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Customer Support Engineer Jobs in Missouri (NOW HIRING)

Jobgether

Join a globally distributed Support Engineering team serving customers across EMEA and, when needed, the Americas and APJ. You'll combine deep technical problem-solving with customer-facing ...

Oracle Corporation

Support Engineer

Kansas City, MO

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Respond to customer inquiries (technical and non-technical) via phone, email, and messaging ...

Oracle

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Respond to customer inquiries (technical and non-technical) via phone, email, and messaging ...

Oracle

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Respond to customer inquiries (technical and non-technical) via phone, email, and messaging ...

Oracle

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Respond to customer inquiries (technical and non-technical) via phone, email, and messaging ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Kansas City, MO

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Toyota

Robotics Support Engineer

Maryland Heights, MO · On-site

The Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues ...

ApTask

Desktop Support Engineer

Saint Louis, MO · On-site

Candidate should be able to handle CXO level customers with white glove approach. Interest to learn ... Desktop Support Engineer Onsite St Louis, MO 63118 * End User Tools Nexthink * macOS * ITSM ...

ThrottleNet

Be Seen First

Support Engineer I

Saint Louis, MO · On-site

$40K - $50K/yr

Support Engineer I Location: St. Louis, MO Schedule: In Office with Potential Hybrid Opportunities ... This role is responsible for troubleshooting technical issues, providing exceptional customer ...

PayIt

Support Engineer, Associate

Kansas City, MO

$50K - $70K/yr

... the customer experience and helping our client agencies more efficiently and effectively achieve ... Support Engineering at PayIt When a resident can't renew a license, pay a property tax bill, or ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Missouri

Customer Support Engineer information

See Missouri salary details

$36.6K

$73.7K

$101.8K

How much do customer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support engineer in Missouri is $73,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Missouri?

For Customer Support Engineer jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Missouri look for?

The top searched job categories for Customer Support Engineer jobs in Missouri are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Missouri as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 83% In-person, 4% Hybrid, and 13% Remote job distribution, with an average salary of $73,698 per year, or $35.4 per hour.

Customer Support Engineer - West

Hammerspace

California, MO • On-site

$120 - $180/hr

Other

Posted 4 days ago

Job description

Hammerspace is a Data Platform that centralizes data logically into a unified namespace and allows for decentralized accelerated access.

Hammerspace is seeking a highly skilled and experienced Customer Support Engineer for the West Coast, who will ensure the overall success and retention of our customer base in the West and Asia. The ideal candidate will have excellent troubleshooting skills coupled with a deep understanding of filesystems, storage and networking. The Customer Support Engineer will engage with our customers to understand and resolve their complex technical issues, leveraging their strong technical acumen and stellar communication skill

Responsibilities
  • Provide Hammerspace customers with top-tier support by solving their L3/L4 technical issues in a timely fashion
  • Willingness to work "3rd shift" when needed, to cover Asia as well as the west coast.
  • Partner with sales, product & engineering to ensure that customer’s needs are met
  • Prioritize and drive resolution for escalated customer issues
  • Provide feedback to product and engineering teams on product gaps and opportunities for improvement
  • Document systematic learnings so that they can be leveraged in our Customer Knowledge Base
  • Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues
  • Participate in team ceremonies to ensure proper knowledge sharing, team growth and iteration on our support processes
Qualifications
  • 8+ years in a customer support role (Must have L3/L4 experience), with experience working in cloud, storage, networking environments.
  • Candidates MUST have experience working for a Data Storage or Data Management company.
  • Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team
  • Understanding of SMB & NFS protocols tools
  • Understanding of Active Directory & Kerberos systems
  • Understanding of networking protocols and analysis of network packet captures
  • Previous scripting experience strongly desired
  • Ability to parse and analyze system logs
  • Exceptional communication skills, with ability to prioritize competing escalations
  • Excellent troubleshooting skills and ability to work with cross-functional teams
  • Actual compensation will be determined by several factors including, but not limited to, level of professional/education experience, skills/abilities, internal equity, and budgetary considerations

Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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