Remote Customer Support Engineer Jobs in Scranton, PA

Position Title: Senior Technical Support Engineer

Location: Exton, PA or Remote

Position Summary

Are you passionate about solving complex technical challenges and becoming a recognized expert in your field? As a Senior Engineer, you'll combine deep technical expertise with creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our users.

We're looking for someone who thrives on continuous learning, stays ahead of industry trends, and enjoys turning new ideas into practical solutions. You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects.

Responsibilities

• Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
• Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
• Collaborate with global engineering, product, and support teams to improve products and customer experiences.
• Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
• Act as a technical leader and trusted expert within your area of specialization.
• Contribute ideas and feedback to influence product improvements and future capabilities.
• Stay current with emerging technologies, industry trends, and best practices.
• Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
• Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
• Help define and improve troubleshooting, testing, and support processes that scale across the organization.
• Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
• Continuously develop your technical expertise, leadership skills, and professional growth.

Qualifications

• 5+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
• Strong hands-on experience with:
  • Microsoft Azure
  • Windows Server and desktop environments
  • Networking and connectivity troubleshooting
  • APIs, integrations, SSO, and OAuth

• Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes.
• Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers.
• Calm, customer-focused, and effective when managing critical or high-impact incidents.

Ideal Candidate

You'll thrive in this role if you enjoy solving the toughest technical problems, collaborating with smart people across global teams, and becoming the go-to expert others rely on when things get complicated. You'll combine strong technical depth with curiosity, ownership, and a desire to continuously improve both products and customer experiences.

If you have experience with Bentley products, that is a bonus.

Certifications (Strongly Preferred)

Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days).
Strongly Preferred:

• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Networking certs such as CCNA/CCNP (or equivalent demonstrable networking depth)
• Security fundamentals (e.g., SC-900 or equivalent) are a plus.

What we offer

A great Team and culture - please see our colleague video.

An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.

An attractive salary and benefits package.

A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.

A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-REMOTE #LI-CS1 

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com