At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for ...
60 Nice Project Manager Jobs Hiring Near You
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
$90 - $130/hr
Lead Client Services Project Manager, CX USA - Remote At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the ...
New
$90 - $130/hr
Lead Client Services Project Manager, CX USA - Remote At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the ...
New
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... We are seeking a motivated Project Manager to support customer-facing software and AI-enabled ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... We are seeking a motivated Project Manager to support customer-facing software and AI-enabled ...
Business Project Manager
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Job Summary We are seeking a Business Project Manager to join the Global Business Operations team ...
Business Project Manager
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Job Summary We are seeking a Business Project Manager to join the Global Business Operations team ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manage high-visibility software and AI/GenAI projects, ensuring delivery aligns with scope ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manage high-visibility software and AI/GenAI projects, ensuring delivery aligns with scope ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for endtoend delivery of client implementations , from Sales handover ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for endtoend delivery of client implementations , from Sales handover ...
Lead Client Services Project Manager, Actimize
Hoboken, NJ · On-site
$110 - $150/hr
Project Manager, NiCE Actimate Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations , from Sales handover ...
Lead Client Services Project Manager, Actimize
Hoboken, NJ · On-site
$110 - $150/hr
Project Manager, NiCE Actimate Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations , from Sales handover ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for endtoend delivery of client implementations , from Sales handover ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for endtoend delivery of client implementations , from Sales handover ...
AI Project Manager, CX
OR · On-site +1
We are seeking a motivated Project Manager to support customer-facing software and AI-enabled ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
AI Project Manager, CX
OR · On-site +1
We are seeking a motivated Project Manager to support customer-facing software and AI-enabled ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
Lead AI Project Manager, CX
OR · On-site +1
Manage highvisibility software and AI/GenAI projects, ensuring delivery aligns with scope ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
Lead AI Project Manager, CX
OR · On-site +1
Manage highvisibility software and AI/GenAI projects, ensuring delivery aligns with scope ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
Senior AI Project Manager, CX
OR · On-site +1
We are seeking an AI deliveryfocused Project Manager to support customerfacing software and AI ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
Senior AI Project Manager, CX
OR · On-site +1
We are seeking an AI deliveryfocused Project Manager to support customerfacing software and AI ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
Business Project Manager
Hoboken, NJ · On-site
Job Summary We are seeking a Business Project Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business ...
Business Project Manager
Hoboken, NJ · On-site
Job Summary We are seeking a Business Project Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business ...
NICE Actimize offers a Managed Analytics service that delivers primarily cloud-based analytics solutions for Fraud and Anti-Money Laundering (AML) detection. This role is for a Principal Project ...
NICE Actimize offers a Managed Analytics service that delivers primarily cloud-based analytics solutions for Fraud and Anti-Money Laundering (AML) detection. This role is for a Principal Project ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The Manager, PMO - AI serves as a team manager while leading client-facing AI program governance ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The Manager, PMO - AI serves as a team manager while leading client-facing AI program governance ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Lead Client Services Project Manager
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.
Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.
Responsibilities & Deliverables:
Qualifications & Education Requirements:
Personal Leadership Skills:
Business Impact:
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Lead Client Services Project Manager
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.
Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.
Responsibilities & Deliverables:
- Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
- Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.
- Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.
- Responsible for End-to-end management of Projects or Program(s) including:
- Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers
- Scope Management
- Time Management
- Cost Management
- Quality Management
- Human Resource/ Personnel Management - including geographically diverse teams
- Communications Management
- Risk & Issue Management
- Procurement/Subcontractor Management
- Revenue Forecasting
- Customer and NICE Stakeholder Management
- Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
- Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.
- Team building and team motivation to achieve Project or Program objectives.
- Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
- Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
- Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.
- Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.
Qualifications & Education Requirements:
- Strong knowledge about client service. Experience in an IT Professional Services organization is preferred.
- Experience in PMI Standards and approach. PMP certification is preferred but not a requirement.
- Experience in Call Center Operations and related Products/Software is preferred but not a requirement.
- Good management and leadership abilities
- Excellent communication and presentation skills
- Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
- Strong knowledge of Project Management practices and Professional Services delivery
- Ability to review project risk factors and suggest alternative solutions.
- In-depth project management and technical experience.
- Ability to identify when customer need translates into opportunity for selling additional services.
Personal Leadership Skills:
- Collaborates with team members to achieve results.
- Manages in complex environments, in matrix organizations, and with major customers.
- Leads in highly complex environments, in matrix organizations, and with major customers.
- Effectively manages complexity and change in his/her professional domain.
- Ability to effectively communicate complex technical subject matter in a clear and concise fashion.
- Persuasive, confident with excellent negotiation skills
- Passionate and empathetic towards the customer experience
- Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.
- Develops, drives, and contributes the team.
Business Impact:
- Sound business and financial understanding
- Experience in partnering with clients
- Strong focus on customer satisfaction
- Responsible for revenue delivery and forecasting
- Value realization
- Identify Services business opportunity
- Holds full domain responsibility
- Excellent business and financial understanding
- Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion
- Proactively seeks for improvement within and across domain
- Experience in partnering with clients to deliver high-level added value at every touch point of project executio
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.