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Senior Support Engineer Jobs in Pennsylvania (NOW HIRING)

Boeing

Senior Support Integration Specialist

Ridley Park, PA · On-site

$126.65K - $171.35K/yr

Senior Support Integration Specialist Company: The Boeing Company Boeing Global Services (BGS) is ... Reviews program and engineering change proposals and assesses product support impact * Develops ...

Boeing

Senior Support Integration Specialist

Ridley Park, PA · On-site

$126.65K - $171.35K/yr

Senior Support Integration Specialist Company: The Boeing Company Boeing Global Services (BGS) is ... Reviews program and engineering change proposals and assesses product support impact * Develops ...

AspenTech

Sr Technical Support Engineer

Reading, PA · On-site

... engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution. Uncover and analyze client/prospect needs to support ...

Wawa, Inc.

SAP Support Engineer

Media, PA · On-site

Act as an escalation point for Tier 1 support teams and coordinate with senior SAP analysts, developers, basis teams, and vendors for complex issues. * Identify opportunities to improve monitoring ...

Datavant

Customer Support Engineer

Philadelphia, PA · On-site

$72K - $90K/yr

... Engineer to own customer-facing technical work end-to-end, including the cases that don't fit the ... pull in senior support thoughtfully when warranted * Translate technical complexity for both ...

Wawa, Inc.

SAP Support Engineer

Media, PA · On-site

... senior SAP analysts, developers, basis teams, and vendors for complex issues. • Identify opportunities to improve monitoring, alerting, automation, or support processes. • Contribute to problem ...

Mullen Coughlin LLC

IT Support Engineer II

Devon, PA

IT Support Engineer II Mullen Coughlin is a highly successful, fast growing multi-country niche law ... Act as a senior escalation resource, receiving and resolving complex escalations from other support ...

Mullen Coughlin LLC

IT Support Engineer II

Devon, PA · On-site

IT Support Engineer II Mullen Coughlin is a highly successful, fast growing multi-country niche law ... Act as a senior escalation resource, receiving and resolving complex escalations from other support ...

The Pennsylvania State University

$109.30K - $191K/yr

The Applied Research Laboratory at Penn State is seeking a DevSecOps Integration & Support engineer ... or Senior level depending on the successful candidate's education, and experience. Minimally ...

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Senior Support Engineer information

See Pennsylvania salary details

$22.6K

$103.5K

$159.4K

How much do senior support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior support engineer in Pennsylvania is $103,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $124,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Pennsylvania? For Senior Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Pennsylvania look for? The top searched job categories for Senior Support Engineer jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Senior Support Engineer jobs? Cities in Pennsylvania with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in PA? For Senior Support Engineer jobs in PA, the most frequently searched job titles are:
Senior Support Engineer jobs near you
D489 Construction Support Component Engineer (Senior / Specialist)

D489 Construction Support Component Engineer (Senior / Specialist)

General Dynamics Electric Boat

Media, PA

Full-time

Posted 26 days ago

General Dynamics Electric Boat rating

8.2

Company rating: 8.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

80th of 511 rated manufacturers

Job description

Overview
Electric Boat is overseeing the construction of the Integrated Propulsion System (IPS) Motor Module for future COLUMBIA Class Submarines which will be performed at a vendor site in Philadelphia, PA. Electric Boat is also overseeing the execution of test programs for IPS components which is performed at the Compatibility Test Facility (CTF) in Philadelphia, PA. D489 CLB Propulsion Engineering is seeking experienced candidates to support construction of Motor Modules and periodic support of test programs of production and pre-production IPS components in the Philadelphia Navy Yard.
The selected candidate will provide design and deck plate support for main propulsion system (MPS) equipment (e.g., main propulsion controls and ACC subcomponent, main propulsion motor drives, and main propulsion switchboards) during follow-on motor module construction. The candidate will also provide deck plate support of MPS pre-production equipment and MPS components during follow-on motor module test programs (MMTPs) and inter module test programs on an as needed basis.
The position will be a permanent role onsite in Philadelphia, PA reporting to the historic Philadelphia Navy Yard located 4 miles from Center City. The candidate is expected to complete a 3 to 6 mo. training rotation in New London, CT with the respective component group(s) prior to permanent transfer down to Philadelphia, PA. Internal transfers (New London/Groton/Quonset Point) will be offered a relocation package which includes a moving package and a 15% site differential bonus applied to the hire's base salary at the completion of their training rotation. The position is expected to support 16/5 up to 24/7 construction and testing as required with 2nd / 3rd shift differentials applied per policy when assigned. This position also receives straight time compensation for additional hours worked in accordance with policy.
This role will primarily be a 1st shift position.
The selected candidate will be required to collaborate with IPS cognizant component groups to troubleshoot more complicated issues as they arise.
Additional responsibilities include:
  1. Determine the root cause of any IPS cognizant issues encountered and expeditiously correct any deficiencies to minimize interruptions to construction
  2. Perform surveillances of work being performed under area of cognizance
  3. Act as a primary Electric Boat contact for on-site IPS component suppliers
  4. Support development of IPS cognizant component group engineering directions
  5. Support other locations with issue resolution of COLUMBIA specific equipment
  6. Support construction activities and shipboard integration at Electric Boat manufacturing facilities
  7. Gather data / information to support development of COLUMBIA IPS design and documentation improvements
  8. Interface with technical and management personnel at NAVSEA, NNL, NSWC, and vendors
  9. Support IPS test programs as applicable
  10. Mentor to entry level engineers
  11. Work as a component shift lead
  12. Advisor to management (Specialist)

Qualifications
Required:
  • Bachelor of Science in engineering or related technical field is required (e.g. Electrical, Systems, Mechanical, Marine, Mechatronics, Physics, Mathematics, etc.)
  • 5 - 14 years of post-graduate engineering experience is required

Preferred:
  • Masters of Science or Engineering degree with technical background (e.g. Electrical, Systems, Mechanical, Marine, Mechatronics, Physics, Mathematics, etc.) is preferred
  • 1 - 14 year(s) of COLUMBIA or VA engineering experience (design of a ship component or similar program, including the preparation, review and approval of technical work documents, or test procedures) is preferred
  • Knowledge of the COLUMBIA IPS component and system designs as well as the CTF requirements and capabilities is preferred
  • Prior experience supporting COLUMBIA IPS component work of either Main Propulsion Drives (MPDs), Main Propulsion Controllers (MPCs), Main Propulsion Switchboards (MP SWBDs) or ACCs is preferred
  • Experience working with NAVSEA/NNL
  • Multi-disciplinary systems engineering experience in complex systems based products
  • Experience with MIL Standards
  • Experience in control systems, power electronics, variable speed motor drives, software configuration management, fluid systems engineering, or thermal analysis
  • Experience supporting deck plate work evolutions and interfacing with Operations and Test

Skills
  • Experience using Microsoft products
  • Experience working in a high stress, high tempo environment
  • Experience working long hours
  • Able to work independently and adhere to strict work control requirements
  • Positive attitude and strong ability to work well with others

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