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Support Engineer Jobs in Pittsburgh, PA (NOW HIRING)

Staffingine LLC

Java Support Engineer

Pittsburgh, PA · On-site

Java Support Engineer Job Location: Pittsburgh, PA Job Type: Contract * Application Support Maintenance Provide technical support for Java based applications monitor system performance and ensure ...

NEP GROUP

IP Support Engineer

Pittsburgh, PA

This position provides 24/7 engineering support to NEP SMPTE 2110 (IP) broadcast mobile units, studios and systems. Essential Duties/Responsibilities: Provide 24/7 technical support for NEP mobile ...

ConnexPay

Enterprise Support Engineer II

Pittsburgh, PA · Remote

The Enterprise Support Engineer II will help improve support processes, analyze ticket trends, manage technical equipment inventory, coordinate support coverage, train users, and collaborate with ...

New

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

ACA Group

Application Support Engineer

Pittsburgh, PA · Hybrid

This role is integral to the daily operations of our technology support team, with a specific focus ... Work collaboratively with developers and product owners to identify corrective actions or effective ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

Integrity Resources

Be Seen First

Sales Support Engineer - Automation

Cranberry Township, PA · Remote

$50K - $60K/yr

Engineering-like discipline. Detailed and organized. Runs a checklist. Does not leave gaps. Basic procurement and support - Can read a tag, work a vendor portal, chase an order, and keep a project ...

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Support Engineer information

See Pittsburgh, PA salary details

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$66

How much do support engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for support engineer in Pittsburgh, PA is $38.71, according to ZipRecruiter salary data. Most workers in this role earn between $28.70 and $45.29 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $80,510 per year, or $38.7 per hour.

Java Support Engineer

Pittsburgh, PA • On-site

Staffingine LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Staffingine LLCexternal

Contractor

Re-posted 27 days ago

Job description

Job Title: Java Support Engineer
Job Location: Pittsburgh, PA
Job Type: Contract

Job Description:

  • Application Support Maintenance Provide technical support for Java based applications monitor system performance and ensure stability
  • Troubleshooting Debugging Diagnose and resolve complex production incidents bugs and performance issues
  • Technical Collaboration Work with development teams to implement fixes enhance application performance and deploy updates
  • Documentation Document support processes technical analyses and root cause resolutions
  • On Call Support Participate in 247365 rotational on call support for critical issues
  • Performance Optimization Analyze application data tune system performance and modernize refactor underperforming software
  • Required Technical Skills
  • Languages Strong Java programming skills
  • Frameworks Spring Framework Spring Boot Hibernate Struts
  • Databases Proficiency in SQL and database management
  • Tools Maven Gradle Git and monitoring logging tools eg ELK stack
  • Middleware IBM MQ Active MQ or similar messaging tools

Qualifications

  • Bachelor’s degree in computer science information technology or a related field
  • Proven experience in technical support specifically with Java applications
  • Strong problem solving communication and analytical abilities