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Technical Support Engineer Remote Jobs in Reading, PA

PROTOGEN INC

Lead Power Systems Engineer

Quakertown, PA · Remote

$140K/yr

Lower 48 United States Employment Type: Full-time, Remote The Lead Power Systems Engineer is a key ... Provide technical support and guidance to clients, contractors, and internal stakeholders

PROTOGEN INC

Lead Power Systems Engineer

Quakertown, PA · Remote

$140K/yr

Lower 48 United States Employment Type: Full-time, Remote The Lead Power Systems Engineer is a key ... Provide technical support and guidance to clients, contractors, and internal stakeholders

PROTOGEN INC

Lead Power Systems Engineer

Quakertown, PA · Remote

$140K/yr

Lower 48 United States Employment Type: Full-time, Remote The Lead Power Systems Engineer is a key ... Provide technical support and guidance to clients, contractors, and internal stakeholders

Rentokil

IT Infrastructure Engineer

Wyomissing, PA · Remote

Coordinates and directs contracted on-site technical vendors across remote branch offices. Remotely ... Supports an on-call rotation and participates in scheduled off-hours/weekend project work to ...

Ocean Spray

Environmental Engineer

Breinigsville, PA · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Oversee and provide technical expertise for environmental systems, including wastewater treatment ...

Substation Engineering Company

Be Seen First

Lead Protection & Control Engineer - Relay Settings

Reading, PA · Remote

$135K - $175K/yr

Supports SCADA and RTU interfaces related to protection and control. * Performs engineering ... Provides technical direction to junior engineers and designers. * Ensures quality assurance and ...

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Technical Support Engineer Remote information

See Reading, PA salary details

$36K

$75.9K

$114.8K

How much do technical support engineer remote jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support engineer remote in Reading, PA is $75,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $94,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are popular job titles related to Technical Support Engineer Remote jobs in Reading, PA?

For Technical Support Engineer Remote jobs in Reading, PA, the most frequently searched job titles are:

What cities near Reading, PA are hiring for Technical Support Engineer Remote jobs?

Cities near Reading, PA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Reading, PA as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $75,898 per year, or $36.5 per hour.

Product Technical Support Advisor - Automotive Eastwood

Pottstown, PA • Remote

The Eastwood Company
See more jobs at The Eastwood Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Like talking cars, auto restoration, problem solving and helping others?
Then you've found your dream job – Eastwood Technical Support Advisor
To help our customers Do the Job Right, and experience a positive Customer experience, our Technical Support Advisor assists in navigating our customers through any obstacles or hurdles they may encounter while using Eastwood’s wide range of auto restoration tools and products. They play a critical role in helping our customers build their dream car as well as get their daily back on the road.
The Technical Support Advisor will leverage their automotive restoration knowledge to provide technical solutions and recommendations for our customers over the phone, email, chat and text.
This is a good opportunity for the individual who'd like to work in a role connected cars that does not involve turning wrenches and crawling under and around cars. You can save, and once again enjoy, doing that with your own car. 
As a Customer Solutions Technical Support Advisor, you'll:
  • Respond to customer calls, chats, emails and text providing troubleshooting assistance.
  • Become proficient in the use of the ERP & CRM systems (our ordering and information computer programs), and other digital tools used to aid in supporting the customer and their goals.
  • Provide information learned from customers to our product team, continuing to strengthen the quality of the variety of Auto-Resto tools and solutions that we provide to the community.
  • Develop a technical expertise of Eastwood’s wide range of auto restoration tools and products.
  • Provide answers to customers questions via Q&As on our website, and other social platforms.
  • Add value through educating the customer on parts, recommended consumables, and Eastwood’s Extended Service Plan (ESP)
     
You'll be more successful, if you:
  • Have automotive restoration experience
  • Take ownership for your customers
  • Are able to identify opportunities that provide value for the customer
  • Make a commitment to learn about our products
  • Are pro-active and take a positive approach in problem solving
  • Have good communication skills
  • Are comfortable working with computers and learning new systems
  • Adequate space for equipment and a quiet location if working remote
     
Your schedule:
  • We are actively looking for candidates across all shifts and, are open to part time.  Let us know what hours will work for you.
  • Tech Specialist work within the following hours:
    • 9:00am - 7:pm EST, Monday - Friday

As a member of the Eastwood Team, you'll receive:
  • Training
  • Equipment needed to get the job done
  • Vanguard 401k with 100% company match up to 5% of your pay and the match belongs to you as soon as you receive it
  • Paid time off
  • Medical/dental/vision benefits
  • Life and accidental death & dismemberment insurances
  • Voluntary benefits - identify protection, additional life and accident insurance
  • Eastwood merchandise discount

Eastwood provides solutions that inspire our customers to make it their own in the DIY automotive niche. We do this by educating and inspiring, ensuring product quality through in-house research, development and testing, and providing professional results at DIY prices.
Are you ready to join the team? We look forward to hearing from you.
EOE
The Eastwood Company participates in E-Verify.
 

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