQs, quotes, and revisions

- Identify and implement improvements to quotation processes, tools, and accuracy

- Support internal initiatives related to ERP, cost modeling, and standardization

QUALIFICATIONS

Education

- Bachelor's degree or Associates degree in Electromechanical, Electrical, Mechatronics, or Industrial Engineering preferred, or equivalent experience

Experience

- 3 or more years of experience in manufacturing, industrial engineering, or technical sales support

- Experience with electrical control panels, industrial automation, or power distribution systems strongly preferred

- Prior experience in quotation, estimating, or pre-sales engineering highly desirable

TECHNICAL SKILLS

- Strong understanding of electrical control panel and power distribution systems

- Ability to interpret electrical schematics, assembly drawings, and specifications

- Knowledge of applicable standards (UL 508A, NFPA 70, IPC-A-620)

- Experience with ERP/MRP systems (e.g., SyteLine or equivalent) and BOM management

- Familiarity with CAD tools such as SolidWorks

PROJECT & BUSINESS SKILLS

- Strong organizational and project tracking abilities to manage multiple RFQs simultaneously

- Ability to develop accurate cost models and pricing strategies

- Proficiency with Microsoft Office tools (Excel, Word, PowerPoint)

SOFT SKILLS

- Excellent communication and customer-facing skills

- Strong cross-functional collaboration and stakeholder management abilities

- Detail-oriented with strong analytical and problem-solving skills

- Ability to work in a fast-paced, deadline-driven environment

PREFERRED QUALIFICATIONS

- Experience in UL panel shops or custom panel manufacturing

- Familiarity with Lean manufacturing or cost optimization techniques

- Experience supporting NPI or product launch processes

WORK ENVIRONMENT

- Combination of office and manufacturing floor environment at our Reading, PA facility

- Frequent interaction with internal departments and external customers/suppliers

- Occasional travel may be required

- High level of collaboration using digital tools (Teams, email) and in-person coordination

KEY PERFORMANCE INDICATORS

- Quote turnaround time

- Quote accuracy (cost vs. actual)

- Win rate / conversion rate of quotations

- Customer response time and satisfaction

- Effectiveness of handoff to NPI and production teams

WHAT WE OFFER

- Competitive salary and performance bonuses

- Health, dental, and vision insurance

- 401k retirement plan with company match

- Paid time off and holidays

- Professional development opportunities

Indicon LLC is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where every team member is valued and supported.