Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
60 Nice Project Management Jobs Hiring Near You
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Intern, Project Management
Hoboken, NJ · On-site
$32K - $38K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Project Management Intern Role Overview NiCE is looking for an entry-level professional to join its ...
Intern, Project Management
Hoboken, NJ · On-site
$32K - $38K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Project Management Intern Role Overview NiCE is looking for an entry-level professional to join its ...
Project Management InternRole Overview NiCE is looking for an entry-level professional to join its ... NiCE Compliance is a global leader in financial regulatory software (RegTech), serving many of the ...
Project Management InternRole Overview NiCE is looking for an entry-level professional to join its ... NiCE Compliance is a global leader in financial regulatory software (RegTech), serving many of the ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This position is ideal for someone looking to grow their project management career in a modern, AI ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This position is ideal for someone looking to grow their project management career in a modern, AI ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Experience: * 8+ years of project management experience leading complex, customer-facing software ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Experience: * 8+ years of project management experience leading complex, customer-facing software ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Contribute to PMO best-practice adoption and continuous improvement efforts. * Adjust project plans ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Contribute to PMO best-practice adoption and continuous improvement efforts. * Adjust project plans ...
... NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live ...
... NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The PM owns delivery governance, scope, schedule, budget, risk management, and client communication ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The PM owns delivery governance, scope, schedule, budget, risk management, and client communication ...
... Management, Compliance. AML • NiCE Actimize experience - A PLUS What's in it for you? Join an ... Manager, Project Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE ...
... Management, Compliance. AML • NiCE Actimize experience - A PLUS What's in it for you? Join an ... Manager, Project Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Define and govern project implementation methodology, quality standards, control / governance and ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Define and govern project implementation methodology, quality standards, control / governance and ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for endtoend delivery of client implementations , from Sales handover ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for endtoend delivery of client implementations , from Sales handover ...
This position is ideal for someone looking to grow their project management career in a modern, AI ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
... NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live ...
... NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live ...
OR · Hybrid
Experience: * 8+ years of project management experience leading complex, customerfacing software ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
Business Project Manager
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Sc in Industrial & Management engineering or similar - Must • MBA - an advantage Requirements ...
Business Project Manager
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Sc in Industrial & Management engineering or similar - Must • MBA - an advantage Requirements ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The ideal candidate brings 15+ years of project/program management experience, a proven record of ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The ideal candidate brings 15+ years of project/program management experience, a proven record of ...
Contribute to PMO bestpractice adoption and continuous improvement efforts. * Adjust project plans ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
Project Management, GSI We are seeking a proactive, delivery-focused Project Manager to drive ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Project Management, GSI We are seeking a proactive, delivery-focused Project Manager to drive ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Serve as primary executive-facing PMO leader for AI programs. * Translate client business ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Serve as primary executive-facing PMO leader for AI programs. * Translate client business ...
NICE Jobs Information
What are the most popular jobs at Nice?
What are the most popular categories at Nice?
Job description
Lead Client Services Project Manager
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.
Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.
Responsibilities & Deliverables:
- Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
- Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.
- Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.
- Responsible for End-to-end management of Projects or Program(s) including:
- Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers
- Scope Management
- Time Management
- Cost Management
- Quality Management
- Human Resource/ Personnel Management - including geographically diverse teams
- Communications Management
- Risk & Issue Management
- Procurement/Subcontractor Management
- Revenue Forecasting
- Customer and NICE Stakeholder Management
- Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
- Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.
- Team building and team motivation to achieve Project or Program objectives.
- Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
- Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
- Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.
- Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.
Qualifications & Education Requirements:
- Strong knowledge about client service. Experience in an IT Professional Services organization is preferred.
- Experience in PMI Standards and approach. PMP certification is preferred but not a requirement.
- Experience in Call Center Operations and related Products/Software is preferred but not a requirement.
- Good management and leadership abilities
- Excellent communication and presentation skills
- Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
- Strong knowledge of Project Management practices and Professional Services delivery
- Ability to review project risk factors and suggest alternative solutions.
- In-depth project management and technical experience.
- Ability to identify when customer need translates into opportunity for selling additional services.
Personal Leadership Skills:
- Collaborates with team members to achieve results.
- Manages in complex environments, in matrix organizations, and with major customers.
- Leads in highly complex environments, in matrix organizations, and with major customers.
- Effectively manages complexity and change in his/her professional domain.
- Ability to effectively communicate complex technical subject matter in a clear and concise fashion.
- Persuasive, confident with excellent negotiation skills
- Passionate and empathetic towards the customer experience
- Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.
- Develops, drives, and contributes the team.
Business Impact:
- Sound business and financial understanding
- Experience in partnering with clients
- Strong focus on customer satisfaction
- Responsible for revenue delivery and forecasting
- Value realization
- Identify Services business opportunity
- Holds full domain responsibility
- Excellent business and financial understanding
- Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion
- Proactively seeks for improvement within and across domain
- Experience in partnering with clients to deliver high-level added value at every touch point of project executio