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Senior Support Engineer Jobs in Pennsylvania (NOW HIRING)

Innova Solutions

Sr Support Engineer

Erie, PA · On-site

Pennsylvania, US As a Sr Support Engineer, you will: * Experience playing the role of Production Support Engineer * Very good communication and customer facing skill * Should be very good experience ...

Zscaler

Role We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world ...

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$22.6K

$103.5K

$159.4K

How much do senior support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior support engineer in Pennsylvania is $103,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $124,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

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What job categories do people searching Senior Support Engineer jobs in Pennsylvania look for? The top searched job categories for Senior Support Engineer jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Senior Support Engineer jobs? Cities in Pennsylvania with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in PA? For Senior Support Engineer jobs in PA, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Sr Support Engineer

Sr Support Engineer

Innova Solutions

Erie, PA • On-site

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Innova Solutions rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

183rd of 204 rated it services

Job description

Innova Solutions is immediately hiring a Sr Support Engineer
Position type: Permanent
Duration: Fulltime
Location: Pennsylvania, US
As a Sr Support Engineer, you will:

  • Experience playing the role of Production Support Engineer
  • Very good communication and customer facing skill
  • Should be very good experience working on the incident management/logging tool ServiceNow
  • Hands on experience in the monitoring tool 'App Dynamics', Splunk
  • Should have experience in trouble shooting portal-based applications developed on Mendix/React/Javascript
  • Knowledge of US Insurance domain is an added plus
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!
Karthik Saraswathi
Senior Manager
PAY RANGE AND BENEFITS:
Pay Range: $ 76,500 - 89,500 $ Per Year
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
  • Named One of America's Best Employers for New Grads by Forbes (2024
  • Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
  • One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
  • One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
  • Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
  • AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Thank You!
Team Innova Solutions
Innova Solutions logo

About Innova Solutions

Sourced by ZipRecruiter

Innova Solutions Inc., headquartered in Duluth, GA, US, is a prominent player in the digital transformation and technology solutions industry. The company's innovative approach focuses on accelerating change and empowering businesses to better serve their customers in today's digital age. The products and services offered by Innova Solutions range from data analytics and cloud services to cybersecurity solutions, artificial intelligence, and machine learning. The company was founded with a commitment to provide groundbreaking solutions, and this commitment continues to shape its operations and drive its growth strategy.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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