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Remote Customer Support Engineer Jobs in Pennsylvania

Entrust Datacard

... secure remote customer and business onboarding. By assessing government-issued IDs and facial ... About the Opportunity Our Customer Support Engineers have a deep understanding of our products and ...

Corps Team

Customer Support Associate

New Kensington, PA · Remote

$22 - $23/hr

This role is remote, but candidates must be US based and close enough to the client's office for ... Overview The Associate Customer Service Representative is an individual contributor who supports ...

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Pittsburgh, PA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Allentown, PA · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Remote Customer Support Engineer information

See Pennsylvania salary details

$39.1K

$78.8K

$108.8K

How much do remote customer support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer support engineer in Pennsylvania is $78,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Pennsylvania? For Remote Customer Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Pennsylvania look for? The top searched job categories for Remote Customer Support Engineer jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Customer Support Engineer jobs? Cities in Pennsylvania with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Pennsylvania as of May 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,757 per year, or $37.9 per hour.
Customer Support Engineer - Onfido Solutions

Customer Support Engineer - Onfido Solutions

Entrust Datacard

Remote

Full-time

Posted 11 days ago

Job description

Join us at Entrust

At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

About the Team

You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.

Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.

About the Opportunity

Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail.

This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays.

Candidate must be willing to work in US shift starting at 6:30pm IST.

Responsibilities:

  • Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.

  • Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.

  • Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.

  • Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.

  • Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

Qualifications:

Basic Qualifications

  • A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role

  • Empathy, and desire to help others.

  • Pragmatic problem-solving and critical thinking skills.

  • Diligence, patience and friendliness under time pressure.

  • Time management and the ability to multitask.

  • Willingness and ability to work on some public holidays as required to provide customer support.

  • Strong analytical skills, familiar with system log analysis.

  • Experience writing documentation for Knowledge Base and Help Centers.

  • Can work independently and make decisions even when limited details are available.

  • Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.

  • Sense of urgency, ability to prioritize tasks based on business priorities.

  • Experience of managing customer expectations and delivering results against tight deadlines.

  • Fluent spoken and written English.

  • Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.

  • Good knowledge of SQL databases.

  • Knowledge of APIs, SDKs, and web applications and how they work.

  • Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Preferred Qualifications:

  • BSc/MSc in Computer Science, Engineering or other science subject.

  • Familiarity with an Agile environment.

#LI-NR1

At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:

  • Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

  • Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

  • Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.

Apply today!

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Neha RathoreNeha.Rathore@entrust.com

Apply