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Support Engineer Jobs in Pennsylvania (NOW HIRING)

Proscia

Strategic Support Engineer

Philadelphia, PA · On-site

As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of Proscia's highest-profile customers. This isn't queue work. You know your accounts better than ...

Seegrid

Technical Support Engineer

Pittsburgh, PA · On-site

Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of Seegrid. In this role, you will provide critical remote support for our fleet of robotic powered ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

ACA Group

Application Support Engineer

Pittsburgh, PA · Hybrid

This role is integral to the daily operations of our technology support team, with a specific focus ... Work collaboratively with developers and product owners to identify corrective actions or effective ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Could you be the full-time APM Fleet Support Engineer - Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dallas/Fort Worth, TX; Atlanta, GA; Denver, CO; or South San Francisco ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

Globys, Inc.

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

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How much do support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support engineer in Pennsylvania is $39.97, according to ZipRecruiter salary data. Most workers in this role earn between $29.62 and $46.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
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What job categories do people searching Support Engineer jobs in Pennsylvania look for? The top searched job categories for Support Engineer jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Support Engineer jobs? Cities in Pennsylvania with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in PA? For Support Engineer jobs in PA, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Pennsylvania as of July 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $83,129 per year, or $40 per hour.

Strategic Support Engineer

Proscia

Philadelphia, PA • On-site

Full-time

Posted 16 days ago

Job description

Reports to: Head of Global Support
Location: Remote, USA
About Proscia
Proscia is revolutionizing pathology, the last major frontier in healthcare to embrace digital. As a leader in pathology AI software, we are empowering pathologists and scientists to transition from traditional microscope-based workflows to digital, AI-driven approaches, unlocking new possibilities in precision medicine.
The digital pathology market is experiencing explosive growth as advances in AI enable unprecedented insights into diseases like cancer. Pathology is central to medicine, and the shift to AI-powered solutions is not just modernizing workflows-it's transforming how diseases are diagnosed, treated, and understood. Predictions for the future of pathology show a tidal wave of adoption, with experts describing the field as "poised for the next major breakthrough" in healthcare innovation.
Backed by over $100 million in funding from leading healthcare and technology investors, Proscia is at the forefront of this revolution. Joining Proscia means being part of a company at the cutting edge of healthcare innovation, where the possibilities are limitless. With the convergence of AI, precision medicine, and digital pathology, we're not just changing pathology-we're redefining what's possible in medicine.
About the Role
Some customers don't file a ticket and wait. They pick up the phone and expect the person on the other end to already understand their environment and workflows. Those are your customers. Proscia's most strategic accounts run mission-critical digital pathology at scale, and they turn to one person who owns the technical relationship end-to-end.
As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of Proscia's highest-profile customers. This isn't queue work. You know your accounts better than anyone, drive their hardest issues to resolution, and carry what you learn back to Engineering and Product so the platform evolves to meet what your customers need. You do it in an AI-first support organization, using modern tooling to move faster than the role previously allowed.
About You
You think in relationships, not tickets. You'd rather understand a customer's workflow deeply enough to anticipate the next problem than close the current one and move on. You reason from evidence and follow through relentlessly, investigating problems across software, infrastructure, and integrations until the customer has a real answer. You're the calm voice on a major-incident call and the persuasive one in an internal prioritization debate.
You treat AI as a native part of how you work, reaching for these tools to investigate, reproduce, and communicate faster without losing the human judgment that separates a plausible answer from the right one. You know how to validate and constrain what these tools produce rather than trust them blindly. And you don't hoard what you learn; every diagnosis becomes something the team can stand on next time.
What You'll Own
  • Own your customers. Serve as the go-to SME for your assigned strategic accounts. Own their issues, run their check-in and troubleshooting calls, maintain the documentation behind them, and monitor cases to keep them moving toward resolution. Back up the broader queue as needed.
  • Crack the hard problems, AI-first. Investigate complex, multi-faceted issues across application, infrastructure, and integrations, bringing AI and modern tooling to bear to reproduce defects and reach root cause faster. Then document thoroughly and lead validation testing for the fixes. Set the standard for how the team uses AI in real customer work.
  • Lead when it counts. During major incidents, you lead the response: steady, high-touch communication and escalation with clear, timely updates to internal and external stakeholders.
  • Shape the product and align the account team. Carry a strong, evidence-based point of view: partner with Engineering, Product, and Customer Success to prioritize the fixes and features that matter most to your customers, and keep Solutions Architects, Implementation Engineers, and Sales aligned on their needs.
  • Set customers up to win. Own technical account health. Maintain a current technical success plan for each assigned account, including environment architecture, integrations, known risks, recurring issues, upgrade posture, and mitigation actions. Identify emerging risks early and drive cross-functional plans before they become customer-impacting incidents.

What You Bring
  • Bachelor's degree in Computer Science, Biomedical Engineering, or a related field, or equivalent professional experience.
  • 5+ years of technical support or related experience, with a focus on large, strategic accounts.
  • Expertise in digital pathology, healthcare, or related industries, including how software and hardware integrate, and a track record of troubleshooting complex issues.
  • Fluency with AI-assisted workflows: you've made AI a default part of how you investigate and communicate, and you know how to validate and constrain what it produces.
  • Hands-on proficiency across diagnostic, monitoring, and support tooling, Linux/Windows environments, networking protocols, and cloud (AWS, Azure, Kubernetes).
  • Strong root-cause, debugging, testing, and validation skills for complex software and infrastructure issues.
  • Proven experience mentoring or leading other technical professionals, and influencing internal teams (Engineering, Product, Technical Operations) to prioritize customer needs.
  • Excellent written and verbal communication, with real experience managing customer relationships and incident communications.
  • The ability to manage multiple high-profile accounts at once, prioritizing by business impact and proactively anticipating customer needs.

Nice-to-Haves
  • Experience influencing product or engineering roadmaps from support and customer data.
  • A point of view on where AI is headed in technical support, and ideas you're eager to put into practice.
  • Experience in regulated or other mission-critical environments, and a background that spans multiple domains.

Beyond Just Work
As a company in healthcare, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.
Our office environment is designed for creativity and agility: with walls as notepads and couches for collaboration. We're located in the heart of Philadelphia, with views of the city so you can spend your time focusing on what matters most.
At Proscia, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.

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