ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Reading, PA

Liveops

Remote Customer Service Agent

Pottstown, PA · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lebanon, PA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Reading, PA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

HB Travels

Customer Experience Associate - Remote

Reading, PA · Remote

$14 - $19.25/hr

Provide customer support from a remote setting * Flexible Scheduling: Organize your availability ... around responsibilities and customer needs * Training Available: Learn customer-service processes ...

Liveops

Remote Spanish Bilingual Customer Service

Reading, PA · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Lebanon, PA · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

InsuraTec

Sales Representative (Remote)

Ephrata, PA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Reading, PA

Remote Customer Support Engineer information

See Reading, PA salary details

$37.5K

$75.5K

$104.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote customer support engineer in Reading, PA is $75,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $86,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Reading, PA?

For Remote Customer Support Engineer jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Reading, PA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Reading, PA are:

What cities near Reading, PA are hiring for Remote Customer Support Engineer jobs?

Cities near Reading, PA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,453 per year, or $36.3 per hour.

Customer Support & Travel Booking Coordinator (Remote)

Breinigsville, PA • On-site, Remote

PerLuxe Travels
See more jobs at PerLuxe Travelsexternal

Part-time

Re-posted 18 days ago

Job description

Job Brief:
We are seeking a Customer Support & Booking Coordinator to assist clients with planning and organizing vacation experiences. This entry-level remote travel support role involves helping travelers research destinations, coordinate reservations, and manage booking details for hotels, cruises, and vacation packages.
Training and booking tools are provided. This opportunity is ideal for individuals who enjoy helping others plan memorable trips while working in a flexible remote environment.
Responsibilities:
• Assist clients with researching travel options and coordinating bookings
• Support clients before and after travel with questions and trip details
• Communicate reservation confirmations, travel updates, and itinerary information
• Maintain organized records of client bookings and preferences
• Work with travel suppliers to coordinate reservations and availability
• Deliver professional, friendly customer service throughout the planning process
• Stay informed on travel promotions, destination updates, and supplier offerings
Skills Required:
• Strong communication and customer service skills
• Excellent organizational and time-management abilities
• Ability to work independently in a remote environment
• Comfortable using online systems and basic computer tools
• Detail-oriented with the ability to manage multiple tasks
• Interest in travel, hospitality, or customer support roles preferred
This remote opportunity is open to applicants located throughout the United States.

Apply