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Senior Support Engineer Jobs in Allentown, PA (NOW HIRING)

Hunterdon Health

Senior System Engineer

Flemington, NJ

$105.60K - $144.60K/yr

Position Summary A Senior System Engineer will design, support and implement advanced server based technology as well as provide advanced support for the daily technical functions as they relate to ...

Hunterdon Health

Senior System Engineer

Flemington, NJ · On-site

$76.58K - $95.72K/yr

Position Summary A Senior System Engineer will design, support and implement advanced server based technology as well as provide advanced support for the daily technical functions as they relate to ...

Penn Technical Staffing

Sr. Electrical Engineer

Pottstown, PA · On-site

$104.50K - $136.10K/yr

A well-established engineering company located in Pottstown, PA is seeking a Senior Electrical ... They will lead a team through the design coordination, execution, procurement support, and ...

Penn Technical Staffing

Sr. Electrical Engineer

Pottstown, PA · On-site

$104.50K - $136.10K/yr

A well-established engineering company located in Pottstown, PA is seeking a Senior Electrical ... They will lead a team through the design coordination, execution, procurement support, and ...

Core BTS

Senior Project Engineer

Lyon Station, PA

$45 - $50/hr

The Sr. Project Engineer manages project engineering functions and provides engineering support to Project Manager on large-scale/highly complex capital improvement projects in accordance with Client ...

Top Engineer

Software Engineer

Freemansburg, PA · On-site

Support issue resolution, technical decision making, and continuous improvement activity across the ... senior leadership team, look at the great employee benefits, and consider the ongoing expansion ...

CyberCoders

Senior Network Engineer

Bethlehem, PA

$155K/yr

Senior Network Engineer Position: Senior Network Engineer Location: Bethlehem, PA, Onsite 5 days a ... Design, implement, and support LAN/WAN/WLAN infrastructure, including routers, switches ...

Tyber Medical LLC

Senior Development Engineer

Bethlehem, PA

$103.30K - $141.80K/yr

Senior Development Engineer Description: Design medical grade products that are solutions to end ... Provide technical elements as needed to support regulatory submissions and patent applications ...

Tyber Medical LLC

Senior Development Engineer

Bethlehem, PA · On-site

$103.30K - $141.80K/yr

Senior Development Engineer Description: Design medical grade products that are solutions to end ... Provide technical elements as needed to support regulatory submissions and patent applications ...

Tyber Medical LLC

Senior Development Engineer

Bethlehem, PA · On-site

$103.30K - $141.80K/yr

Senior Development Engineer Description: Design medical grade products that are solutions to end ... Provide technical elements as needed to support regulatory submissions and patent applications ...

PRI Technology

Be Seen First

Senior Observability Engineer

Bethlehem, PA · On-site

$80 - $90/hr

I have a long term contract opportunity for a Senior Observability Engineer to join the team ... Administer, configure, and support Splunk (OpenTelemetry or AppDynamics) platforms to meet ...

GFT.

Senior Bridge Engineer

Allentown, PA

$120K - $140K/yr

We are looking for a Senior Bridge Engineer with a PennDOT focus as well as City of Philadelphia ... Office support for construction support services * Work with contractor or other consultants to ...

Clemens Food Group

Senior Project Engineer

Hatfield, PA · On-site

$100K - $130.30K/yr

Senior Project Engineer Location: Hatfield, PA | Onsite The Senior Project Engineer is responsible ... Support new product commercialization and operational initiatives Qualifications * Bachelor ...

American Crane

Electrical Engineer

Douglassville, PA · On-site

$80K - $115K/yr

Develop working relationships across Engineering and Manufacturing Mid-Level & Senior Engineers * Contribute independently to electrical design and troubleshooting activities * Support cross ...

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Senior Support Engineer information

See Allentown, PA salary details

$22.2K

$101.9K

$156.9K

How much do senior support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior support engineer in Allentown, PA is $101,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $122,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What job categories do people searching Senior Support Engineer jobs in Allentown, PA look for? The top searched job categories for Senior Support Engineer jobs in Allentown, PA are:
What cities near Allentown, PA are hiring for Senior Support Engineer jobs? Cities near Allentown, PA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Senior System Engineer

Senior System Engineer

Hunterdon Health

Flemington, NJ

$105.60K - $144.60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Hunterdon Health rating

6.7

Company rating: 6.7 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Position Summary

A Senior System Engineer will design, support and implement advanced server based technology as well as provide advanced support for the daily technical functions as they relate to server environment. Senior System Engineers will work with the Manager of System Engineering and IS Leadership on all server related projects as well as all operational server support and administration. A Senior System Engineer provides advanced level support of primary or essential responsibilities.

Primary Position Responsibilities

1. Planning, design, management and support of the Desktop and Server environment.
2. Planning, design, management and implementation of the Storage Area Network.
3. Planning, design, management and support of the VDI/VMware PC/Server environment.
4. Supporting the technical testing of IT solutions.
5. Collaboration with all IS department teams.
6. Effective use of all IS Information Systems.
7. Other duties as assigned.

Qualifications

Minimum Education:

Required:

High School Diploma or Equivalent

Preferred:

Bachelors Degree in Computer Science Certificate and/or Advanced Specialized or Technical Training in VMWare technologies preferred.


Minimum Years of Experience (Amount, Type and Variation):

Required:

5 years in computer science related field

Preferred:

5 - 10 + years in computer science related field.


License, Registry or Certification:

Required:

None

Preferred:

Network +, MCP, MCSE, VCP


Knowledge, Skills and/or Abilities:

Required:

Strong computer troubleshooting skills

Preferred:

Familiarity with OSI model (Open Systems Interconnection), specifically how it relates to client / server
troubleshooting.

Hunterdon Health is committed to providing a competitive benefit package to our employees.  Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

What Hunterdon Health employees say

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