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Remote Customer Support Engineer Jobs in Philadelphia, PA

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

We're Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Philadelphia, PA

Remote Customer Support Engineer information

See Philadelphia, PA salary details

$39.4K

$79.3K

$109.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote customer support engineer in Philadelphia, PA is $79,283.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Philadelphia, PA?

For Remote Customer Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Customer Support Engineer jobs?

Cities near Philadelphia, PA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $79,283 per year, or $38.1 per hour.

Remote Customer Support & Sales Representative

SearchFindAdvance

Langhorne, PA • Remote

Full-time

Posted 24 days ago

Job description

We are seeking motivated, customer-focused individuals to join our team as Remote Customer Support & Sales Representatives. This fully remote opportunity is ideal for individuals who enjoy communicating with people, building relationships, and helping customers identify products and services that meet their needs.

In this role, you will communicate with prospective and existing clients who have requested information about our products and services. Your responsibilities will include answering questions, providing information, following up with customers, maintaining accurate records, and guiding customers through the sales process while delivering a professional and positive customer experience.

Key Responsibilities

  • Communicate with prospective and existing clients by phone, email, text message, and virtual meetings.
  • Respond to customer inquiries and provide accurate information regarding products and services.
  • Identify customer needs and assist in recommending appropriate solutions.
  • Follow up with prospective and existing customers in a timely and professional manner.
  • Maintain accurate customer records and activity within company systems.
  • Schedule and conduct virtual appointments as needed.
  • Participate in virtual meetings, training sessions, and ongoing professional development.
  • Collaborate with team members to support customer satisfaction and organizational goals.
  • Follow established company policies, procedures, and compliance guidelines.

Qualifications

  • Previous experience in customer service, sales, or another customer-facing position is preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and relationship-building abilities.
  • Basic computer proficiency and the ability to learn new software applications.
  • Strong organizational and time-management skills.
  • Ability to work independently in a remote environment.
  • Professional, dependable, and customer-focused.
  • Willingness to participate in training and ongoing professional development.

What We Offer

  • Fully remote work environment.
  • Flexible scheduling.
  • Comprehensive onboarding and ongoing training.
  • Professional development and advancement opportunities.
  • Access to company-provided technology and business tools.
  • Supportive team environment with mentorship and coaching.

If you are looking for a remote opportunity where you can develop professionally, build meaningful customer relationships, and contribute to a collaborative team, we encourage you to apply. We look forward to learning more about you.