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Support Engineer Jobs in Pennsylvania (NOW HIRING)

Hy-Tek

Automation Support Engineer

York, PA · On-site

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer ...

Hy-Tek

Automation Support Engineer

Harrisburg, PA

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer ...

Hy-Tek

Automation Support Engineer

Harrisburg, PA · On-site

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer ...

Hy-Tek

Automation Support Engineer

York, PA · On-site

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer ...

HealthVerity

Desktop Support Engineer

Philadelphia, PA · On-site

ROLE OVERVIEW We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Pennsylvania

Support Engineer information

See Pennsylvania salary details

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How much do support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for support engineer in Pennsylvania is $39.97, according to ZipRecruiter salary data. Most workers in this role earn between $29.62 and $46.73 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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For Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:

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The top searched job categories for Support Engineer jobs in Pennsylvania are:

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Cities in Pennsylvania with the most Support Engineer job openings:

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For Support Engineer jobs in PA, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Pennsylvania as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,129 per year, or $40 per hour.

IT Deskside Support Engineer

Pittsburgh, PA • On-site

Apptad, Inc.
IT Services • 501 - 1,000 employees
Learn more about Apptad, Inc.external

Full-time

Posted 14 days ago

Job description

Role- IT Deskside Support Engineer
Location- 501 Penn Avenue, Pittsburgh, PA 15222
Summary
FUNCTION: Field / Deskside IT Support
WORK MODEL: Onsite / Field-Based
COVERAGE MODEL: Site-Aligned with Field Mobility
TRAVEL: Within assigned ~30-mile radius
SHIFT MODEL: Business Hours + On-Call / Extended Support as required
ROLE PURPOSE
The IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart-hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.
This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device-level, and site-specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
ACCOUNTABILITY BOUNDARY
The IT Deskside Support Engineer is fully accountable for:
  • Business Hours & Non-Business Hours On-Call support required
  • Onsite incident and request execution quality
  • Physical device availability and readiness
  • Accurate asset tracking and lifecycle updates
  • Safe handling of equipment in clinical environments
  • Timely resolution of issues escalated from Service Desk
  • Clear communication with users, Service Desk, and resolver teams

EXHAUSTIVE KEY RESPONSIBILITIES
1. Onsite Deskside & Field Incident Resolution
  • Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
  • Provide in-person support for clinicians, nurses, researchers, and corporate staff.
  • Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
  • Troubleshoot and resolve:
    • Laptop and desktop failures
    • Boot, OS, driver, and performance issues
    • Peripheral connectivity and malfunctions
  • Ensure minimal downtime for users performing patient-care or time-critical activities.
  • Restore operational capability with speed and accuracy while maintaining safety.

2. IMAC & Deployment Services (Install, Move, Add, Change)
  • Perform full IMAC lifecycle activities, including:
    • New device deployments and refreshes
    • User onboarding and workstation setup
    • Physical moves and reconfigurations
    • Device replacements and upgrades
  • Coordinate installations with user availability and site access constraints.
  • Configure devices as per standards, images, and security baselines.
  • Validate post-deployment functionality before handover to the user.
  • Ensure old or replaced assets are returned, secured, or disposed of correctly.

3. Hardware & Peripheral Support
  • Provide hands-on support for:
    • Laptops and desktops
    • Monitors (single/multi-display)
    • Printers (local and network)
    • Docking stations, keyboards, mice, accessories
  • Replace faulty components and coordinate warranty or vendor repairs where required.
  • Perform physical inspections to identify early hardware degradation risks.
  • Support clinical-adjacent equipment were permitted under scope.
  • Ensure cleanliness, labelling, cabling discipline, and workstation safety.

REQUIRED EXPERIENCE & SKILL PROFILE
Experience
  • Minimum 4+ years of experience in:
    • Deskside IT Support
    • Field Support or Onsite IT Operations
  • Experience supporting enterprise or healthcare environments preferred.

Technical Skills
  • Strong hands-on experience with:
    • Windows desktops and laptops
    • Common peripherals and printers
    • Basic networking concepts
    • Remote support coordination tools
  • Familiarity with ITSM tools (preferably ServiceNow).

Additional Expectations
  • Ability to lift and move IT equipment safely.
  • Willingness to travel within assigned field region.
  • Flexibility for after-hours or emergency support when required.
  • Adherence to organizational security and safety policies.
Apptad logo

About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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