... to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system ...
60 Nice Customer Support Engineer Jobs Hiring Near You
... to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system ...
The Senior Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the ...
The Senior Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the ...
Partner Value Solution Engineer
OR · On-site +1
The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored ...
Partner Value Solution Engineer
OR · On-site +1
The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored ...
Professional Services Engineer
OR · On-site +1
... to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system ...
Professional Services Engineer
OR · On-site +1
... to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system ...
The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored ...
The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored ...
Manager, Customer Service
Richardson, TX · On-site
$214K - $321K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Drive cross functional collaboration with Product, Engineering, and Customer Success teams to ...
Manager, Customer Service
Richardson, TX · On-site
$214K - $321K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Drive cross functional collaboration with Product, Engineering, and Customer Success teams to ...
Senior Software Engineer
Atlanta, GA · On-site
$117K - $155K/yr
Work on a platform that directly supports advanced speech and interaction analytics * High-impact ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Software Engineer
Atlanta, GA · On-site
$117K - $155K/yr
Work on a platform that directly supports advanced speech and interaction analytics * High-impact ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... with Presales/Solutions Engineering. * Support technical responses to RFPs, RFIs, and bids ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... with Presales/Solutions Engineering. * Support technical responses to RFPs, RFIs, and bids ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Strategic Account Executive - Healthcare (West)
OR · On-site +1
Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products ...
Strategic Account Executive - Healthcare (West)
OR · On-site +1
Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products ...
Senior Software Engineer, Actimize
Sandy, UT · On-site
$116K - $153K/yr
Participate in releases, production support, and on-call rotations. Required Experience * Strong ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Software Engineer, Actimize
Sandy, UT · On-site
$116K - $153K/yr
Participate in releases, production support, and on-call rotations. Required Experience * Strong ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Implementation Engineer
OR · On-site +1
TheImplementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact ...
Implementation Engineer
OR · On-site +1
TheImplementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact ...
Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products ...
Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products ...
Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products ...
Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products ...
AI Senior Software Engineer - Data Team (AWS, Flink, OpenSearch)
Seattle, WA · On-site
$139K - $183K/yr
Support integrations with data lakes, Snowflake, analytics platforms, and downstream systems ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
AI Senior Software Engineer - Data Team (AWS, Flink, OpenSearch)
Seattle, WA · On-site
$139K - $183K/yr
Support integrations with data lakes, Snowflake, analytics platforms, and downstream systems ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Software Engineer
Sandy, UT · On-site
$153K - $215K/yr
Support the production environment and assist other developers in a team environment utilizing ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Software Engineer
Sandy, UT · On-site
$153K - $215K/yr
Support the production environment and assist other developers in a team environment utilizing ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Implementation Engineer
OR · On-site +1
TheSenior Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the ...
Senior Implementation Engineer
OR · On-site +1
TheSenior Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the ...
Senior Software Engineer
Atlanta, GA · Hybrid
$117K - $155K/yr
The team is responsible for bringing vast amounts of customer interaction data into the platform ... Work on a platform that directly supports advanced speech and interaction analytics * High-impact ...
Senior Software Engineer
Atlanta, GA · Hybrid
$117K - $155K/yr
The team is responsible for bringing vast amounts of customer interaction data into the platform ... Work on a platform that directly supports advanced speech and interaction analytics * High-impact ...
AI Lead Software Engineer
Seattle, WA · On-site
Lead Software Engineer (Data technologies) Location: Sandy, UT or Atlanta Georgia or Bay Area , CA ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
AI Lead Software Engineer
Seattle, WA · On-site
Lead Software Engineer (Data technologies) Location: Sandy, UT or Atlanta Georgia or Bay Area , CA ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Startup founder or early engineer experience is highly valued, you understand the tradeoffs between ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Startup founder or early engineer experience is highly valued, you understand the tradeoffs between ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Software Engineer - Java, Angular, AWS
Sandy, UT · Hybrid
$49.25 - $67.50/hr
... NiCE CXone platform-the experience customers rely on to manage employees, teams, tenant ... supporting a platform used by some of the world's largest organizations. You'll work across the ...
Software Engineer - Java, Angular, AWS
Sandy, UT · Hybrid
$49.25 - $67.50/hr
... NiCE CXone platform-the experience customers rely on to manage employees, teams, tenant ... supporting a platform used by some of the world's largest organizations. You'll work across the ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.
Roles and Responsibilities
Requirements
Customer Communication Skills
Work Style
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.
Roles and Responsibilities
- Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
- Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
- Participate in commissioning, testing, and certification activities during project delivery.
- Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
- Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
- Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites.
- Maintain detailed site documentation, system specifications, and configuration records.
- Perform MAC (Move/Add/Change) activities and system maintenance as needed.
- Assist with NICE-related projects and change management activities.
- Create, track, and remediate cases according to severity and SLA requirements.
- Coordinate with suppliers and third-party representatives for integrated solutions.
- Provide technical guidance to customer administrators on configuration, administration, and user management.
- Manage customer relationships and expectations with clear, proactive communication.
- Participate in training programs, knowledge sharing, and special projects.
- Perform other related duties as assigned.
Requirements
- Minimum 2-3 years of hands-on experience in:
- Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
- Microsoft Windows Server administration.
- Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
- SQL database administration and scripting (queries, stored procedures, and troubleshooting).
- Strong troubleshooting skills, including log analysis and root cause identification.
- Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
- Familiarity with PBX, ACD, and CTI integrations is preferred.
- Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
- Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.
Customer Communication Skills
- High customer service orientation with strong verbal and written communication skills.
- Ability to handle conflicts professionally and drive resolution.
- Represents NICE professionally in all customer interactions.
Work Style
- Self-motivated, accountable, and capable of working independently.
- Flexible to work in shifts and outside standard business hours as required.
- Adapts well to changing environments and priorities.
- Shares knowledge proactively and collaborates effectively with team members.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.