NiCE is a leading software company recognized for its innovation in AI, cloud, and digital solutions. They are seeking a Senior Executive IT Support Specialist to provide exceptional technical ...
46 Nice Information Technology Jobs Hiring Near You
NiCE is a leading software company recognized for its innovation in AI, cloud, and digital solutions. They are seeking a Senior Executive IT Support Specialist to provide exceptional technical ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The Head of Global IT Employee Services leads NiCE's worldwide employee technology support ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The Head of Global IT Employee Services leads NiCE's worldwide employee technology support ...
The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility ... At NiCE, we don't just connect systems-we connect people, platforms, and possibilities. In this ...
The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility ... At NiCE, we don't just connect systems-we connect people, platforms, and possibilities. In this ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility ...
The Head of Global IT Employee Services leads NiCE's worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA ...
The Head of Global IT Employee Services leads NiCE's worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk ...
Senior Director, Quote to Cash Transformation
$100K - $119K/yr
A background that blends Finance, Revenue Operations, or IT transformation leadership with genuine order-to-cash or quote-to-cash domain depth - an advanced degree is a nice-to-have here, a track ...
Senior Director, Quote to Cash Transformation
$100K - $119K/yr
A background that blends Finance, Revenue Operations, or IT transformation leadership with genuine order-to-cash or quote-to-cash domain depth - an advanced degree is a nice-to-have here, a track ...
OR · On-site
$98K - $116K/yr
A background that blends Finance, Revenue Operations, or IT transformation leadership with genuine order-to-cash or quote-to-cash domain depth - an advanced degree is a nice-to-have here, a track ...
Senior Business Consultant, AI
$107K - $131K/yr
As a seasoned consultant in a technology company like NICE, you must possess a unique blend of ... Degree in Business, Information Technology, or a related field preferred. * Experience with contact ...
Senior Business Consultant, AI
$107K - $131K/yr
As a seasoned consultant in a technology company like NICE, you must possess a unique blend of ... Degree in Business, Information Technology, or a related field preferred. * Experience with contact ...
$104K - $127K/yr
As a seasoned consultant in a technology company like NICE, you must possess a unique blend of ... Degree in Business, Information Technology, or a related field preferred. * Experience with contact ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
Bachelors or Masters Degree in Computer Science, Information Technology or related field or ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
Bachelors or Masters Degree in Computer Science, Information Technology or related field or ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk management processes. Audit Preparation: Assist internal control owners in scoping appropriate ...
Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk management processes. Audit Preparation: Assist internal control owners in scoping appropriate ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... client information management standards and evaluation of technology trends. * Contribute to ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... client information management standards and evaluation of technology trends. * Contribute to ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... client information management standards and evaluation of technology trends. * Contribute to ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... client information management standards and evaluation of technology trends. * Contribute to ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Where the CIO owns the infrastructure and technical approach / build, this role owns the business ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Where the CIO owns the infrastructure and technical approach / build, this role owns the business ...
Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Manager Engineering
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Keeps abreast of new technologies. * Reporting on status; prepare reports outlining team ...
Manager Engineering
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Keeps abreast of new technologies. * Reporting on status; prepare reports outlining team ...
Experience in an IT Professional Services organization is preferred. * Experience in PMI Standards ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Experience in an IT Professional Services organization is preferred. * Experience in PMI Standards ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
OR · On-site
This position is responsible for consultative performance in all areas related to NiCE solutions ... client information management standards and evaluation of technology trends. * Contribute to ...
OR · On-site
This position is responsible for consultative performance in all areas related to NiCE solutions ... client information management standards and evaluation of technology trends. * Contribute to ...
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Job description
Job Summary:
NiCE is a leading software company recognized for its innovation in AI, cloud, and digital solutions. They are seeking a Senior Executive IT Support Specialist to provide exceptional technical support to executive leadership and key stakeholders, ensuring a seamless technology experience and proactive issue resolution.
Responsibilities:
• Provide personalized, premium-level support to executives, senior leaders, and VIP users.
• Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.
• Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.
