... value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations ... experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned ...
50 Nice Solution Consultant Jobs Hiring Near You
... value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations ... experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned ...
Lead Business Consultant, VRS, CX
OR ยท On-site +1
... value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations ... experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned ...
Lead Business Consultant, VRS, CX
OR ยท On-site +1
... value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations ... experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned ...
Ensure consultants drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI. * Drive operational excellence across the organization by ...
Ensure consultants drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI. * Drive operational excellence across the organization by ...
Director, Business Consulting, VRS, CX
OR ยท On-site +1
Ensure consultants drive effective adoption and optimization of NICE solutions, delivering ... measurable outcomes and long-term ROI. * Drive operational excellence across the organization by ...
Director, Business Consulting, VRS, CX
OR ยท On-site +1
Ensure consultants drive effective adoption and optimization of NICE solutions, delivering ... measurable outcomes and long-term ROI. * Drive operational excellence across the organization by ...
Senior Customer Service Engineer
OR ยท On-site +1
$19.25 - $26.50/hr
... their NiCE solutions. You will act as a trusted advisor, collaborating closely with cross ... consultative approach. They proactively build trusted customer relationships, collaborate ...
Senior Customer Service Engineer
OR ยท On-site +1
$19.25 - $26.50/hr
... their NiCE solutions. You will act as a trusted advisor, collaborating closely with cross ... consultative approach. They proactively build trusted customer relationships, collaborate ...
Senior Business Consultant, AI
$107K - $131K/yr
Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions. * Consult with clients to understand ...
Senior Business Consultant, AI
$107K - $131K/yr
Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions. * Consult with clients to understand ...
Senior Business Consultant, AI
OR ยท On-site +1
$104K - $127K/yr
Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions. * Consult with clients to understand ...
Senior Business Consultant, AI
OR ยท On-site +1
$104K - $127K/yr
Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions. * Consult with clients to understand ...
Lead Business Consultant
Atlanta, GA ยท On-site
... NiCE Actimize solutions in accordance with a prescribed NiCE Actimize Business Consulting ... methodology. Duties and Responsibilities * Act as a trusted advisor to NiCE Actimize front line ...
Lead Business Consultant
Atlanta, GA ยท On-site
... NiCE Actimize solutions in accordance with a prescribed NiCE Actimize Business Consulting ... methodology. Duties and Responsibilities * Act as a trusted advisor to NiCE Actimize front line ...
Senior Implementation Engineer
OR ยท On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
Senior Implementation Engineer
OR ยท On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
Implementation Engineer
OR ยท On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
Implementation Engineer
OR ยท On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
Promote adoption of additional NiCE solutions, services, training, and consulting offerings * Help customers measure business value, ROI, and realized outcomes * Support account planning, retention ...
Promote adoption of additional NiCE solutions, services, training, and consulting offerings * Help customers measure business value, ROI, and realized outcomes * Support account planning, retention ...
Solutions Architect
$64.50 - $85/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This is a customer-facing position chartered with engaging customers in a consultative capacity and ...
Solutions Architect
$64.50 - $85/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This is a customer-facing position chartered with engaging customers in a consultative capacity and ...
Solutions Architect
OR ยท On-site +1
$63 - $83/hr
This is a customer-facing position chartered with engaging customers in a consultative capacity and ... Consult NICE capabilities, available technologies, and solutions * Assist internal training ...
Solutions Architect
OR ยท On-site +1
$63 - $83/hr
This is a customer-facing position chartered with engaging customers in a consultative capacity and ... Consult NICE capabilities, available technologies, and solutions * Assist internal training ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This role combines deep industry expertise, business consulting, and solution strategy to help ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This role combines deep industry expertise, business consulting, and solution strategy to help ...
Senior Technical Account Manager
OR ยท On-site +1
Promote adoption of additional NiCE solutions, services, training, and consulting offerings * Help customers measure business value, ROI, and realized outcomes * Support account planning, retention ...
Senior Technical Account Manager
OR ยท On-site +1
Promote adoption of additional NiCE solutions, services, training, and consulting offerings * Help customers measure business value, ROI, and realized outcomes * Support account planning, retention ...
Collect feedback on solution requirements and interface with Product Management * Assisting in ... Develop and deliver compelling presentations to end users, partners and consultants * Sell NiCE ...
Collect feedback on solution requirements and interface with Product Management * Assisting in ... Develop and deliver compelling presentations to end users, partners and consultants * Sell NiCE ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Solution Consulting, or Technical Consulting * Ability to clearly explain technical concepts to ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Solution Consulting, or Technical Consulting * Ability to clearly explain technical concepts to ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Solution Sales Executive . The primary goal is to empower our sales force with the offering ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Solution Sales Executive . The primary goal is to empower our sales force with the offering ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
This is an exciting consulting position within the NiCE - Value Realization Services (VRS) Organization that is focused on owning our customers' business case and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal "direct-line" authority and be effective working within a matrixed organization.
How will you make an impact?
Key Responsibilities:
Qualifications & Experience
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
So, what's the role all about?
This is an exciting consulting position within the NiCE - Value Realization Services (VRS) Organization that is focused on owning our customers' business case and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal "direct-line" authority and be effective working within a matrixed organization.
How will you make an impact?
- Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s)
- Designs change strategy across people, process & technology
- Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects
- Builds long-term relationships with customers, becoming a trusted advisor
- Organizes and guides application and domain business consultants through program leadership
- Provides individual accountability toward assurance of customer value realization
- Identifies opportunities for additional engagements through service subscription renewals and business development
Key Responsibilities:
- Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.
- Discover, identify and create business cases for value of the product portfolio
- Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise
- Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement
- Manage consulting program with continuous alignment with entire product implementation program
- Establish and monitor progress toward business success criteria for each product and BU
- Map business case into action items and solution design
- Align launch strategy with use case and value priorities
- Secure buy-in from different stakeholders (Internal and External)
- Provide input into technical project plan, overlaying VRS activities
- Single point of communication for business case activity and value realization
- Hold all parties (customer included) accountable to agreed plan and pushes execution of action items
- Expertly handle large scale customer engagements and the VRS Program with Customers
- Provide expert guidance and deliver strong advisory best practice Project Management and consulting.
- Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives
- Develop repeat business opportunities via successful delivery, credibility and thought leadership
- Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain
Qualifications & Experience
- 8+ years of experience as a consultant in the CX strategy, contact center transformation, software/CCaaS space.
- Proven success leading consulting engagements that deliver measurable business value through the use and maturation of CX / QM / Analytics technology solutions.
- Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.
- Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.
- Intellectual curiosity, with strong communication, organization, analytical and technical capabilities
- Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience
- Ability to multi-task and meet deadlines when supporting requests that create competing priorities
- Familiarity with NICE Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required.
- Hands-on experience working with AI/LLMs to automate tasks highly preferred.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.