Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
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60 Sourcegraph Customer Support Engineer Jobs Hiring Near You
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Customer Support Engineer
Tucson, AZ · On-site
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Quick apply
Customer Support Engineer
Tucson, AZ · On-site
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Customer Support Engineer
Albuquerque, NM · On-site
Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Customer Support Engineer
Albuquerque, NM · On-site
Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Customer Support Engineer
Albuquerque, NM · On-site
Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Customer Support Engineer
Albuquerque, NM · On-site
Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Austin, TX · On-site
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
Customer Support Engineer
Austin, TX · On-site
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Quick apply
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused ...
Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused ...
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
Customer Support Engineer
Manchester, IA · On-site
Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused ...
Quick apply
Customer Support Engineer
Manchester, IA · On-site
Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused ...
Customer Support Engineer
Manchester, IA · On-site
Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused ...
Customer Support Engineer
Manchester, IA · On-site
Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused ...
Customer Support Engineer
Richardson, TX · On-site
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
Customer Support Engineer
Richardson, TX · On-site
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
Customer Support Engineer
Oakland, CA · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Oakland, CA · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Denver, CO · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Denver, CO · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Raleigh, NC · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Raleigh, NC · On-site +1
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Seattle, WA · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Seattle, WA · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Full-time
Posted 25 days ago
Job description
Customer Support Engineer
United States (Field-Based Role)
Mandatory residence: Salt Lake City, Utah or Tucson, Arizona
About the Role
Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.
Role PurposeThe Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.
Key Responsibilities- Develop a strong working knowledge of simulator systems (electronics, hardware, software)
- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support
- Lead on-site service visits ensuring quality, efficiency, and safety
- Diagnose and resolve technical issues, ensuring full ownership until closure
- Document all service activities and customer interactions
- Maintain accurate records of visits, service requests, and communications
- Oversee and execute support agreements to ensure compliance with deliverables
- Manage spare parts inventory and stock control as applicable
Key Challenges- Achieve a high level of technical proficiency to work independently in the field
- Take full ownership of customer incidents from identification to resolution
- Balance technical execution with strong customer relationship management
Minimum Qualifications (Required)- Valid driver's license
- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)
- Willingness and ability to travel frequently
- Strong problem-solving skills and ability to work independently
Preferred Qualifications- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field
- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support
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