• Prioritize urgent VIP incidents and ensure immediate, high-quality resolution.
• Track recurring issues and propose long-term solutions to enhance the VIP technology experience.
• Ensure confidentiality and discretion when handling sensitive data and executive workflows.
• Represent the IT Support organization professionally to employees across all levels of the business.
• Build trust through clear communication, ownership, and proactive engagement.
• Participate in cross-department interactions, reinforcing IT’s role as a strategic, service-oriented partner.
• Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges.
• Promote IT initiatives, policies, and best practices in a friendly, approachable manner.
• Drive a culture of service excellence, customer focus, and reliability.
• Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies.
• Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security, Networking, Applications) to ensure timely resolution.
• Perform workstation deployments, upgrades, imaging, and configuration.
• Support meetings, video conferencing rooms, and all AV/VC equipment.
• Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes.
• Maintain strong knowledge of company systems, services, and device standards.
• Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance.
• Follow all IT policies, security standards, and operational procedures.
• Contribute to continuous improvement of support processes and playbooks.
• Provide clear written communication, including follow-ups, user updates, and internal documentation.
Qualifications:
Required:
• 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments.
• 3+ years of experience directly supporting executives, board members, and other VIPs.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Strong understanding of networking and network troubleshooting.
• Demonstrated experience supporting executives, management, or VIP users.
• Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
• Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools.
• Excellent communication, patience, and customer service orientation.
• Ability to work under pressure, manage multiple priorities, and handle sensitive information.
• Professional presence and polished interpersonal skills.
Preferred:
• Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
• Experience supporting executive meetings, board sessions, and off-sites.
• Background in ITSM or Agile environments focused on service improvement.
Company:
NiCE is transforming the world with AI that puts people first. Founded in 1986, the company is headquartered in Ra'anana, ISR, with a team of 5001-10000 employees. The company is currently Late Stage.
NiCE is a leading software company recognized for its innovation in AI, cloud, and digital solutions. They are seeking a Senior Executive IT Support Specialist to provide exceptional technical support to executive leadership and key stakeholders, ensuring a seamless technology experience and proactive issue resolution.
Responsibilities:
• Provide personalized, premium-level support to executives, senior leaders, and VIP users.
• Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.
• Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.
• Prioritize urgent VIP incidents and ensure immediate, high-quality resolution.
• Track recurring issues and propose long-term solutions to enhance the VIP technology experience.
• Ensure confidentiality and discretion when handling sensitive data and executive workflows.
• Represent the IT Support organization professionally to employees across all levels of the business.
• Build trust through clear communication, ownership, and proactive engagement.
• Participate in cross-department interactions, reinforcing IT’s role as a strategic, service-oriented partner.
• Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges.
• Promote IT initiatives, policies, and best practices in a friendly, approachable manner.
• Drive a culture of service excellence, customer focus, and reliability.
• Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies.
• Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security, Networking, Applications) to ensure timely resolution.
• Perform workstation deployments, upgrades, imaging, and configuration.
• Support meetings, video conferencing rooms, and all AV/VC equipment.
• Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes.
• Maintain strong knowledge of company systems, services, and device standards.
• Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance.
• Follow all IT policies, security standards, and operational procedures.
• Contribute to continuous improvement of support processes and playbooks.
• Provide clear written communication, including follow-ups, user updates, and internal documentation.
Qualifications:
Required:
• 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments.
• 3+ years of experience directly supporting executives, board members, and other VIPs.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Strong understanding of networking and network troubleshooting.
• Demonstrated experience supporting executives, management, or VIP users.
• Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
• Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools.
• Excellent communication, patience, and customer service orientation.
• Ability to work under pressure, manage multiple priorities, and handle sensitive information.
• Professional presence and polished interpersonal skills.
Preferred:
• Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
• Experience supporting executive meetings, board sessions, and off-sites.
• Background in ITSM or Agile environments focused on service improvement.
Company:
NiCE is transforming the world with AI that puts people first. Founded in 1986, the company is headquartered in Ra'anana, ISR, with a team of 5001-10000 employees. The company is currently Late Stage.