OR · On-site
Install, configure, upgrade, and deploy NICE products and platforms at customer sites. * Apply ... Manage customer relationships and expectations with clear, proactive communication. * Participate ...
20 Nice Product Manager Jobs Hiring Near You
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
Senior Product Manager - Analytics Platform NiCE (NASDAQ ... NICE) is transforming the world with AI that puts people first. When the world's leading ...
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
Senior Product Manager - Analytics Platform NiCE (NASDAQ ... NICE) is transforming the world with AI that puts people first. When the world's leading ...
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
Senior Product Manager - Analytics Platform NiCE (NASDAQ ... NICE) is transforming the world with AI that puts people first. When the world's leading ...
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
Senior Product Manager - Analytics Platform NiCE (NASDAQ ... NICE) is transforming the world with AI that puts people first. When the world's leading ...
Senior Product Manager, Actimize
Atlanta, GA · On-site
$121K - $160K/yr
NICE Actimize is seeking a talented Senior Product Manager to join our Cloud Product Management team working closely with cross-functional teams to define product requirements, drive product ...
Senior Product Manager, Actimize
Atlanta, GA · On-site
$121K - $160K/yr
NICE Actimize is seeking a talented Senior Product Manager to join our Cloud Product Management team working closely with cross-functional teams to define product requirements, drive product ...
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
Senior Product Manager -- Analytics Platform NiCE (NASDAQ ... NICE) is transforming the world with AI that puts people first. When the world's leading ...
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
Senior Product Manager -- Analytics Platform NiCE (NASDAQ ... NICE) is transforming the world with AI that puts people first. When the world's leading ...
Install, configure, upgrade, and deploy NICE products and platforms at customer sites. * Apply ... Manage customer relationships and expectations with clear, proactive communication. * Participate ...
Install, configure, upgrade, and deploy NICE products and platforms at customer sites. * Apply ... Manage customer relationships and expectations with clear, proactive communication. * Participate ...
Senior Product Manager, CX
Sandy, UT · Hybrid
$120K - $158K/yr
NiCE is looking for a Senior Product Manager to lead the definition and handson creation of the NiCE Agentic Engagement Plane (AEP). It is the coordination layer above channels, AI providers, and the ...
Senior Product Manager, CX
Sandy, UT · Hybrid
$120K - $158K/yr
NiCE is looking for a Senior Product Manager to lead the definition and handson creation of the NiCE Agentic Engagement Plane (AEP). It is the coordination layer above channels, AI providers, and the ...
Senior Product Manager, CX
Sandy, UT · On-site
$120K - $158K/yr
NiCE is looking for a Senior Product Manager to lead the definition and hands-on creation of the NiCE Agentic Engagement Plane (AEP). It is the coordination layer above channels, AI providers, and ...
Senior Product Manager, CX
Sandy, UT · On-site
$120K - $158K/yr
NiCE is looking for a Senior Product Manager to lead the definition and hands-on creation of the NiCE Agentic Engagement Plane (AEP). It is the coordination layer above channels, AI providers, and ...
Partner Value Solution Engineer
OR · Remote
Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ecosystem Technical Account Management : You will own the end-to-end technical relationship with key ...
Partner Value Solution Engineer
OR · Remote
Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ecosystem Technical Account Management : You will own the end-to-end technical relationship with key ...
Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ecosystem Technical Account Management : You will own the end-to-end technical relationship with key ...
Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ecosystem Technical Account Management : You will own the end-to-end technical relationship with key ...
$19.25 - $26.50/hr
Partner with internal teams-including Technical Support, Professional Services, Product Management ... Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned ...
Senior Customer Service Engineer
$19.75 - $27/hr
Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Customer Service Engineer
$19.75 - $27/hr
Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
OR · On-site
... around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position ...
Director, Product Management, Platform
Atlanta, GA · On-site
$224K - $234K/yr
If so then NiCE is the place for you. This Director of Product Management will lead the strategy, vision, and execution for the CXone platform - the shared foundation of services that accelerate ...
Director, Product Management, Platform
Atlanta, GA · On-site
$224K - $234K/yr
If so then NiCE is the place for you. This Director of Product Management will lead the strategy, vision, and execution for the CXone platform - the shared foundation of services that accelerate ...
OR · On-site
... around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position ...
OR · On-site
$63 - $83/hr
... managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary ...
Solutions Architect
$64.50 - $85/hr
... managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary ...
Solutions Architect
$64.50 - $85/hr
... managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary ...
Director, Product Management, Platform
Sandy, UT · On-site
$221K - $232K/yr
NiCE is a leading software company that excels in AI, cloud, and digital solutions. They are seeking a Director of Product Management to lead the strategy and execution for the CXone platform ...
Director, Product Management, Platform
Sandy, UT · On-site
$221K - $232K/yr
NiCE is a leading software company that excels in AI, cloud, and digital solutions. They are seeking a Director of Product Management to lead the strategy and execution for the CXone platform ...
Advanced Services works on customized solutions on NICE products for global customers. You are ... Manager, Professional Services, Advanced Services Role Type: Individual Contributor What's in it ...
Advanced Services works on customized solutions on NICE products for global customers. You are ... Manager, Professional Services, Advanced Services Role Type: Individual Contributor What's in it ...
Advanced Services works on customized solutions on NICE products for global customers. You are ... Manager, Professional Services, Advanced Services Role Type: Individual Contributor What's in it ...
Advanced Services works on customized solutions on NICE products for global customers. You are ... Manager, Professional Services, Advanced Services Role Type: Individual Contributor What's in it ...
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Job description
The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.
Roles and Responsibilities
- Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
- Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
- Participate in commissioning, testing, and certification activities during project delivery.
- Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
- Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
- Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites.
- Maintain detailed site documentation, system specifications, and configuration records.
- Perform MAC (Move/Add/Change) activities and system maintenance as needed.
- Assist with NICE-related projects and change management activities.
- Create, track, and remediate cases according to severity and SLA requirements.
- Coordinate with suppliers and third-party representatives for integrated solutions.
- Provide technical guidance to customer administrators on configuration, administration, and user management.
- Manage customer relationships and expectations with clear, proactive communication.
- Participate in training programs, knowledge sharing, and special projects.
- Perform other related duties as assigned.
Requirements
- Minimum 2-3 years of hands-on experience in:
- Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
- Microsoft Windows Server administration.
- Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
- SQL database administration and scripting (queries, stored procedures, and troubleshooting).
- Strong troubleshooting skills, including log analysis and root cause identification.
- Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
- Familiarity with PBX, ACD, and CTI integrations is preferred.
- Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
- Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.
Customer Communication Skills
- High customer service orientation with strong verbal and written communication skills.
- Ability to handle conflicts professionally and drive resolution.
- Represents NICE professionally in all customer interactions.
Work Style
- Self-motivated, accountable, and capable of working independently.
- Flexible to work in shifts and outside standard business hours as required.
- Adapts well to changing environments and priorities.
- Shares knowledge proactively and collaborates effectively with team members.