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Customer Support Engineer Jobs in Missouri (NOW HIRING)

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

Customer-first communication style, with the ability to create a positive support experience ... Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ...

BlupaceUS LLC

Desktop support Engineer L2

Kansas City, MO · On-site

$21 - $25/hr

Desktop Support Engineer L2 Location: Kansas City, MO, US, 64105 (Onsite) Must Have: Windows and ... Strong Customer Soft Skills * Proven experience as a Desktop Support Specialist or similar role.

StoneX

Desktop Support Engineer

Kansas City, MO · On-site

Demonstrate professional, customer-focused behavior when supporting users in person, by phone, through chat, or remotely. * Follow corporate governance standards, security policies, and approved ...

StoneX Group

Desktop Support Engineer

Kansas City, MO · On-site

Demonstrate professional, customer-focused behavior when supporting users in person, by phone, through chat, or remotely. * Follow corporate governance standards, security policies, and approved ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... Be tenacious in providing great customer service * Be able to accomplish amazing amounts of ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... Be tenacious in providing great customer service * Be able to accomplish amazing amounts of ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... Be tenacious in providing great customer service * Be able to accomplish amazing amounts of ...

FeatherShark

Level 2 Support Engineer

Chesterfield, MO · On-site

Provide escalated remote support to customers, via phone and email, in a timely manner. * Troubleshoot and resolve advanced technical issues on computers, networks, and software. * Answer questions ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Missouri

Customer Support Engineer information

See Missouri salary details

$36.6K

$73.7K

$101.8K

How much do customer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support engineer in Missouri is $73,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Missouri?

For Customer Support Engineer jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Missouri look for?

The top searched job categories for Customer Support Engineer jobs in Missouri are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Missouri as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 83% In-person, 4% Hybrid, and 13% Remote job distribution, with an average salary of $73,698 per year, or $35.4 per hour.

Support Engineer III

Priority Talent Partners

Chesterfield, MO • On-site

$80K - $90K/yr

Full-time

Posted 13 days ago

Job description

Aboutthe CompanyFeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work. This position is in-person at our Chesterfield, MO office.FeatherShark is looking for a Level 3 Support Engineer to join our growing team!Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when something isn't being done right, even when the person who needs to hear it is your boss? If so, then FeatherShark would like to talk to you.This is the top of our technical support desk escalation path before incidents move to the network administration team. You're the person who can drop into any environment cold and find what nobody else could. You'll own the hardest infrastructure, networking, and security troubleshooting we have, and you'll set the technical standard for the whole desk.Key Responsibilities:Own the complex, systemic problems that nobody else on the desk can crack, all the way to root cause.Troubleshoot and maintain client infrastructure: servers, virtualization, routing, firewalls, and VPNsBe our hands-on responder when Huntress flags a compromised account or endpoint, and see the incident through to resolution.Automate the repetitive stuff with PowerShell and Python, and put AI to work where it genuinely helps.Own our knowledge base and what "good" looks like in it, so the next person doesn't have to solve the same problem twice.Help set our technology standards.Run a weekly technical drill for the team and mentor specific Level 1 technicians.Define what should escalate and what shouldn't.Hold your teammates to the standard in the moment. Phones answered, tickets updated, process followed.Take your turn in our on-call rotation.Qualifications:Associate's or Bachelor's degree in a technology field, or equivalent hands-on experience.5+ years of IT support experience, with at least 2 at a senior or escalation level. MSP or multi-tenant experience is a strong plus, and public safety experience is even better.Have worked with real production infrastructure, not just endpoints.Understand routing, firewalls, VPNs, VLANs, TCP/IP, DNS and DHCP at depth. Bonus points for network certifications.Know Windows Server, Active Directory, Group Policy and Microsoft 365 administration cold. Experience with Google.Workspace administration a plus.Have hands-on security experience, including at least one incident you personally workedHave excellent written and verbal communication skills and communicate "in plain English"Be tenacious in providing great customer serviceBe able to accomplish amazing amounts of important workBe willing to do the unglamorous work: write the article after the ticket closes, take the ugly escalation at 4:55 on a Friday.Be optimistic and enthusiasticHold a high bar and still be someone that people want on the teamBe able to work in-person in Chesterfield, MOFeatherShark is an Equal Opportunity / Affirmative Action Employer committed to a diverse workforce. Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity.
Job Posted by ApplicantPro