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Senior Support Engineer Jobs in Collegeville, PA

Boeing

Senior Support Integration Specialist

Ridley Park, PA · On-site

$126.65K - $171.35K/yr

Senior Support Integration Specialist Company: The Boeing Company Boeing Global Services (BGS) is ... Reviews program and engineering change proposals and assesses product support impact * Develops ...

Boeing

Senior Support Integration Specialist

Ridley Park, PA · On-site

$126.65K - $171.35K/yr

Senior Support Integration Specialist Company: The Boeing Company Boeing Global Services (BGS) is ... Reviews program and engineering change proposals and assesses product support impact * Develops ...

Wawa, Inc.

SAP Support Engineer

Media, PA · On-site

Act as an escalation point for Tier 1 support teams and coordinate with senior SAP analysts, developers, basis teams, and vendors for complex issues. * Identify opportunities to improve monitoring ...

Datavant

Customer Support Engineer

Philadelphia, PA · On-site

$72K - $90K/yr

... Engineer to own customer-facing technical work end-to-end, including the cases that don't fit the ... pull in senior support thoughtfully when warranted * Translate technical complexity for both ...

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Senior Support Engineer information

See Collegeville, PA salary details

$22.3K

$102.3K

$157.5K

How much do senior support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior support engineer in Collegeville, PA is $102,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,700.00 and $123,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Collegeville, PA? For Senior Support Engineer jobs in Collegeville, PA, the most frequently searched job titles are:
What cities near Collegeville, PA are hiring for Senior Support Engineer jobs? Cities near Collegeville, PA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Level 3 - Senior Cloud Support Engineer

Level 3 - Senior Cloud Support Engineer

Cloudnexa

Newtown Square, PA

Full-time

Posted 14 days ago

Job description

Company Description

Cloudnexa is an Amazon Web Services (AWS) Premier Partner that is looking for an experienced and motivated Cloud support engineer that enjoys solving problems, working with customers, and has a strong technical background.  As an AWS Cloud Engineer, you will be the 3rd Level Support responsible for diving deep into technical issues that arise and developing solutions for our customer.  In addition to support, handling Well-Architected Framework Reviews and other Professional Service engagements will be required.  The ideal candidate should be a detail-oriented self-starter with independent problem solving skills, who exhibits excellent verbal and written communication skills.

This position will provide the opportunity to gain top-notch experience in cloud computing through Cloudnexa's 24/7 support and professional services operations, focused out of the Honolulu, Salt Lake City, and Philadelphia regions.

Job Description
  • General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration.
  • Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems.
  • Support pre-sales activities for designing and scoping new customer engagements. 
  • Quality check existing support team work. 
  • Implementing ways to automate and improve repetitive processes.
  • Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions. 
  • Ability to deal with ambiguity and juggle multiple tasks at once.
  • Ability to conduct an AWS Well-Architected Framework Review.
  • Participate in a 24x7 on-call rotation. 
  • Mentor existing junior Support Engineers. 
Qualifications
  • Bachelor's Degree in Computer Science or related technical field.
  • 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position.
  • 2+ years in a customer facing consulting or support role.  
  • 3+ years of experience with both Linux/Unix and Windows OS support.
  • 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc.
  • 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent.
  • Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting.
  • Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management. 
  • Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning.
  • Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell.

  • Strong technical documentation skills. 

  • Excellent verbal and written communication skills.

  • AWS SysOps Administrator - Associate Certification or equivalent.
  • AWS Solutions Architect - Associate Certification or equivalent.
  • AWS Solutions Architect - Professional Certification or equivalent AWS Certification.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Interview Requirements:

  • Video conference interview(s) are required. 
  • Candidates will be required to verify and pass the following background checks.
    • Criminal background check.
    • Education background check.
    • Employment history check.
    • Drug screening.
    • Verify the right to work within the United States.

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