Technical Support Engineer
Richardson, TX · On-site
... support experience. * Escalate complex issues to Engineering with clear documentation ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
60 Nice Customer Support Engineer Jobs Hiring Near You
Technical Support Engineer
Richardson, TX · On-site
... support experience. * Escalate complex issues to Engineering with clear documentation ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Sr AI-Driven Enterprise Support Engineer
OR · On-site +1
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building ...
Sr AI-Driven Enterprise Support Engineer
OR · On-site +1
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building ...
... support experience. * Escalate complex issues to Engineering with clear documentation ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... support experience. * Escalate complex issues to Engineering with clear documentation ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building ...
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building ...
Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote ... Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ...
Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote ... Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ...
Principal AI-Driven Enterprise Support Engineer
OR · On-site +1
Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote ... Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ...
Principal AI-Driven Enterprise Support Engineer
OR · On-site +1
Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote ... Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ...
NiCE is a market leader in software products used by global businesses to enhance customer experiences and ensure public safety. The Senior Technical Support Engineer will provide technical ...
NiCE is a market leader in software products used by global businesses to enhance customer experiences and ensure public safety. The Senior Technical Support Engineer will provide technical ...
OR · On-site
... NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ... Strong JavaScript programming and scripting skills * Hands-on experience with conversational AI ...
... NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ... Strong JavaScript programming and scripting skills * Hands-on experience with conversational AI ...
... NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ... Strong JavaScript programming and scripting skills * Hands-on experience with conversational AI ...
$19.25 - $26.50/hr
About the Role As a Customer Success Engineer , you will be responsible for delivering world-class service and support to NiCE customers. In this customer-facing role, you will build strong ...
Technical Support Engineer
Richardson, TX · On-site
Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ... Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and ...
Technical Support Engineer
Richardson, TX · On-site
Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ... Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and ...
Senior Customer Service Engineer
$19.75 - $27/hr
About the Role As a Customer Success Engineer , you will be responsible for delivering world-class service and support to NiCE customers. In this customer-facing role, you will build strong ...
Senior Customer Service Engineer
$19.75 - $27/hr
About the Role As a Customer Success Engineer , you will be responsible for delivering world-class service and support to NiCE customers. In this customer-facing role, you will build strong ...
Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ... Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and ...
Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ... Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and ...
OR · On-site
You will be the primary interface between the Customers and NICE's support organizations while ... Mentor and coach Engineers from a technical perspective * Communicate and advocate customer ...
You will be the primary interface between the Customers and NICE's support organizations while ... Mentor and coach Engineers from a technical perspective * Communicate and advocate customer ...
You will be the primary interface between the Customers and NICE's support organizations while ... Mentor and coach Engineers from a technical perspective * Communicate and advocate customer ...
Senior Commercial Counsel
Atlanta, GA · On-site
$134K - $182K/yr
About the Role As a Senior Commerical Counsel on NiCE's Americas Legal team, you will support high-value commercial and technology transactions that are central to NiCE's customer experience business.
Senior Commercial Counsel
Atlanta, GA · On-site
$134K - $182K/yr
About the Role As a Senior Commerical Counsel on NiCE's Americas Legal team, you will support high-value commercial and technology transactions that are central to NiCE's customer experience business.
OR · Hybrid
... and customer support motions. * Collaborate with Partner Success Managers to assess partner ... Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum ...
... to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system ...
... to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system ...
... with Presales/Solutions Engineering. * Support technical responses to RFPs, RFIs, and bids ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... with Presales/Solutions Engineering. * Support technical responses to RFPs, RFIs, and bids ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
OR · On-site
... to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Senior Technical Support Specialist (Cognigy Platform)
So, what's the role all about?
As a Senior Technical Support Specialist, you'll provide expert technical support for customers using the Cognigy conversational AI platform. You'll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform.
This role is ideal for someone who enjoys solving technical problems, working with modern AI technologies, and helping customers successfully deploy enterprise conversational AI solutions.
How will you make an impact?
Have you got what it takes?
Preferred Qualifications
Experience with one or more of the following:
What will make you stand out?
We're looking for someone who is naturally curious, enjoys solving complex technical problems, and thrives at the intersection of customer support and modern AI technology. You'll be successful if you're comfortable troubleshooting APIs, integrations, cloud environments, and AI-powered applications while collaborating across Engineering, Product, and Customer Success teams to deliver outstanding customer experiences.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Senior Technical Support Specialist (Cognigy Platform)
So, what's the role all about?
As a Senior Technical Support Specialist, you'll provide expert technical support for customers using the Cognigy conversational AI platform. You'll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform.
This role is ideal for someone who enjoys solving technical problems, working with modern AI technologies, and helping customers successfully deploy enterprise conversational AI solutions.
How will you make an impact?
- Serve as the primary technical contact for customers using the Cognigy platform.
- Troubleshoot issues related to AI agents, conversation flows, REST APIs, integrations, authentication, and platform functionality.
- Investigate customer-reported issues by analyzing logs, API responses, stack traces, and system behavior to determine root cause.
- Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience.
- Escalate complex issues to Engineering with clear documentation, troubleshooting steps, and technical findings.
- Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability.
- Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and SSO.
- Assist customers with deployment and configuration across Windows, Linux, cloud, and containerized environments.
- Create and maintain internal documentation, knowledge base articles, and troubleshooting guides.
- Develop internal support tools and automation to improve operational efficiency.
- Continuously expand knowledge of Cognigy, LLM-powered solutions, AI technologies, and customer support best practices.
Have you got what it takes?
- 3+ years of experience in Technical Support, Product Support, or Technical Support Engineering.
- Experience supporting enterprise SaaS applications or cloud-based software platforms.
- Strong troubleshooting skills with experience analyzing logs, error messages, and stack traces.
- SIP knowledge, troubleshooting connections, investigating PCAPS, using WireShark and similar tools
- LLM knowledge, troubleshooting unexpected results (hallucinations), connection issues, API requirements, understanding changes in model revisions
- Hands-on experience working with REST APIs, including making requests, interpreting responses, and debugging integrations.
- Experience using API testing tools such as Postman.
- Solid understanding of Windows and Linux operating systems.
- Familiarity with browser developer tools and debugging web applications.
- Strong understanding of software architecture, databases, and system integrations.
- Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven ability to manage multiple customer issues in a fast-paced support environment.
- Strong customer-first mindset with excellent problem-solving skills.
Preferred Qualifications
Experience with one or more of the following:
- Cognigy or another conversational AI platform
- Large Language Models (LLMs) or Generative AI applications
- OAuth2, JWT, and Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
- REST APIs and webhooks
- Monitoring and observability tools such as Grafana or Kibana
- Docker and containerized applications
- Cloud platforms including AWS or Azure
- JSON and XML
- HTML/CSS
- Zendesk or similar support platforms
- GDPR and secure communication principles
What will make you stand out?
We're looking for someone who is naturally curious, enjoys solving complex technical problems, and thrives at the intersection of customer support and modern AI technology. You'll be successful if you're comfortable troubleshooting APIs, integrations, cloud environments, and AI-powered applications while collaborating across Engineering, Product, and Customer Success teams to deliver outstanding customer experiences.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.